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Setting up your microfilters
What's a microfilter?
A microfilter is a small white box that allows you to connect your broadband and any devices that use your phone line, such as a landline phone or Sky box, at the same time.
Your NOW Broadband Hub comes with two microfilters - one master microfilter, and one standard microfilter.
If you need additional microfilters, give us a call.
Do I need to use microfilters?
Got a phone socket with two ports?
If you have a pre-filtered phone socket with two different ports, you don't need to use a microfilter. Just make sure you use your pre-filtered phone socket to connect your Hub – it won’t work with any other socket.
Don’t have a pre-filtered phone socket with two ports? If you don't have microfilters set up correctly, you might experience:
- Slow internet speed
- An unreliable or intermittent internet connection
- Noise or interference on the line when making telephone calls.
How do I set up my microfilters?
For every phone socket that’s in use, a microfilter should be connected directly to the socket. Your Hub or landline phone should then be plugged into the microfilter.
More info: How do I set up my NOW Broadband Hub?
Step 1:
Your Master Microfilter should be connected to your master phone socket, if you have one.
Your master phone socket will be the largest one in your home. It should have a line across the middle, and might also have a BT or Openreach logo.
Step 2:
Connect one of the purple ends of the grey DSL cable into the purple port of your master microfilter, marked NOW TV Hub.
Step 3:
Plug your phone line or splitter into the other port of your master microfilter, marked Phone.
Step 4:
Plug your standard microfilter into any other phone socket that you use. For example, if you have an additional landline phone, a fax machine or any other device that needs a phone connection.
Connect your additional device to the port marked Phone.
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