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Broadband & calls

Why has my NOW Broadband order been delayed?

When you move your NOW Broadband to your new home, we’ll give you an activation date, and we work with Openreach to get your service up and running on this date. For most members, your broadband and calls will go live on the activation date we give you. However, sometimes activating your line can take a little longer than planned, for reasons outside of our control. If your activation date is delayed for any reason, we’ll let you know by email and text message what the reason for the delay is. You can find out more about the different reasons for any delay to your order using the links below: <a href="https://www.nowtv.com/gb/help/article/broadband-order-update-traffic" target="_self" title="road works needed">Order delayed - road works needed</a> <a href="https://www.nowtv.com/gb/help/article/broadband-order-update-cabling" target="_self" title="new cables needed">Order delayed – new cables needed</a> <a href="https://www.nowtv.com/gb/help/article/broadband-order-update-routing" target="_self" title="new connection needed">Order delayed – new connection needed</a> <a href="https://www.nowtv.com/gb/help/article/broadband-order-update-new-site" target="_self" title="new site installation">Order delayed – new site installation</a> <a href="https://www.nowtv.com/gb/help/article/broadband-order-update-planning" target="_self" title="engineering work needed">Order delayed – engineering work needed</a> <a href="https://www.nowtv.com/gb/help/article/broadband-order-update-capacity" target="_blank" title="no space available for new line">Order delayed – no space available for new line</a> <a href="https://www.nowtv.com/gb/help/article/broadband-order-update-fault" target="_self" title="fault with line">Order delayed – fault with line</a>

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We'll check for any faults on your line and put you through to an advisor if there are any issues.

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.