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Manage your profile PIN
A profile PIN is a 4-digit PIN that prevents others from accessing your profile on NOW. It also protects kids and teenagers from watching content in adult profiles.
Once set up, you will need to enter your profile PIN each time you want to access a protected profile.
Your profile PIN can only be managed by you, so our advisors won't be able to set or reset it for you - you'll need to do this yourself online.
Managing your profile PIN is simple. Find out how to create, update, remove or reset your profile PIN in the steps below:
Create or update your profile PIN
Step 1:
Head to the Profiles page in the NOW app or through a web browser
Step 2:
Click on the pencil icon under the profile you’d like to edit
Step 3:
Click on the toggle next to the profile PIN setting to turn it on, or click on the Change PIN button
Step 4:
Enter your account password
Step 5:
Enter and confirm your new PIN, then click Save PIN.
Remove your profile PIN
Step 1:
Head to the Profiles page in the NOW app or through a web browser
Step 2:
Click on the pencil icon under the profile you’d like to edit
Step 3:
Click on the toggle next to the profile PIN setting to turn it off
Step 4:
Enter your current profile PIN.
Forgotten your profile PIN?
If you’ve forgotten your profile PIN, you can reset it by following the steps below:
Step 1:
Head to the Profiles page in the NOW app or through a web browser
Step 2:
Click on the pencil icon under the profile you'd like to edit
Step 3:
Click on the Reset button next to the Profile PIN setting
Step 4:
Enter your account password
Step 5:
Enter and confirm your new PIN, then click Save PIN.
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