Hi,, how can we help today?
Changes to your NOW Broadband Membership
At NOW, we're all about bringing you great value and helping you stay connected to what you love. We aim to make your experience simple and reliable, with the right support whenever you need it.
We wanted to let you know that the prices of our broadband plans increased by £3 per month. You'll see the price change reflected in your bills from 3 July 2026.
You don’t need to do anything – your NOW Broadband will continue as usual. We hope you'll continue to enjoy our services, but if you're not happy with these changes, you can cancel your NOW Broadband Membership. If you’re within your minimum contract period, give us a call on 0330 041 2498 within 31 days of receiving the price increase notification to avoid early termination charges. You can check the details of your membership by heading to My Account.
Good to know: All NOW Broadband Members should have received an email about the price rise. In case you were concerned because it was sent from Sky, rather than NOW, don’t worry – the email is genuine (NOW is part of the Sky family).
FAQs
I'm on an offer or minimum-term plan. Will I be affected by the price rise?
If you're on an offer, you'll continue to enjoy a discounted price until your offer end date, but your payments will increase by £3.00 a month.
I'm on a social tariff (NOW Broadband Basics). Will my monthly bill be increasing?
No. If you have NOW Broadband Basics you'll continue to pay the same price.
I'm not sure exactly what I'm paying for NOW Broadband. How can I check?
Head to My Account to check the price and terms of your membership.
Where can I compare NOW Broadband options and prices?
If you have a question about our broadband plans and prices, give us a call on 0330 041 2498.
I'm not happy with the change. Can I cancel my membership?
We hope you'll continue to enjoy our broadband service, but if you wish to cancel, you can do so penalty-free within 31 days of receiving the price increase notification. Just give us a call on 0330 041 2498.
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