Signal flag set by Optimizely to indicate A/B test decision has been made

Used for A/B testing of AI chatbots, NLP or ADA

Enable A/B testing of the Ada chatbot against Salesforce

Disables the input field on Salesforce Live Agent Chat

Enables AdaBot for signed out users on the get in touch page

Use the GraphQL createCase mutation instead of the direct CRM createCase call

Enables redirecting to language specific URLs when mismatch between URL and current language

Enables work done for Telemundo dual language on NBCU

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to show second phase of the new get in touch journey

Enables Help DACH DE environment: for search, gql, and account finder

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Toggle to show homepage accordion open by default

Enables full language code in html lang attribute

Renders Magneto promo banners and notifications in the initial server HTML

Enable the /help/client routes for help pages

Enable loading Google reCAPTCHA tokens on forms

Enables language filter on Elasticsearch queries

Skips the client-side minimum word check on GenAI search; the search service validates query length

Toggle to segment customers on get in touch page

Shows MIAW widget for EU on the get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

NOW - Account finder

NOW - Email us

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NOW - Troubleshooting

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

<h2>TV members</h2>
<ul><li><a href="https://www.nowtv.com/gb/help/get-in-touch" title="Contact NOW by live chat" target="_self">Contact us by live chat</a></li><li>Send us a message using our <a href="https://www.nowtv.com/gb/help/email-us" target="_blank" title="email NOW">online form</a>.</li></ul>
<p> </p>
<h2>Broadband members</h2>
<ul><li>Call on<strong> 03303 323 031</strong></li><li>Text Relay or the <a href="https://www.relayuk.bt.com/" target="_blank">Relay UK app</a></li><li>Email us at <a href="mailto:customerservices@nowtv.com" target="_self">customerservices@nowtv.com</a></li></ul>
<p> </p>
<h2>I need my NOW Broadband correspondence in a different format</h2>
<p>If you&#39;re a broadband member, we can provide emails, letters and other printed material in alternative formats, including braille, large print and audio CD.<br><br>Speak to an advisor in any of the ways listed above to find out more.<br><br><strong>Keep in mind: </strong>The Accessibility team can only help our vulnerable members, and those with disabilities. For anything else, go to the <a href="https://www.nowtv.com/gb/help" target="_self">NOW Help Centre</a>.</p>

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As we gradually roll out download capability across the Entertainment & HBO Max Membership over the coming weeks, some HBO Max shows and movies are temporarily unavailable to download. They're still available to stream on demand. We're sorry for any inconvenience.

Downloads are temporarily unavailable for some HBO Max titles

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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I need my NOW Broadband correspondence in a different format

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Contact NOW’s Accessibility team

Full guide

TV members

Broadband members

I need my NOW Broadband correspondence in a different format