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Broadband & calls

What is NOW Broadband Basics?

NOW Broadband Basics is NOW&#39;s social tariff, designed for NOW Broadband Members who are in need of financial assistance and want to stay connected. Like our other NOW Broadband packages, it&#39;s now only available to existing members. To be eligible for our Basics package, you must be receiving one of the benefits below: 
<ul><li>Universal Credit (UC)</li><li>Pension Credit (PC)</li><li>Income-based Employment Support Allowance (I-ESA)</li><li>Income-based Jobseeker’s Allowance (I-JSA)</li><li>Income Support (IS)</li></ul>
Keep in mind: By claiming the Basics package, you need to be able to provide proof when asked that the NOW Broadband account holder and bill payer is receiving one of these benefits.
 
<h2>What’s included in the NOW Broadband Basics package?</h2>
<h3>• NOW Broadband</h3>
You get NOW Fab Fibre Membership for £20 a month, with an average download speed of 36Mbps.
<h3>• NOW Calls</h3>
You get our Pay as you Use calls plan included at no extra cost. So you only pay for the calls you make, with no monthly charge. Good to know: We&#39;ll give you an ongoing monthly contract when you join NOW Basics. So you&#39;ll just need to let us know 31 days in advance if you want to cancel, and you won&#39;t need to pay any early termination charges.
 
<h2>How do I join?</h2>
If you&#39;re a NOW Broadband Member currently receiving one of the benefits listed above and you&#39;d like to switch to our Basics package, head to <a href="https://www.nowtv.com/gb/help/get-in-touch/" target="_self" title="get in touch">get in touch</a> and sign in, then give us a call on the number shown. If you&#39;re not an existing NOW Broadband Member, you won&#39;t be able to join. However, NOW Powered by Sky&#39;s Basics tariff is open to new customers. To find out more, give Sky a call on 0333 7595197.
 
<h2>FAQs</h2>
<details class="mce-accordion">
<summary>Am I eligible for NOW Broadband Basics?</summary>
If you&#39;re currently receiving one of the benefits below, you might be eligible for NOW Broadband Basics. 
<ul><li>Universal Credit (UC)</li><li>Pension Credit (PC)</li><li>Income-based Employment Support Allowance (I-ESA)</li><li>Income-based Jobseeker’s Allowance (I-JSA)</li><li>Income Support (IS)</li></ul>
The NOW account holder must be the person receiving the benefit, and named on the monthly statement. 
</details>
<details class="mce-accordion">
<summary>Can I join Broadband Basics if I&#39;m a NOW Brilliant Broadband member or if I can&#39;t get Fab Fibre in my area?</summary>
If you’re a NOW Brilliant Broadband Member and you’re eligible for our Basics package, you can join Basics and upgrade to Fab Fibre membership, if it’s available at your address. If Fab Fibre isn’t available in your area, you can keep NOW Brilliant Broadband with our Pay as you Use calls plan. Brilliant Broadband is available for £18 a month if you&#39;re eligible for NOW Broadband Basics. 
</details>
<details class="mce-accordion">
<summary>Can I choose a different NOW Calls plan?</summary>
Absolutely. You can upgrade to any of the other NOW Calls plans at the normal advertised price. 
</details>
<details class="mce-accordion">
<summary>What if I&#39;m not receiving any of the eligible benefits?</summary>
Unfortunately, the named NOW account holder must be in receipt of one of the benefits listed above in order to be eligible to join NOW Broadband Basics. 
</details>
<details class="mce-accordion">
<summary>Can I upgrade to NOW Super Fibre?</summary>
No, NOW Super Fibre isn&#39;t available with our Basics package. 
</details>

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.