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Broadband & calls

Finding or changing your Wi-Fi password

Check out the options below if you’ve forgotten your Wi-Fi password, or if you want to change or reset it. 
<details class="mce-accordion">
<summary>I’ve forgotten my Wi-Fi password</summary>
If you&#39;ve never changed your Wi-Fi password, you can find it on the back or bottom of your NOW Broadband Hub and on the Connect card that came with your Hub. Keep in mind: Make sure you always enter your password in capital letters. The password doesn&#39;t contain any numbers. You might be asked for your Wi-Fi PIN instead of the password – this is also printed on the back or bottom of your Hub and on your Connect Card. Previously changed your Wi-Fi password from the original one printed on your Hub? Follow the steps below to change or reset your password. 
</details>
<details class="mce-accordion">
<summary>I want to change or reset my password</summary>
<h3>How do I change my Wi-Fi password?</h3>
Follow the steps below on any device connected to your Wi-FI network. Can’t connect to your Wi-Fi network? Just <a href="https://www.nowtv.com/gb/help/article/how-do-i-connect-to-the-internet-using-cables" title="connect using Ethernet cable" target="_self">connect an Ethernet cable between a computer or laptop and your Hub</a> first. Step 1:
Open a new web browser window. Step 2:
In the address bar, type 192.168.0.1 and press Enter. This will bring up the settings screen for your Hub. Step 3:
Select the Wireless tab. Enter the username admin and password nowtv (in lowercase) when prompted. If these login details don’t work, you’ll need to reset your Hub. Step 4:
Enter the new Wi-Fi password you want to use. <strong style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));color: var(--slds-g-color-neutral-base-10, #181818);font-size: var(--slds-g-font-size-base, 13px);">Step 5:
Select Apply to save your new settings. Step 6:
Reconnect all your devices using your new Wi-Fi password.
<h3> How do I reset my Wi-Fi password?</h3>
If you can&#39;t connect to your Hub, you can reset your Wi-Fi password to the original one. You can find your original Wi-Fi password on the back or bottom of your Hub. Step 1:
Make sure your Hub is switched on. Press and hold Reset on the back of your Hub for at least 10 seconds.
<h3 style="text-align: center;">NOW Broadband Hub</h3>
<img src="https://pixel.disco.nowtv.com/pcms/111b84da-cb8a-11ef-be12-c3b6c6318aa7/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=fbd29036-7ab8-5b18-95a9-f5943c446c9e" alt="Illustration of NOW Broadband Hub showing reset button" width="350"></img>
 
<h3 style="text-align: center;">NOW Broadband Hub Two</h3>
<img src="https://pixel.disco.nowtv.com/pcms/1cf7a982-cb8a-11ef-bea9-3fbe413ff21e/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=fb97a8a8-0bd5-58e8-9df1-df0659b42b79" alt="Illustration of NOW Broadband Hub Two showing reset button" width="350"></img>
 
Keep in mind: This will reset any changes you’ve made on the Hub settings screen. Step 2:
You can now use the original password on the back or bottom of your Hub to reconnect your devices to NOW Broadband. 
</details>

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.