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Reset your NOW Box or Smart Stick

<p>You can fix many issues by performing a hard or factory reset of your NOW Box or Smart Stick. This will return the device to its default factory settings.<br><br>We also recommend you do this for security reasons if you&#39;ve used your Box or Smart Stick and you then want to pass it on to a friend, or sell it.<br><br>You can do a hard reset in your device settings, or using the button or hole on your device.<br><br><strong><span class="label label-green">Keep in mind:</span></strong> You&#39;ll need to set up your device again after doing a factory reset.<br><br></p>
<h2>Reset your device via the Settings menu</h2>
<p>To carry out a factory reset on your Box or Smart Stick: </p>
<h3>Step 1: </h3>
<p>Using your NOW remote, go to <strong>Settings</strong>, then select <strong>System</strong>. </p>
<h3>Step 2: </h3>
<p>Select <strong>Advanced system settings</strong>, and then <strong>Factory reset</strong>. </p>
<h3>Step 3: </h3>
<p>Enter the 4-digit code shown using the onscreen keypad.<br><br></p>
<h2 align="center" style="text-align: left;">Or do a physical reset</h2>
<h3 align="center" style="text-align: left;">I've got a NOW Smart Stick</h3>
<p>You&#39;ll find the reset button on the side of your Smart Stick. </p>
<ul><li>If you just want to restart your device, press the button once. </li><li>For a factory reset, hold the button down for about 6 seconds. <br><br></li></ul>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/e80bdf02-2c20-11f0-b512-e73cb108b840/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=06eddfbb-631b-5385-8925-fe44aa4414cb" alt="Illustration showing location of reset button on NOW Smart Stick" height="500" width="500"></img></p>
<p align="center">  </p>
<div>
<h3>I&#39;ve got a black NOW Box</h3>
<p>Press a pin in the RESET hole and hold down for 30 seconds.</p>
<p align="center"><br><img src="https://pixel.disco.nowtv.com/pcms/e80e5ff2-2c20-11f0-b043-476cbd059f51/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=d9643d9c-c785-52ff-8012-15a8fb5b5c5c" alt="Illustration showing location of reset hole on NOW Box" height="500" width="500"></img>   </p>
</div>

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Reset your NOW Box or Smart Stick

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