Used for A/B testing of AI chatbots, NLP or ADA

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Watching NOW

What features are available on NOW?

Find the answers to some common questions about features available on NOW below:
 
<details class="mce-accordion">
<summary>Can I watch extra live streams and use other Red Button or interactive services?</summary>
If you&#39;ve got a Sports Day or Month Membership, you can access Sky Sports+ streams for selected sports events, including additional EFL matches and F1 Race Control.
 
And if you&#39;ve got Boost or Ultra Boost, you&#39;ll be able to view selected Sky Sports+ streams in full 1080p HD where a higher quality stream is available.
 

 
</details>
<details class="mce-accordion">
<summary>Where can I find extra live streams?</summary>
When a stream is available, you&#39;ll find it on the relevant sports page in the NOW app - for example, rugby live streams will be on the Rugby page.
 
</details>
<details class="mce-accordion">
<summary>Can I watch NOW with subtitles or closed captions?</summary>
Yes, all our shows and movies have closed captions rather than subtitles, where available.
 
Closed captions are available for selected on-demand movies and shows with the Cinema Membership and Entertainment Membership.
 
Closed captions for on-demand shows and movies, and live channels, are available on all <a href="https://www.nowtv.com/gb/help/article/what-devices-can-i-use-to-watch-now" target="_self">supported devices</a>.
 
Find out more: <a href="https://www.nowtv.com/gb/help/article/watch-with-subtitles" target="_self">Watching NOW with subtitles or closed captions</a>
 
</details>
<details class="mce-accordion">
<summary>Can I save movies or shows to watch for later?</summary>
Yes, just select + Watchlist to add a movie or show to your Watchlist. <a href="https://www.nowtv.com/gb/help/article/watchlist-and-downloads" target="_self">Find out more</a>
 
</details>
<details class="mce-accordion">
<summary>Can I download shows to watch offline?</summary>
Absolutely. You can download most shows and movies on your NOW Entertainment, Cinema and Hayu Membership to watch again later when you’re offline on your iOS or Android device, whether on the go or relaxing on holiday.
 
Some events and shows from the Sports Membership are also available to download and replay – just look for the download button on the programme info screen.
 
More info: <a href="https://www.nowtv.com/gb/help/article/download-shows-or-movies-to-watch-offline" target="_self">How do I download shows to watch offline?</a>
 
</details>
<details class="mce-accordion">
<summary>Can I stop younger viewers from watching age-rated movies and shows?</summary>
Yes, you can use a profile PIN to stop younger viewers from accessing content in an adult profile. You can also set a profile-based maturity rating to prevent kids from watching anything they shouldn’t.
 
More info: <a href="https://www.nowtv.com/gb/help/article/parental-controls-on-now" target="_self">Parental controls on NOW</a> 
 
</details>
<details class="mce-accordion">
<summary>Can I stop others from making purchases using my saved payment details?</summary>
Yes, your Payment PIN helps you control who can make purchases using your saved payment details in your NOW account. Just make sure your <a href="https://www.nowtv.com/gb/account/settings" target="_blank">Payment PIN is turned on</a>.
 
</details>
<details class="mce-accordion">
<summary>Can I watch NOW in full HD or UHD with surround sound?</summary>
Yes you can. To watch all our Sky Sports channels, movies and selected shows in full HD, you&#39;ll need to upgrade to <a href="https://www.nowtv.com/gb/help/article/what-are-boost-and-ultra-boost" target="_blank">Boost or Ultra Boost</a>, which give you: <ul><li>A fully immersive audio experience with Dolby Digital 5.1 or Atmos</li><li>Selected Sky Sports+ streams in full 1080p HD (where the video feed allows for higher stream quality. Dolby 5.1 surround sound not available)</li><li>With Ultra Boost, 4 dedicated UHD sports channels (Sky Sports Main Event &amp; Sky Sports F1, and 2 ad-hoc channels, Sky Sports UHD 1 &amp; 2), plus selected shows and movies in up to 4K UHD HDR on compatible devices</li><li>Extra devices, so 2 or 3 people in your household can watch at the same time</li><li>Plus you can stream on-demand sports, shows and movies ad-free. <a href="https://www.nowtv.com/gb/help/article/what-are-boost-and-ultra-boost" target="_blank">Find out more</a></li></ul><h3> </h3><h3>How do I get Boost or Ultra Boost?</h3>When you join NOW, you might see the option to add Boost or Ultra Boost when you choose your membership. Or you can upgrade later in the <a href="https://www.nowtv.com/gb/account/membership" target="_blank">Membership</a> area of My Account. Keep in mind: You won’t be able to get Boost or Ultra Boost if you’ve only got a Sports Mobile Membership, or if you only have membership you pay for via a third party.
 
</details>
<details class="mce-accordion">
<summary>Can I pause or rewind the TV channels?</summary>
Yes, you can pause and rewind the TV channels, including live sports channels and Sky Sports+ streams, on selected devices. Find out more about <a href="https://www.nowtv.com/gb/help/article/pause-rewind" target="_self">pausing and rewinding on NOW</a>.
 
</details>
<details class="mce-accordion">
<summary>What is a profile PIN?</summary>
A profile PIN is a 4-digit PIN lock that restricts others from accessing your NOW profile. Find out how to create, update, remove or reset your profile PIN below:
 
<a href="https://www.nowtv.com/gb/help/article/manage-profile-pin" target="_self">Manage your profile PIN</a>
 
</details>
<details class="mce-accordion">
<summary>How do I manage my NOW profile?</summary>
Profiles are a great way for you and the whole family to watch the movies, shows and sports you love in one account. Each profile can have its own:
 
<ul><li>Avatar</li><li>Name</li><li>Maturity rating</li><li>Profile PIN</li><li>Autoplay settings.</li></ul>
 
Managing a profile is simple. Find out how to create, switch, edit or remove a profile in the article below: 
 
<a href="https://www.nowtv.com/gb/help/article/manage-profiles-on-now" target="_self">Manage profiles on NOW</a>
 
</details>
<details class="mce-accordion">
<summary>Do I need more than one account to watch movies, entertainment and sport?</summary>
Not at all. Once you&#39;re a NOW Member, you can add as many membership types as you like on one account.
 
</details>
<details class="mce-accordion">
<summary>Can I browse the internet using my NOW Smart Stick or Box?</summary>
You can’t browse the internet through the NOW Smart Stick or Box.
 
You can use your NOW device to stream everything on your NOW Membership. You can also <a href="https://www.nowtv.com/gb/help/article/what-apps-are-available" target="_self">connect to loads of apps</a> through your Box and Smart Stick, including Netflix, BBC iPlayer and YouTube.
 
</details>
<details class="mce-accordion">
<summary>Can I watch sports events on Sky Box Office?</summary>
If you’ve got a NOW Smart Stick or Box, you can watch Sky Sports Box Office events, including boxing and WWE events, with the Sky Sports Box Office app.
 
More info: <a href="https://www.nowtv.com/gb/help/article/watching-sky-sports-box-office-events" target="_self">Can I watch Sky Sports Box Office events?</a>
 
</details>
<details class="mce-accordion">
<summary>Can I set a reminder for sports events?</summary>
If you’ve got an iPhone or Android smartphone, it’s easy to add a reminder to your calendar to make sure you don’t miss the big match.
 
To set a reminder you’ll need to have the NOW app installed (just search for NOW in the App Store or Google Play), and be logged in with your email address and password. When you find an event that you don’t want to miss, hit Add to calendar to set a reminder.
 
Good to know: The first time you add a reminder, or when you install the app, you’ll be asked to give NOW permission to access your calendar. Just select Allow, or go to your settings to grant access your calendar. Don&#39;t worry – we’ll never use this to access any of your personal data. You can remove permission to access your calendar at any time in Settings.
 
</details>

The legal bit

Work for Us

Privacy & Cookies

Privacy options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Help Centre

My Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

ChatbotGOLD

PromoBanner

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

Notification

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.