Signal flag set by Optimizely to indicate A/B test decision has been made

Used for A/B testing of AI chatbots, NLP or ADA

Enable A/B testing of the Ada chatbot against Salesforce

Disables the input field on Salesforce Live Agent Chat

Enables AdaBot for signed out users on the get in touch page

Enables redirecting to language specific URLs when mismatch between URL and current language

Enables work done for Telemundo dual language on NBCU

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to show second phase of the new get in touch journey

Enables Help DACH DE environment: for search, gql, and account finder

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Toggle to show homepage accordion open by default

Enables full language code in html lang attribute

Enable the /help/client routes for help pages

Enable loading Google reCAPTCHA tokens on forms

Enables language filter on Elasticsearch queries

Toggle to segment customers on get in touch page

Shows MIAW widget for EU on the get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

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OPTIMIZELY

QUALTRICS

SALESFORCE

NOW - Account finder

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NOW - Troubleshooting

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You’ll need a TV licence if you watch any of the live channels with your NOW Membership, on any device. You’ll also need a TV licence if you use your NOW Box or Smart Stick to watch BBC iPlayer (live programmes, on demand or catch up). <a href="http://www.tvlicensing.co.uk/check-if-you-need-one" target="_blank">Learn more about when you need a TV licence</a> <h2>I don’t watch any live channels or BBC iPlayer</h2>Only watch on demand movies, shows or sports, and don’t watch BBC iPlayer? Then you’ll need to <a href="http://www.tvlicensing.co.uk/check-if-you-need-one/topics/telling-us-you-dont-need-a-tv-licence" target="_blank">tell TV Licensing</a> that you don’t need a TV licence.

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As we gradually roll out download capability across the Entertainment & HBO Max Membership over the coming weeks, some HBO Max shows and movies are temporarily unavailable to download. They're still available to stream on demand. We're sorry for any inconvenience.

Downloads are temporarily unavailable for some HBO Max titles

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We'll check for any faults on your line and put you through to an advisor if there are any issues.

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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Sports Mobile Membership will be closing on 20 October. If you're an existing member, we've sent you an email with details specific to your account, so please check your inbox to find out how you'll be affected.

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Do I need a TV licence to watch NOW?

I don’t watch any live channels or BBC iPlayer