Signal flag set by Optimizely to indicate A/B test decision has been made

Used for A/B testing of AI chatbots, NLP or ADA

Enable A/B testing of the Ada chatbot against Salesforce

Disables the input field on Salesforce Live Agent Chat

Enables AdaBot for signed out users on the get in touch page

Use the GraphQL createCase mutation instead of the direct CRM createCase call

Enables redirecting to language specific URLs when mismatch between URL and current language

Enables work done for Telemundo dual language on NBCU

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to show second phase of the new get in touch journey

Enables Help DACH DE environment: for search, gql, and account finder

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Toggle to show homepage accordion open by default

Enables full language code in html lang attribute

Renders Magneto promo banners and notifications in the initial server HTML

Enable the /help/client routes for help pages

Enable loading Google reCAPTCHA tokens on forms

Enables language filter on Elasticsearch queries

Skips the client-side minimum word check on GenAI search; the search service validates query length

Toggle to segment customers on get in touch page

Shows MIAW widget for EU on the get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

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SALESFORCE

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https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

<p>If you pay for your NOW Membership through BT TV, any account or cancellation queries will need to go through them.</p>
<p> </p>
<h2>Manage your account on BT TV</h2>
<p>There are some things, like updating your payment details, that you can do quickly and easily online in your account. <a href="https://www.bt.com/help/tv/learn-about-tv/channels-and-packages/now-tv-on-bt-tv/managing-your-now-tv-account" target="_blank" title="manage your NOW account on BT TV" rel="noopener noreferrer">Learn more about managing your NOW account on BT TV</a></p>
<p> </p>
<h2>Need to make a complaint?</h2>
<p>Find out how to <a href="https://www.bt.com/help/contact-bt/complaints" target="_blank" title="contact BT TV with a complaint" rel="noopener noreferrer">contact BT TV with a complaint</a>.</p>
<p> </p>
<p style="text-align: right;"><em>Last updated by a NOW content editor on 15/10/2026</em></p>

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