Signal flag set by Optimizely to indicate A/B test decision has been made

Used for A/B testing of AI chatbots, NLP or ADA

Enable A/B testing of the Ada chatbot against Salesforce

Disables the input field on Salesforce Live Agent Chat

Enables AdaBot for signed out users on the get in touch page

Enables redirecting to language specific URLs when mismatch between URL and current language

Enables work done for Telemundo dual language on NBCU

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to show first phase of the new get in touch journey

Toggle to show second phase of the new get in touch journey

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Toggle to show homepage accordion open by default

Enables full language code in html lang attribute

Enable the /help/client routes for help pages

Enable loading Google reCAPTCHA tokens on forms

Enables language filter on Elasticsearch queries

Toggle to segment customers on get in touch page

Shows MIAW widget for EU on the get in touch page

Toggle to hide sign in widget in get-in-touch

Enables Tailwind CSS for the toolkit migration

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

NOW - Account finder

NOW - Email us

NOW - Get in touch

NOW - Search Results

NOW - Troubleshooting

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

<p>If you pay for your NOW Membership through EE TV, any account or cancellation queries will need to go through them.</p>
<p> </p>
<h2>Manage your account on EE TV</h2>
<p>There are some things, like updating your payment details, that you can do quickly and easily online in your account. <a href="https://www.bt.com/help/tv/learn-about-tv/channels-and-packages/now-tv-on-bt-tv/managing-your-now-tv-account" target="_blank" title="manage your NOW account on EE TV">Learn more about managing your NOW account on EE TV</a></p>
<p> </p>
<h2>Need to make a complaint?</h2>
<p>Find out how to <a href="https://ee.co.uk/contact-ee/complaint" target="_blank" title="contact EE TV with a complaint">contact EE TV with a complaint</a>.</p>

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As we gradually roll out download capability across the Entertainment & HBO Max Membership over the coming weeks, some HBO Max shows and movies are temporarily unavailable to download. They're still available to stream on demand. We're sorry for any inconvenience.

Downloads are temporarily unavailable for some HBO Max titles

Notification

UHD playout with Dolby Atmos is unavailable on Samsung 2025 TV models running on Tizen 9, even with Ultra Boost. A fix is expected by the end of July 2026. Please refer to the supported devices info under 'Smart TVs' below for details of affected model numbers.

UHD is currently unavailable on Samsung 2025 models (Tizen 9)

From 3 August, the NOW app won't be available on the NOW Smart Box, Roku streaming stick 3500X or Roku box models 2700X, 2710X and 2720X, so you'll no longer be able to watch NOW on these devices.

Support is ending for NOW Smart Box, Roku streaming stick 3500X & Roku box 2700X, 2710X & 2720X

Please note that from 3 August, the NOW app won't be available on the NOW Smart Box, so you'll no longer be able to watch NOW on this device.

Support for the NOW Smart Box is ending soon

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We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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