Additional conditions for NOW TV on EE TV (the “conditions”)
These conditions only apply if you:
a) previously purchased a NOW Membership or Viewing Add-on as part of BT TV directly from BT: or
b) purchase a new NOW Membership or Viewing Add-on as part of EE TV directly from BT or EE.
BT’s or EE’s terms and conditions will also apply to some aspects of your use of the Services where you purchased or are billed for them by either BT or EE. You can find BT’s terms at www.bt.com/legalstuff (the “BT Agreement”) and EE’s terms at www.ee.co.uk/help/terms-and-conditions(the “EE Agreement”), collectively (the BT or EE Agreement). You should take some time to read all relevant terms and conditions.
1. USING NOW ON EE TV
Accessing the Content and Services
1.1 You will be able to view Content from any NOW TV Membership you have purchased – regardless of who you purchased that Content from – by logging into the NOW TV app on EE TV and using the NOW TV account details you used to purchase that particular NOW TV Membership.
1.2 Live streaming channels that form part of any NOW TV Membership or Viewing Add-on you are billed for by BT may be available to access via the electronic programme guide on the EE TV platform. On-demand content must be viewed through the NOW TV app.
What network connection do I need to watch NOW on EE TV?
1.3 To stream NOW on EE TV via broadband in SD, we recommend a minimum 2.5Mbps connection. If you have NOW Boost, we recommend you’ll need a minimum 12Mbps connection to stream selected content in 1080p HD.
Are PIN controls provided to protect and help manage my account?
1.4 If you watch Content via your BT or EE set top box or the NOW TV app on EE TV, your normal EE parental pins will apply.
2. HOW YOU WILL PAY FOR NOW
2.1. If you take EE TV with EE Home Broadband, your EE TV service will be billed by EE. If you previously took BT TV with BT Broadband and continue to take EE TV with BT Broadband, your EE TV service will be billed by BT. As an EE TV customer, you can purchase any NOW Membership or Viewing Add-onthrough any of the methods that EE TV may make available to you. When you do this:
a) if you are an existing NOW TV customer at the time you purchase a NOW Membership or Viewing Add-on through EE TV, you must provide details of your existing NOW TV account and all existing Memberships or Viewing Add-ons you have purchased directly from NOW, as well as any future purchases you make directly from NOW, will then be billed by either EE or BT;
b) if you do not already have a NOW TV account when you purchase a NOW Membership or Viewing Add-on through EE TV, you must create one. You will then be billed by either EE or BT for all existing or further Memberships and Viewing Add-ons you purchase – whether via the EE TV platform or directly from NOW;
c) In all cases, any Memberships or Viewing Add-ons that you purchase through third parties (for example Apple or Amazon) will be billed separately by the company you purchased them from.
2.2. All fees payable by you for use of the Service are payable to either BT or EE in accordance with your BT or EE Agreement.
3. WHO DO I CONTACT IF SOMETHING GOES WRONG?
3.1 If you are having problems with NOW TV on EE TV, you should contact EE TV . If you are having problems with NOW TV on any other device you should contact NOW.
4. ENDING YOUR NOW MEMBERSHIP
4.1 To cancel any NOW TV Membership or Viewing Add-on billed by BT or EE, you must follow the steps set out in the relevant BT or EE Agreement.
5. NOW'S RIGHT TO CANCEL OUR AGREEMENT
5.1. The Service is made available via EE TV under an agreement between us and BT. If our agreement with BT ends and the Service can no longer be provided to you via EE TV, we or BT will give you written notice of this and tell you the date that your Service will end.