Signal flag set by Optimizely to indicate A/B test decision has been made

Used for A/B testing of AI chatbots, NLP or ADA

Enable A/B testing of the Ada chatbot against Salesforce

Prioritises the support option on article and search pages based on whether the customer has used AI search

Disables the input field on Salesforce Live Agent Chat

Enables AdaBot for signed out users on the get in touch page

Enables redirecting to language specific URLs when mismatch between URL and current language

Enables work done for Telemundo dual language on NBCU

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to show second phase of the new get in touch journey

Enables Help DACH DE environment: for search, gql, and account finder

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Toggle to show homepage accordion open by default

Enables full language code in html lang attribute

Enable the /help/client routes for help pages

Enable loading Google reCAPTCHA tokens on forms

Enables language filter on Elasticsearch queries

Skips the client-side minimum word check on GenAI search; the search service validates query length

Toggle to segment customers on get in touch page

Shows MIAW widget for EU on the get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

NOW - Account finder

NOW - Email us

NOW - Get in touch

NOW - Search Results

NOW - Troubleshooting

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

NOW Broadband & Calls

Check my line

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Technical checks

0333 759 4818

NOW Broadband Members can call us 8am–8pm, 7 days a week.

Call us

Sign in for contact details

Available for NOW Broadband Members 8am-8pm, 7 days a week. Sign in to continue.

My broadband or calls aren't working as expected

The legal bit

Work for Us

Privacy & Cookies

Privacy Options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Manage Profiles

My Account

Sign Out

Facebook

Instagram

YouTube

LinkedIn

ChatbotGOLD

PromoBanner

As we gradually roll out download capability across the Entertainment & HBO Max Membership over the coming weeks, some HBO Max shows and movies are temporarily unavailable to download. They're still available to stream on demand. We're sorry for any inconvenience.

Downloads are temporarily unavailable for some HBO Max titles

Notification

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

Our contact centres are extremely busy today. We’re sorry if wait times for live chat are longer than usual. Thanks for your patience.

Search results

Extended wait times for live chat

My broadband or calls aren't working as expected

Still need help?

Hi,, how can we help today?

Extended wait times for live chat

My broadband or calls aren't working as expected

Still need help?