By post:
CISAS (Communications and Internet Services Adjudication Scheme)
100 St Paul's Churchyard
London
EC4M 8BU

By phone:
020 7520 3814

By textphone:
020 7520 3767

By fax:
0845 1308 117

By email:
cisas@cedr.com

Or go to www.cedr-assist.com/consumer/cisas/overview

If you've followed NOW's complaints procedure and you're not satisfied with the outcome, you can submit an online complaints form to Ofcom.

Complaints relating to premium rate services

Ofcom is the UK regulator for content, goods and services charged to a phone bill. Premium rate services offer some form of content that's charged to your phone bill or pre-pay phone account, for example, directory services, entertainment or ringtones. Many services are advertised on 09 dialling codes. Directory enquiry services are advertised on six-digit numbers, beginning 118.

If your complaint relates to the provision, content or promotion of premium rate services, you may contact Ofcom to log a complaint. You can make your complaint:

By post:
PO BOX 1285
Warrington
WA1 9GL

By phone:
Call Ofcom's helpline on 0300 123 3333 or 020 7981 3040 between 9.00am and 5pm, Monday to Friday.

If you want to speak to Ofcom in Welsh, call 0300 123 2023.

Online:
Complete a Premium Rate Services complaints form.

By post:
Advertising Standards Authority
Mid City Place,
71 High Holborn,
London
WC1V 6QT

By phone: 020 7492 2222

For more information, visit the ASA website.