Managing your devices

When will my payment be taken?

Cancel my NOW membership

Viewing your payments

Change your payment method or billing address

Contact our partners

Change your Payment PIN

Find out if you're eligible for a refund

I've cancelled my NOW Membership but I'm still being charged

Unexpected charges

What payment methods can I use?

Tips to help you keep your account secure

I've forgotten my profile or Payment PIN

Let us know an account holder has died

How do I use My Account?

Unsubscribing from NOW emails

Why wasn't my payment authorised?

How to find your NOW account

Change or update my personal details

I cancelled my membership, but want to restart it

Change your email address

I can’t log in

Change or reset password

About VAT and VAT invoices

I started signing up, but didn't finish

GDPR and NOW

Support for Vodafone customers

Upgrades and refunds

The legal bit

Accessibility

Privacy & Cookies

How to Contact Us

Privacy options

Terms & Conditions

Help

Get Started

Sign In

Watch Now

Manage Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for NOW so we can look up your account.

Find your account

On your card statement, after "NOW", you’ll see a 5-character billing descriptor next to the item you have been charged for. For example: "NOW 3BY4F".

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn’t find a match

Still can’t find it? Try our account finder

We’re sorry, your feedback could not be submitted. Please hit ‘Resend feedback’ to try again.

Oh no! Something went wrong.

We're sorry, your feedback could not be submitted. Please hit 'Resend feedback' to try again.

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Peacock Community

Get in touch

Help Centre

Help Home

Peacock.com

Send us a message

Survey

Send us a message at any time. We'll get back to you as soon as we can.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Peacock services and platforms. By using this website or closing this message you agree to 

Email Us

Oops! Something went wrong.

You can cancel, buy and restart Peacock Passes in your Account.

Sign in to your Peacock account to cancel or pause your Peacock Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am–11pm.

Want to talk about broadband? Get in touch between 8am–8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Peacock account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Peacock customers. Available 24‑7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Peacock.

Log in to subscribe to email updates about this incident

Sorry, something went wrong.

Unfortunately, there are still problems with the service at the moment. Click here to learn more.

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.

Contact our Accessibility team

Chat to an advisor

Live Chat

Can't find what you're looking for?

Here are some tips for you:

Sorry, no results for “%{searchParameter}”

No Results

Search results

Please give us as much info as possible to help us deal with your complaint:

Please give us as much information about your issue as possible:

Service Type

We will get back to you as soon as possible

1000+ answers to common issues from other Peacock customers. Available 24-7.

Haven't found what you're looking for? Contact us for more help.

Signing in will help us to help you more efficiently.

Help Centre

Account & billing

Manage your membership

Billing queries

Manage your payments

Account details & settings

Data & privacy

Using My Account

Login issues