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Let us know an account holder has died

We know bereavement is an incredibly difficult thing to go through, so we’ll do our best to make things a little bit easier. Here&#39;s what it might be helpful to know before you contact us to permanently close an account.
 
<h2>For TV accounts</h2>
The simplest way to cancel a TV account is to get in touch with one of our agents by live chat. Use the Get in touch link on this page and select Your NOW Membership, then Cancel TV membership, and then Chat with us. So that we can find the right account, it would be helpful if you could have as many of these details as possible to hand when you contact us (but don&#39;t worry if you don&#39;t have all of them): 
<ul><li>Name and email address registered on the account</li><li>Postal address</li><li>The last 4 digits of the card used for payments.</li></ul>
We&#39;ll then close the account with immediate effect so that no further charges are incurred. Unfortunately, it&#39;s not possible to transfer a TV account to another name.
 
<h2>For broadband accounts</h2>
To cancel a NOW Broadband account, just give us a call on 03303 323 031.Please have as many of these details as possible to hand when you contact us: <ul><li>Name and email address registered on the account</li><li>Address and postcode.</li></ul>We can then close the account, or you can talk to us about transferring it to another name if you wish the broadband service to continue.

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.