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Managing your devices
When you sign in to NOW on a new device, it’ll automatically be added to your account and we'll send you an email to make sure it's you. You can keep track of the devices you're using in My Account. Just head to the Devices area to see them all listed, along with the date you last used each one.
Can't see a device in My Account? Sign out of it and sign back in again and it will appear in the list.
How to sign out of all your devices
If you don't recognise a new sign-in, we recommend protecting your account by changing your password and then selecting Sign out all on the Devices page.
You’ll need to enter your new password when you log back in on each device – so no one will be able to use your account without your consent.
Keep in mind: The device you're using to sign out from will stay signed in, so you'll still see it in your device list.
Watch on 1 device at a time – or up to 3 if you have Boost or Ultra Boost
If you've got Boost or Ultra Boost, you can stream on 2 or 3 devices at a time. Otherwise, it's just one.
Are you an EE TV or BT TV customer?
EE TV and BT TV customers can watch on 2 devices at once as long as one is a TV box and you start streaming in the correct order:
- If you're watching on a TV box, you'll need to leave the NOW channels to start watching on the app. Then you can go back and watch NOW on your TV box, too. You can watch live on your TV box, and live or on demand via the NOW app.
- If you're watching on 2 TV boxes then you can start them in any order.
- Customers with Boost can watch on 3 devices at a time.
Want to stream on more than one device at a time?
Head to the Membership area of My Account to add Boost or Ultra Boost to your membership and stream on up to 3 devices at a time.
You’ll also enjoy higher picture and sound quality and ad-free streaming of on-demand movies, shows and sports.
Getting a 'too many streams' error message?
Check out our troubleshooting 'too many streams' errors article to find out how to fix the problem.
FAQs
How can I remove a device?
You can't manually remove a specific device from your account, but if there’s a device in your list that you don’t recognise, you can secure your account by resetting your password and then selecting Sign out all.
Next time anyone tries to watch on that device, they’ll then need to sign back in with your new password.
I have more than one of the same device – how can I tell which is which?
When you’ve got 2 or more of the same device in your house, such as 2 PCs or 2 iPhones, we recommend renaming one of them so you can tell which is which.
Use the ‘Last signed in’ date to help you tell the difference between 2 devices with the same name. If necessary, sign out and in again on one of the 2 devices to update the ‘Last signed in’ date.
What devices can I add?
Last updated by a NOW content editor on 30/09/2026
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