Used for A/B testing of AI chatbots, NLP or ADA

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Broadband & calls

Early cancellation fees for broadband

<h2>What are early termination charges?</h2>
If you chose a contract when you joined NOW Broadband, your minimum term will be 12 months. If you cancel your NOW Broadband Membership before the end of the 12-month period, you might have to pay an early termination charge. We&#39;ll contact you to let you know if a charge is due, and how much it is. If you chose the ‘no contract’ option and paid a one-off fee when you signed up, you won’t have to pay an early termination charge.
 
<h2>When do I have to pay an early termination charge?</h2>
An early termination charge only applies if you cancel your NOW Broadband Membership before your 12-month commitment has finished, for reasons other than those permitted under your contract (please refer to your contract for more details). If you end your membership after the 12-month period has elapsed, no early termination charge will be applied.
 
<h2>What will I be charged?</h2>
The amount you&#39;re charged depends on: 
<ul><li>how much of your 12-month period is left to run</li><li>how much of the 12-month period you’ve already been billed for</li><li>your broadband membership plan.</li></ul>
 We calculate your early termination charge based on the number of days remaining of the minimum period when your membership has ended. We also take into account the period you&#39;ve already been billed for. This means the amount you’re charged may not be an exact multiple of the monthly charges listed in the table. If you have any subscription offers, your early termination charge will be calculated based on your discount price. The table below shows how much you’re charged for each month remaining based on the products that you take from us. 
<table border="1" style="width: 100.009%;"><caption>Early termination charges by membership plan</caption><tbody><tr><th colspan="1" rowspan="1" style="width: 33.3298%;">Membership plan</th><th colspan="2" rowspan="1" style="width: 66.6596%;">Monthly early termination charge</th></tr><tr><td colspan="1" rowspan="1" style="width: 33.3298%;"></td><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">If your contract ends on or before 03/07/2025</td><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">If your contract ends on or after 04/07/2025</td></tr><tr><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">Super Fibre</td><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">£20.23</td><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">£23.21</td></tr><tr><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">Fab Fibre</td><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">£18.64</td><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">£21.61</td></tr><tr><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">Brilliant Broadband</td><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">£18.82</td><td colspan="1" rowspan="1" style="text-align: center;width: 33.3298%;">£21.80</td></tr></tbody></table>
 The final early termination charge is rounded up to the nearest 25p.
 
<h2>How are early termination charges calculated?</h2>
We take the monthly charge for your membership plan, then deduct: 
<ul><li>The business costs we save because we&#39;re no longer providing you with your service, and</li><li>A discount for accelerated receipt – a discount reflecting the fact that we receive one lump sum payment, rather than a staggered payment made over the length of your subscription period.</li></ul>
 The monthly charge minus these deductions gives a monthly early termination charge (ETC) rate, shown in the table above. Got a discount on your monthly subscription? We&#39;ll deduct this from the ETC rate, then multiply your revised figure by the remaining days and months of your minimum term to work out your final early termination charge. Keep in mind: The examples below reflect ETC costs from 4 July 2025. 
<details class="mce-accordion">
<summary>Example 1: Brilliant Broadband</summary>
You have Brilliant Broadband Membership for £34.50 a month, with three months remaining on your contract, and no applicable discount. We&#39;ll deduct business costs and accelerated receipt discount, leaving £21.80. We&#39;ll multiply this by three (your remaining months) and round up to the nearest 25p, totalling £65.50. So your total payable ETC is: £65.50. 
</details>
<details class="mce-accordion">
<summary>Example 2: Super Fibre</summary>
You have Super Fibre Membership for £44.50 a month, with two months remaining on your contract and a £5 discount on Fibre broadband. We&#39;ll deduct business costs and accelerated receipt discount, leaving £23.21. We’ll then deduct the £5 discount, giving a £18.21 monthly ETC rate, then multiply this by two (your remaining months) and round up to the nearest 25p, totalling £36.50. So your total payable ETC is: £36.50. 
</details>

The legal bit

Accessibility

Privacy & Cookies

How to Contact Us

Privacy options

Terms & Conditions

Help

Get Started

Sign In

Watch Now

Manage Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

PromoBanner

The Ashes Test matches are shown on TNT Sports, which is available with a Sports Extra Membership in the Republic of Ireland. You won't be able to watch The Ashes with a Sports Day or Month Membership.

Watching The Ashes with NOW

Notification

F1 races and qualifying sessions are shown on Sky Sports F1, which is available with a Day or Month Membership. You won't be able to watch F1 with a Sports Extra or Mobile Membership.

Early cancellation fees for broadband

Help Centre