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Broadband & calls

Broadband setup checklist

Setting up your broadband after moving home? You can check the date your broadband will start working in <a href="https://www.nowtv.com/gb/account/track-my-order" title="Orders &amp; appointments" target="_blank">Orders &amp; appointments</a>. It could be any time up till midnight on this date. 
<details class="mce-accordion">
<summary>Step 1: Check your setup</summary>
To make sure you get the fastest possible broadband speeds, try connecting your Hub to your master phone socket through a microfilter. You should also connect a microfilter to each phone socket you use in your home. More info: <a href="https://www.nowtv.com/gb/help/article/how-do-i-set-up-my-now-broadband-hub" target="_self">How to set up your Hub</a>
<h3>Got a pre-filtered phone socket?</h3>
You don&#39;t need microfilters if you have a pre-filtered phone socket (one with two different ports). 
<img src="https://pixel.disco.nowtv.com/pcms/fc889180-2f56-11f0-b7ec-e3e60d09d6da/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=62d887d0-904b-5af7-909a-d8067f089d39" alt="Illustration of pre-filtered phone socket" height="250" width="250"></img>    
<h3> Don’t have enough phone sockets?</h3>
Got lots of devices around the house connected to phone sockets? You might need splitters to let you connect more than one device to a single socket. Each splitter needs to be connected to the phone socket via a microfilter. Make sure you connect the splitter to the microfilter socket marked Phone. More info: <a href="https://www.nowtv.com/gb/help/article/how-do-i-set-up-my-microfilters" target="_self">How do I set up my microfilters?</a> 
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<summary>Step 2: Is your Hub switched on correctly?</summary>
The power light will turn white. If not, check your Hub is plugged in properly at the mains.
<h3 style="text-align: center;">NOW Broadband Hub</h3>
<img src="https://pixel.disco.nowtv.com/pcms/37dee7b8-cb82-11ef-bb50-a3c294f7fbe0/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=2fcff7f6-3720-556b-8f66-505957211c7d" alt="Illustration of NOW Broadband Hub showing power light" width="350"></img>
 
<h3 style="text-align: center;">NOW Broadband Hub Two</h3>
<img src="https://pixel.disco.nowtv.com/pcms/4814788c-cb82-11ef-bbe7-8797ccc8a80a/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=18388124-6b97-53ac-84a2-8a0356bcd844" alt="Illustration of NOW Broadband Hub Two showing power light " width="350"></img>
 
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<details class="mce-accordion">
<summary>Step 3: Wait 20 minutes after switching on your Hub</summary>
When you first install your Hub, it&#39;ll download software to get it up and running. Your internet connection might be slow or intermittent while this is happening. Leave 20 minutes for this process to finish before carrying on. 
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<details class="mce-accordion">
<summary>Step 4: Is your Wi-Fi turned on?</summary>
To connect using Wi-Fi, make sure your computer or device’s Wi-Fi setting is switched on. The Wi-Fi symbol can be found in the notification area or task bar at the bottom of your screen. Also, check that you can see your network in the list of available networks. Unless you&#39;ve changed it, your Wi-Fi network name will be &#39;NOWTV&#39; followed by five numbers and letters. For example: NOWTV A2345. 
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<summary>Step 5: Check you&#39;ve entered your Wi-Fi password correctly</summary>
To connect using Wi-Fi, make sure you enter your Wi-Fi password (also called the security key) correctly. You can find your Wi-Fi password on the back or bottom of your Hub and also on the Connect card in your Hub pack. Keep in mind: Your password is always in capital letters. It doesn’t contain any numbers. You might be asked for your Wi-Fi PIN instead of the password – this is also printed on the back or bottom of your Hub and on your Connect Card. 
</details>
<details class="mce-accordion">
<summary>Step 6: Keep your Hub switched on</summary>
It’s important to keep your Hub permanently switched on. This&#39;ll ensure your broadband speed and connection are stable and more reliable. 
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<details class="mce-accordion">
<summary>Step 7: Position your Hub for a strong signal</summary>
To avoid an intermittent or slow Wi-Fi connection, make sure other signals or obstacles aren’t interfering with the signal from your Hub.
<h3>Tips for a strong and reliable Wi-Fi connection:</h3>
<ul><li>Keep your Hub in or near the room where you&#39;re most likely to use your computer or other Wi-Fi devices.</li><li>Avoid placing your Hub in the corner of the room or on the floor.</li><li>Keep your Hub away from electrical devices such as microwaves, cordless phones and baby monitors, as these can slow down your Wi-Fi.</li><li>Update the wireless drivers on the computer or device that you’re trying to connect. </li></ul>
Your Wi-Fi signal should be able to pass through most obstacles in your home. However, floors, walls and other materials such as brick, stone, concrete and metal can slow down your connection. Some reflective objects can also deflect your Wi-Fi signal. These include mirrors and Christmas decorations. 
</details>
<h2> Can&#39;t get online?</h2>
For network updates and troubleshooting tips, <a href="https://www.nowtv.com/check-service-status/" title="check your service status" target="_blank">check your service status</a>.

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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