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Setting up your microfilters

<h2>What&#39;s a microfilter?</h2>
A microfilter is a small white box that allows you to connect your broadband and any devices that use your phone line, such as a landline phone or Sky box, at the same time. Your NOW Broadband Hub comes with two microfilters - one master microfilter, and one standard microfilter.
 
<img src="https://pixel.disco.nowtv.com/pcms/725175d8-cb72-11ef-b69f-2710f36019d5/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=6724ff37-de86-599f-9ca8-553cae8a4891" alt="Photo of NOW Master Microfilter" height="219" width="400"></img>
 <img src="https://pixel.disco.nowtv.com/pcms/97d76a6a-cb72-11ef-abd9-3b66713c15fc/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=42028b7b-13b9-5620-8344-b07486584fd1" alt="Photo of standard NOW Microfilter" height="219" width="400"></img>  
If you need additional microfilters, <a href="https://www.nowtv.com/gb/help/get-in-touch/" title="get in touch" target="_self">give us a call</a>. 
<details class="mce-accordion">
<summary>Do I need to use microfilters?</summary>
<h3>Got a phone socket with two ports?</h3>
If you have a pre-filtered phone socket with two different ports, you don&#39;t need to use a microfilter. Just make sure you use your pre-filtered phone socket to connect your Hub – it won’t work with any other socket. 
<img src="https://pixel.disco.nowtv.com/pcms/fc889180-2f56-11f0-b7ec-e3e60d09d6da/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=62d887d0-904b-5af7-909a-d8067f089d39" alt="Illustration of pre-filtered phone socket" height="350" width="350"></img>
 Don’t have a pre-filtered phone socket with two ports? If you don&#39;t have microfilters set up correctly, you might experience: 
<ul><li>Slow internet speed</li><li>An unreliable or intermittent internet connection</li><li>Noise or interference on the line when making telephone calls. </li></ul>
</details>
<details class="mce-accordion">
<summary>How do I set up my microfilters?</summary>
For every phone socket that’s in use, a microfilter should be connected directly to the socket. Your Hub or landline phone should then be plugged into the microfilter. More info: <a href="https://www.nowtv.com/gb/help/article/how-do-i-set-up-my-now-broadband-hub" title="How do I set up my NOW Broadband Hub?" target="_self">How do I set up my NOW Broadband Hub?</a>
<h3> Step 1:</h3>
Your Master Microfilter should be connected to your master phone socket, if you have one. Your master phone socket will be the largest one in your home. It should have a line across the middle, and might also have a BT or Openreach logo. 
<img src="https://pixel.disco.nowtv.com/pcms/fc882164-2f56-11f0-b764-7fcf35dbf9e5/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=1993e9f8-f006-52f8-8db1-8775cce3dc51" alt="Illustration of master phone socket" height="350" width="350"></img>   
<h3>Step 2:</h3>
Connect one of the purple ends of the grey DSL cable into the purple port of your master microfilter, marked NOW TV Hub.
<h3> Step 3:</h3>
Plug your phone line or splitter into the other port of your master microfilter, marked Phone.
<h3> Step 4:</h3>
Plug your standard microfilter into any other phone socket that you use. For example, if you have an additional landline phone, a fax machine or any other device that needs a phone connection. Connect your additional device to the port marked Phone. 
</details>

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