Signal flag set by Optimizely to indicate A/B test decision has been made

Used for A/B testing of AI chatbots, NLP or ADA

Enable A/B testing of the Ada chatbot against Salesforce

Disables the input field on Salesforce Live Agent Chat

Enables AdaBot for signed out users on the get in touch page

Use the GraphQL createCase mutation instead of the direct CRM createCase call

Enables redirecting to language specific URLs when mismatch between URL and current language

Enables work done for Telemundo dual language on NBCU

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to show second phase of the new get in touch journey

Enables Help DACH DE environment: for search, gql, and account finder

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Toggle to show homepage accordion open by default

Enables full language code in html lang attribute

Renders Magneto promo banners and notifications in the initial server HTML

Enable the /help/client routes for help pages

Enable loading Google reCAPTCHA tokens on forms

Enables language filter on Elasticsearch queries

Skips the client-side minimum word check on GenAI search; the search service validates query length

Toggle to segment customers on get in touch page

Shows MIAW widget for EU on the get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

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NOW - Account finder

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https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

<p>You can pause and rewind live sports and Sky Sports+ streams for up to 4 hours on selected devices.</p>
<p> </p>
<p>You can also pause and rewind live TV shows and Sky Cinema for up to 2 hours on NOW and Roku devices.</p>
<p> </p>
<p>Not sure if your device is supported on NOW? See our <a href="https://www.nowtv.com/gb/help/article/what-devices-can-i-use-to-watch-now" target="_self">supported devices</a> article, or check the table below for more information on devices you can pause and rewind on:</p>
<p> </p>
<table border="1" style="width: 100%;"><caption>Availability of pause and rewind functionality by device</caption><tbody><tr><th colspan="1" rowspan="1" style="width: 40.8745%;"><strong>Device</strong></th><th colspan="1" rowspan="1" style="width: 59.1255%;"><strong>Pause and rewind</strong></th></tr><tr><td colspan="1" rowspan="1" style="width: 40.8745%;">
<p>Android mobile, Android tablet and Fire tablet</p>
</td><td colspan="1" rowspan="1" style="width: 59.1255%;">Up to 4 hours</td></tr><tr><td colspan="1" rowspan="1" style="width: 40.8745%;">
<p>Android TV, Apple TV, Chromecast, Fire TV, iOS mobile, iOS tablet, LG TVs (OLED models running webOS versions 4 to 9, excluding CX and GX series), PlayStation 5, Roku, selected Samsung TVs (2016 models and later), Vidaa, web browsers (Chrome, Safari, Edge and Firefox recommended) and Xbox</p>
</td><td colspan="1" rowspan="1" style="width: 59.1255%;">Up to 2 hours</td></tr></tbody></table>
<p> </p>
<h2></h2>
<p></p>

Pausing and rewinding TV channels

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As we gradually roll out download capability across the Entertainment & HBO Max Membership over the coming weeks, some HBO Max shows and movies are temporarily unavailable to download. They're still available to stream on demand. We're sorry for any inconvenience.

Downloads are temporarily unavailable for some HBO Max titles

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Need help fast?

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We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

Sports Mobile Membership will be closing on 20 October. If you're an existing member, we've sent you an email with details specific to your account, so please check your inbox to find out how you'll be affected.

Device	Pause and rewind
Android mobile, Android tablet and Fire tablet	Up to 4 hours
Android TV, Apple TV, Chromecast, Fire TV, iOS mobile, iOS tablet, LG TVs (OLED models running webOS versions 4 to 9, excluding CX and GX series), PlayStation 5, Roku, selected Samsung TVs (2016 models and later), Vidaa, web browsers (Chrome, Safari, Edge and Firefox recommended) and Xbox	Up to 2 hours

Hi,, how can we help today?

Pausing and rewinding TV channels