Your service status | Technical checks

I'm a NOW Powered by Sky broadband customer. Where do I go for technical support?

As your broadband is powered by Sky, you'll need to log in to your Sky account for technical support. You might also find the help you need online at www.sky.com/help/articles/now-powered-by-sky.

It says 'Everything looks good' but I'm still having problems. What should I do?

expand to read details

This could mean there's an issue with your home setup or with the device you're using.

If you're having trouble watching TV on one or more of your devices, check out solutions to some common issues on our Help site.

What kind of updates will I see here?

expand to read details

Our handy service checker will tell you if there are any problems that might be interfering with your NOW services. This could include broadband and phone network outages, and technical issues that might affect your TV service.

We'll also let you know if there are any problems with your NOW account, and we'll check that your NOW Broadband Hub is working properly.

What do I do if it says there's an 'issue detected' or that there's 'no service'?

expand to read details

This means that there's an issue with the NOW Broadband network. You can't do anything to fix this yourself, as it's a problem at our end.

We'll try to get this fixed as soon as possible – check back here for the latest updates.

What should I do if you can't detect my Hub?

expand to read details

We need to check your Hub is set up and working before we can check your broadband connection.

Just select Check my Hub and we'll tell you how to make sure your Hub is connected properly.

What should I do if my broadband is slow?

expand to read details

Seeing a 'Slow broadband detected' status? Select Test my line to see if we can fix the issue and give your broadband a boost.