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All about NOW

Watching NOW with subtitles (closed captions)

Subtitles (also called closed captions on NOW) are available with selected on-demand shows and movies on the Cinema Membership and Entertainment Membership.
 
You can watch with subtitles on many live channels across the Cinema, Entertainment and Sports Membership options too.
 
Good to know: Subtitles are provided either by Sky or a third party (this could be another broadcaster, channel or app), depending on the channel you’re watching. If a show or movie doesn’t have subtitles, it means they haven&#39;t been created by the broadcaster responsible for creating and uploading them. 
 
<h2>What shows and movies have subtitles?</h2>
Keep in mind: Subtitles are not available on ads and trailers.  
<table border="1" style="width: 100%;"><caption>Subtitle availability</caption><tbody><tr><th colspan="1" rowspan="1" style="width: 32.5762%;"></th><th colspan="1" rowspan="1" style="width: 32.5762%;">Subtitles available on selected on-demand shows or movies?</th><th colspan="1" rowspan="1" style="width: 32.5771%;">Subtitles available on selected shows or movies on live channels?</th></tr><tr><td colspan="1" rowspan="1" style="width: 32.5762%;">Cinema Membership</td><td colspan="1" rowspan="1" style="width: 32.5762%;text-align: center;">✔</td><td colspan="1" rowspan="1" style="width: 32.5771%;text-align: center;">✔</td></tr><tr><td colspan="1" rowspan="1" style="width: 32.5762%;">Entertainment Membership</td><td colspan="1" rowspan="1" style="width: 32.5762%;text-align: center;">✔</td><td colspan="1" rowspan="1" style="width: 32.5771%;text-align: center;">✔ (All channels except Sky History and Sky Max)</td></tr><tr><td colspan="1" rowspan="1" style="width: 32.5762%;">Sports Membership</td><td colspan="1" rowspan="1" style="width: 32.5762%;text-align: center;">✘</td><td colspan="1" rowspan="1" style="width: 32.5771%;text-align: center;">✔ (All channels except Sky Sports Racing)</td></tr><tr><td colspan="1" rowspan="1" style="width: 32.5762%;">Hayu Membership</td><td colspan="1" rowspan="1" style="width: 32.5762%;text-align: center;">✘</td><td colspan="1" rowspan="1" style="width: 32.5771%;text-align: center;">N/A</td></tr></tbody></table>
 
You can also view subtitles on apps on NOW devices, including BBC iPlayer, ITV Hub, Channel 4, Demand 5, Netflix and YouTube.
 
We know subtitles are an important part of the TV experience for many of our members, and we’re planning to increase the number of shows and movies on NOW with subtitles. We’ll let you know on this page when more details are available
 
<h2>How do I turn on subtitles?</h2>
Subtitles can be turned on or off by selecting the speech bubble symbol next to the player controls. 
<table border="1" style="width: 100%;height: 447.922px;"><caption>How to turn on subtitles on your device</caption><tbody><tr style="height: 34.5781px;"><th colspan="1" rowspan="1" style="width: 50%;">Device</th><th colspan="1" rowspan="1" style="width: 50%;">How to turn on subtitles</th></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">Now Smart Stick, NOW Box</td><td colspan="1" rowspan="1" style="width: 50%;">Press the star (*) button on your NOW remote.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">Apple TV</td><td colspan="1" rowspan="9" style="width: 50%;">Select the speech bubble symbol using either your TV remote or console.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">Amazon Fire TV, Fire TV Edition</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">Amazon Fire TV Stick, Fire TV Cube</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">Samsung TV</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">LG TV</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">Sony TV</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">Roku TV</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">PS4, PS5</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 50%;">Xbox One, Xbox Series X/S</td></tr><tr style="height: 33.7812px;"><td colspan="1" rowspan="1" style="width: 50%;">PC and Mac</td><td colspan="1" rowspan="1" style="width: 50%;">Click the speech bubble symbol in the bottom left hand corner of the screen.</td></tr><tr style="height: 33.7812px;"><td colspan="1" rowspan="1" style="width: 50%;">iOS/Android</td><td colspan="1" rowspan="1" style="width: 50%;">Tap the speech bubble symbol in the top right hand corner of the screen.</td></tr></tbody></table>
 
<h2>Can I turn on subtitles for all available movies and shows?</h2>
Some devices have a setting to turn on subtitles automatically whenever they’re available.
 
On a NOW Smart Stick or NOW Box:
<ol><li>Go to your homescreen and select Settings from the main menu.</li><li>Select Subtitles, and then select On.</li><li>You’ll see a tick to indicate subtitles are now turned on for all available movies and shows.</li></ol>
 
You can also turn on subtitles for all available shows on the devices below. Just look for the Subtitles setting on the main menu:
 
<ul><li>PS4, PS5</li><li>Xbox One, Xbox Series X/S</li><li>LG TV</li><li>Samsung TV</li></ul>
 
<h2>FAQs</h2>
<details class="mce-accordion">
<summary>Which devices are subtitles available on?</summary>
Subtitles for on-demand shows and movies, and live channels, are available on all <a href="https://www.nowtv.com/gb/help/article/what-devices-can-i-use-to-watch-now" target="_self">supported devices.</a>
 
Keep in mind: On some devices, you might need to update to the latest software version in order to watch with subtitles.
 
</details>
<details class="mce-accordion">
<summary>Can I get subtitles on the apps on my NOW Smart Stick or Box?</summary>
Turning on subtitles for all available shows and movies (see above) will also enable closed captions on many of the catch-up apps on your NOW device, including:
 
<ul><li>BBC iPlayer</li><li>ITV Hub</li><li>Channel 4</li><li>Demand 5</li><li>Netflix</li><li>YouTube</li></ul>
 
Keep in mind: Although subtitles are available on many of the catch-up apps on the NOW Smart Stick and Box, these aren’t supplied by NOW and we can’t guarantee they will be available for all shows.
 
</details>
<details class="mce-accordion">
<summary>How do I manage subtitles on my iPhone or iPad?</summary>
You can find more information about subtitles and captions on your iPhone or iPad on the Apple support site. Just follow the steps in the articles below:
 
<ul><li><a href="https://support.apple.com/en-gb/guide/iphone/iph3e2e23d1/ios" target="_blank">Display subtitles and captions on iPhone</a></li><li><a href="https://support.apple.com/en-gb/guide/ipad/ipad9a246b38/ipados" target="_blank">Display subtitles and captions on iPad</a></li></ul>
 
</details>
<details class="mce-accordion">
<summary>Why can&#39;t I get subtitles on my iOS or Android device?</summary>
If you can&#39;t see the option to turn on subtitles on your iOS or android device, you might need to update to the latest version of the NOW app first.
 
</details>
<details class="mce-accordion">
<summary>Can I watch any shows with BSL (British Sign Language)?</summary>
Yes, LumoTV offers over 50 shows specifically for members of the Deaf community, featuring unique content including children&#39;s shows, comedy and drama.
 
To access LumoTV, you&#39;ll need an <a href="https://www.nowtv.com/gb/help/article/entertainment-membership" target="_self">Entertainment Membership</a>. You&#39;ll find LumoTV in the Entertainment section, either <a href="https://www.nowtv.com/watch/tv/bsl-zone-vod-channel-rail" target="_blank">online</a> or in the NOW app on your device.
 
</details>
<details class="mce-accordion">
<summary>What other services are available for members with hearing loss?</summary>
You can also use BSL to contact the emergency services via <a href="https://999bsl.co.uk/" target="_blank">999 BSL</a>, a dedicated app and website.
 
<a href="https://www.nowtv.com/gb/help/article/accessibility-support" target="_self">Find out more about 999 BSL</a>
 
</details>
 
<h2></h2>
<h2>Get in touch with our Accessibility team</h2>
Want to talk to us about subtitles and closed captions, or any other accessibility requirements?
 
<a href="https://www.nowtv.com/gb/help/article/contact-now-accessibility-team" target="_self">How to get in touch</a>

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.