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Support for vulnerable members or those with accessibility needs

At NOW, we're committed to supporting our members with accessibility needs and to making our website and products easier for you to use.

 

You can find more information on the accessibility features of NOW’s products and services below.

 

If you’re a NOW Broadband Member with accessibility requirements, learn more about the extra support we offer here.

 

Can I watch NOW with subtitles or closed captions?

Many of our shows and movies now have subtitles available, with more being added every day.

 

More information: Watching NOW with subtitles (closed captions)

 

Is Audio Description (AD) available on NOW?

Audio Description (AD) is available on selected on-demand shows and movies on all Cinema and Entertainment Memberships. You can also watch with AD on selected live channels. AD isn't currently available for any HBO shows or movies.

 

We're planning to increase the number of shows and movies with AD. We’ll let you know on this page when more details are available.

 

Got a NOW Smart Stick or Box? You can listen to AD on selected apps including Netflix and BBC iPlayer.

 

Keep in mind: Although AD is available on some apps on the NOW Smart Stick and Box, this feature isn’t supplied by NOW and we can’t guarantee that all shows will have AD available.

 

Can I watch NOW with sign language?

Yes, selected shows and movies have BSL (British Sign Language) available.

 

Help with using our website

Pick an option to find out how our website can accommodate you if you have any difficulties with seeing, hearing, movement or reading and spelling.

I have trouble seeing my screen

We've designed our website so that you can change its appearance by adjusting your browser settings. So, for example, you can:

 

  • make the text bigger
  • magnify your screen
  • make your mouse pointer easier to see
  • change colours to make text easier to read
  • change fonts to make text clearer.
  • turn on settings to make your device read text to you out loud.

To find out how you can change our website to meet your needs, go to My Computer, My Way.



I have trouble hearing

Our site's been designed to support people who have problems hearing sounds on their computer or device. This means you can do things such as:

 

  • Display captions on your smartphone
  • Connect your iPhone to your hearing aid
  • Turn on settings including visual notifications and Mono Audio on your iPhone
  • Display visual notifications on your computer.

To find out how you can change our website to meet your needs, go to My Computer, My Way.

 

I have trouble using my keyboard or mouse

We've designed our website so that you can still access it if you have difficulty using a keyboard or mouse. For example, you can:

 

  • use keyboard shortcuts to navigate around the web instead of your mouse
  • make your mouse easier to use, by slowing it down or making the pointer bigger
  • make your keyboard easier to use, by using FilterKeys or StickyKeys
  • use voice recognition software on your computer or smartphone.

To find out how you can change our website to meet your needs, go to My Computer, My Way.

 

I have trouble reading or spelling

If you find reading or spelling difficult, that needn't stop you using our website. It's been built so that by changing your browser settings, you can make it easier to use. For example, you can:

 

  • make text bigger on your computer or device
  • magnify your screen to make text easier to read
  • change fonts to make text clearer
  • hide distracting content on your iPhone or iPad
  • turn on settings to make your device read text to you out loud.

To find out how you can change our website to meet your needs, go to My Computer, My Way.

 

 

Get in touch

If you need to get in touch about an accessibility issue, you can contact us by live chat or send us a message using our online form.


How to get in touch



Need more support?

See our list of organisations that may be able to help if you need more support.

 

NOW - Accessibility Statement

At NOW, we're committed to ensuring that our products and services are accessible for people with disabilities. With this commitment in mind, NOW is aligning itself with the European Accessibility Act and the Web Content Accessibility Guidelines. To maintain high accessibility standards, we’ll be continuously monitoring and considering any future guidance from regulators and the European Commission as well as any new accessibility standards expected to be published in the near future.


We’ve also established robust internal processes to ensure that accessibility remains a priority when developing products and services.

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