From 1 May 2024, the following changes will apply:

UK landline and mobile call rates

The charge for non-inclusive calls to UK landlines & mobiles will increase from 25p per minute to 27p per minute.

From 1 May 2023, the following changes will apply:

UK landline and mobile call rates

The charge for non-inclusive calls to UK landlines & mobiles will increase from 22p per minute to 25p per minute.

Tariff Guide 1 May 2023 to 30 April 2024

From 1 May 2022, the following changes will apply:

UK landline and mobile call rates

The charge for non-inclusive calls to UK landlines & mobiles will increase from 20p per minute to 22p per minute.

International calls on the Anytime Calls package 

For members with Anytime Calls, calls to the 22 international destinations that were discounted to 2p per minute will now be charged at the standard rates.

See the NOW Tariff Guide for the standard rate for each country.

Tariff Guide 1 May 2022 to 30 April 2023

From 1 May 2021, the following changes will apply:

UK landline call rates

The charge for non-inclusive calls to UK landlines will increase from 16p per minute to 20p per minute.

UK mobile call rates

The charge for non-inclusive calls to UK mobiles made:

• During the daytime will increase from 19.35p per minute to 20p per minute.
• During the evening will increase from 18p per minute to 20p per minute.
• During the weekend will increase from 18p per minute to 20p per minute.
  
  

From 1 May 2020, the following changes will apply:

Connection charge

• The connection fee for Pay as You Use and non-inclusive calls on other packages (including calls exceeding one hour) will increase from 23p to 25p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:
• Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
• Fixed fee calls
• Calls charged by timed duration that start with a fixed fee
• Calls to service numbers (084, 087, 09 and 118 numbers)
• Calls to personal numbering chargeband pn7

UK landline rates

The charge for non-inclusive calls to UK landlines will increase from 15.5p per minute to 16p per minute.

From 1 May 2019, the following changes will apply:

Connection charge

• The connection fee for Pay as You Use and non-inclusive calls on other packages (including calls exceeding one hour) will increase from 22p to 23p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:
• Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
• Fixed fee calls
• Calls charged by timed duration that start with a fixed fee
• Calls to service numbers (084, 087, 09 and 118 numbers)
• Calls to personal numbering chargeband pn7

UK mobile call rates

The charge for Pay As You Use calls and non-inclusive calls on other packages to UK mobiles made:

• During the evening will increase from 17p per minute to 18p per minute. 
• During the weekend will increase from 14.25p per minute to 18p per minute.

UK landline rates

The charge for non-inclusive calls to UK landlines will increase from 14.65p per minute to 15.5p per minute.

Service numbers and access charge

The access charge for calls to service numbers (starting 084, 087, 09 and 118) will increase from 13p per minute to 15p per minute.

Calls to 0845 and 0870 numbers

Free inclusive calls to 0845 and 0870 numbers for up to 60 minutes, will no longer be part of paid NOW Calls packages. We will no longer restrict usage for calls to these numbers. All calls to 0845 and 0870 numbers will be chargeable and subject to an access charge of 15p per minute, and the owning operators service charge will apply.

UK to EU mobile and landlines

Calls to EU landline and mobile numbers will be capped at 19p per minute. There will be no connection fee for these calls.

Connection charge

From 1 May 2018, the connection fee for non-inclusive calls increases from 19p to 22p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:

• Free, inclusive or unlimited calls (including those that commence within an uncharged period but end in a charged period)
• Fixed fee calls
• Calls charged by timed duration that start with a fixed fee
• Calls to service numbers (084, 087, 09 and 118 numbers)
• Calls to personal numbering chargeband pn7

UK mobile call rates

From 1 May 2018, the charge for non-inclusive calls to UK mobiles made during the evening increases from 14.25p per minute to 17p per minute.

UK landline rates

From 1 May 2018, the charge for non-inclusive calls to UK landlines increases from 12.54p to 14.65p per minute

Calls to Isle of Man mobiles

From 1 May 2018, a new charge band for Isle of Man mobiles will be introduced at 55p per minute.

Access charge

From 1 May 2018, the access charge for service numbers increases from 11.5p per minute to 13p per minute.

Acceptable use policy for inclusive calls to 0845 and 0870 numbers

Inclusive calls to service numbers starting 0845 and 0870 will be limited to 150 calls or 1000 minutes per month, whichever is reached first. This is what we consider to be reasonable usage of your NOW Calls package for domestic purposes.

After this, calls to these numbers will be charged at our standard rates (13p per minute access charge plus service charge).

Important changes to NOW Calls effective from 1 April 2017:

UK calls of up to an hour to 01, 02, 03, 0845, 0870 and UK mobile numbers only will be affected (excludes Channel Islands, indirect access, dial up internet and 070 numbers). Acceptable Use Policy applies.

Important changes to NOW Calls effective from 26 December 2016:

We're changing some of our service numbers call rates. The full details of how this will affect your monthly payments is detailed below:

Calling service numbers

Service Charges 81, 82 and 83 are now charged per minute rather than per call.

Tariff Guide (1 June 2021)

Tariff Guide (1 May 2021)

Tariff Guide (1 January 2021)

Tariff Guide (1 December 2020)

Tariff Guide (1 July 2020)

Tariff Guide (1 May 2020)

Tariff Guide (1 August 2019)

Tariff Guide (1 May 2019)

Tariff Guide (1 May 2018)

Tariff Guide (31 January 2018)

Tariff Guide (26 December 2016)

Tariff Guide (1 July 2016)

Important changes for NOW Calls customers, effective from 1 October 2026

UK

There were no changes to your call costs this month.

Important changes for NOW Calls customers, effective from 1 September 2026

UK

There were no changes to your call costs this month.

Specialised Numbers Guide – UK (from 1 September 2026)

Important changes for NOW Calls customers, effective from 1 August 2026

UK

The following UK number ranges will be charged differently from 1 August 2026. Please refer to the Specialised Numbers Guide and NOW Calls Tariff Guide for details:

073899, 0904236, 07600, 076232, 076593, 076596, 076599

Specialised Numbers Guide – UK (from 1 August 2026)

Important changes for NOW Calls customers, effective from 1 July 2026

UK

There were no changes to your call costs this month.

Specialised Numbers Guide – UK (from 1 July 2026)

Important changes for NOW Calls customers, effective from 1 June 2026

UK

The following UK number ranges will be charged differently from 1 June 2026. Please refer to the Specialised Numbers Guide and NOW Calls Tariff Guide for details:

0907546

Specialised Numbers Guide – UK (from 1 June 2026)

Important changes for NOW Calls customers, effective from 1 May 2026

UK

The following UK number ranges will be charged differently from 1 May 2026. Please refer to the Specialised Numbers Guide and NOW Calls Tariff Guide for details:

0904236

Specialised Numbers Guide – UK (from 1 May 2026)

Important changes for NOW Calls customers, effective from 1 April 2026

UK

There were no changes to your call costs this month.

Specialised Numbers Guide – UK (from 1 April 2026)

International

The following international number ranges will be charged differently from 1 April 2026. Please refer to the Specialised Number Guide and NOW Calls Tariff guide for details:

0097516, 0097587, 002677923, 002677924, 0022644, 002266, 002267, 00257643, 00257644, 00257645, 0085561, 0085571, 001942, 001345412, 001345413, 001345414, 001345415, 001345416, 005035000, 005035001, 005035002, 005035003, 005035004, 0026875, 00592760, 00592761, 00592762, 00592763, 00592764, 00592765, 00592766, 00592769, 00592770, 00916827, 009168293, 00918679, 0098904, 0098920, 0098921, 0098922, 0098923, 0098994, 009899930, 009899931, 009899932, 009899933, 009899934, 00989995, 00989998, 00964750, 00964751, 009647520, 00964770, 00964771, 00964772, 00964773, 00964774, 00964775, 00964776, 00964777, 009647780, 009647781, 00964780, 00964781, 00964782, 00964783, 00964784, 00964785, 00964786, 00964787, 009647880, 009647881, 009647882, 009647883, 009647884, 009647885, 009647886, 009647887, 009647888, 009647901, 009647902, 009647903, 009647904, 009647905, 009647906, 008120, 00961787, 00961790, 00961794, 0026136, 00230555, 0097655, 00976690, 00976696, 00976699, 00976870, 009768710, 009768711, 0038265, 00977971, 0022776, 0022777, 00234801, 00234802, 00234803, 00234804, 00234805, 00234806, 00234807, 00234808, 00234809, 00234901, 00234902, 00234903, 00234904, 00234905, 00234906, 00234907, 00234908, 00234909, 0096874, 0096875, 0096877, 0067584, 0024821, 0024822, 00248250, 00248251, 00248252, 00248253, 00248254, 002482556, 002482557, 002482558, 002482559, 00248256, 00248257, 00248258, 00248259, 0024826, 00248270, 00248271, 00248272, 00248273, 00248274, 00248275, 00248276, 00248277, 002482782, 002482784, 002482785, 002482786, 002482787, 002482788, 002482789, 00248279, 0024828, 0023271, 00597601, 073697, 00380790, 001457, 001471, 001483, 001633, 001729, 001748, 0058422, 0026078118226

Important changes for NOW Calls customers, effective from 1 March 2026

UK

The following UK number ranges will be charged differently from 1 March 2026. Please refer to the Specialised Number Guide and NOW Calls Tariff guide for details:

118226

Specialised Numbers Guide – UK (from 1 March 2026)

Important changes for NOW Calls customers, effective from 1 February 2026

UK

There were no changes to your call costs this month.

Specialised Numbers Guide – UK (from 1 February 2026)

Important changes for NOW Calls customers, effective from 1 January 2026

UK

The following UK number ranges will be charged differently from 1 January 2026. Please refer to the Specialised Number Guide and NOW Calls Tariff guide for details:

073370, 073371, 073372, 073373, 073374, 073375, 073376, 073377, 073378, 073379, 073380, 073381, 073382, 073383, 073384, 073385, 073386, 073387, 073388, 073389, 073390, 073391, 073392, 073393, 073394, 073395, 073396, 073397, 073398, 073399, 073700, 073701, 073702, 073703, 073704, 073705, 073706, 073707, 073708, 073709, 073710, 073711, 073712, 073713, 073714, 073715, 073716, 073717, 073718, 073719, 073720, 073721, 073722, 073723, 073724, 073725, 073726, 073727, 073728, 073729, 073730, 073731, 073732, 073733, 073734, 073735, 073736, 073737, 073738, 073739

Specialised Numbers Guide – UK (from 1 January 2026)

Important changes for NOW Calls customers, effective from 1 December 2025

UK

There were no changes to your call costs this month.

Specialised Numbers Guide – UK (from 1 December 2025)

International

The following international number ranges will be charged differently from 1 December 2025. Please refer to the Specialised Numbers Guide and NOW Calls Tariff Guide for details:

0090533, 0090542, 0090548

Specialised Numbers Guide – International (from 1 December 2025)

Important changes for NOW Calls customers, effective from 1 November 2025

UK

The following UK number ranges will be charged differently from 1 November 2025. Please refer to the Specialised Numbers Guide and NOW Calls Tariff Guide for details:

0904236

Specialised Numbers Guide – UK (from 1 November 2025)