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Get NOW through EE TV

If you get NOW through your EE TV package, EE TV manages your billing, package changes and cancellations. You can still manage some account settings, such as your NOW email address, devices and PINs, via My Account. You'll need to contact EE TV directly for package or billing queries.

 

Applies to:

  • New members interested in joining NOW via EE TV.
  • Members with a NOW Membership included in an EE TV package.
  • Existing NOW members who have transferred their membership to EE TV.
  • Members with bolt-on memberships through EE TV.

 

Find out everything you need to know from signing up to managing your account with EE TV below:

 

 

How do I sign up through EE TV?

You can sign up for a TV package that includes NOW Membership online or through your EE TV guide. Follow the steps below to create a new NOW account or transfer your existing membership to EE TV.

 

Sign up online:

  1. Go to the EE TV website and pick one of the flexible TV packages which include a NOW Membership.
  2. Add any extra NOW Membership options (optional) and head to checkout.
  3. Enter the email address you want to use for your NOW account.
  4. Review your order and confirm your purchase.
  5. Start watching on your EE TV box and loads of other supported devices.

 

Sign up through your EE TV guide:

  1. Find a NOW channel on your EE TV guide and press OK.
  2. Choose the TV package you'd like and select Continue with this package.
  3. Enter your Payment PIN.
  4. Confirm the email address you want to use for your NOW account.
  5. Review your order and follow the on-screen steps to complete your purchase.
  6. Select Activate new channels and start watching.

 

Already have a NOW account?

When you sign up via EE TV, you'll be asked to enter the email address linked to your existing NOW account. EE TV will then send you a One Time Passcode to that email address to validate that you're the account owner.

 

Alternatively, if you can't remember which email address you used, try our Account finder.

 

Memberships and billing

Add a membership

If you'd like to add an extra NOW Membership that isn't included in your EE TV package, you can add it as a bolt-on in My Account.

 

  1. Head to Membership & Payment
  2. Select Add membership (or start a free trial, if available) next to the membership you want
  3. The cost will be added to your monthly EE TV bill.

 

Good to know: You can also add bolt-on membership options by following the steps here.

 

Cancel a membership

  • Included in your EE TV package: Contact EE TV for information about package changes or cancellation.
  • Added as a bolt-on: You can cancel through your EE TV account or by contacting EE TV.

 

Update payment details

You can make changes to your direct debit details in your EE TV account.

 

View your bills and payments

To view your bills online:

 

  1. Log in to your EE TV account with your EE TV ID.
  2. Go to Billing & Usage.

 

Got a question about your bill? You'll need to contact EE TV directly about any issues with your payments.

 

Manage your NOW account

If you get NOW through EE TV, you can still manage some settings in My Account, including your NOW email address, devices and PINs. Details relating to your EE TV package are managed by EE TV. 

 

Update your account details

As EE TV hold your account details, you’ll need to get in touch with them if you want to change your title or the name on your account.

 

Good to know: If you want to change your NOW email address, you can do that in My Account.

 

Manage your NOW PINs and parental controls

You can set up a NOW Payment PIN and a profile PIN with parental controls to make your account more secure. 

 

 

Good to know: If you’re only watching on your EE TV box, you don’t need a NOW profile PIN – just use your EE TV PIN (see below). 

 

Manage your EE TV PIN

Your EE TV pin is separate from your NOW PINs. You can change it through your EE TV Box. Head to the EE website to find out how to change your EE PIN.

 

 

Watching NOW on your devices

How many devices can I watch on?

EE TV customers can watch NOW on:

 

  • 2 devices at the same time if one of those devices is an EE TV Box and you start streaming in the correct order (see steps below).
  • 3 devices at the same time if you have Boost or Ultra Boost.

 

Using your EE TV box

To watch on 2 devices at once:

 

  1. Start watching in the NOW app on a supported device.
  2. Then start watching NOW on your EE TV Box as well.

 

You can watch:

 

  • Live on your EE TV Box.
  • Live or On Demand via the NOW app.

 

Good to know: If you're watching on two EE TV Boxes, you can start streaming in any order.

 

New to EE TV?

If you've recently joined EE TV, you can start watching NOW straight away on any supported device while you wait for your EE TV Box to arrive.

 

To view your devices, go to the Devices section of My Account.

 

Problems with your EE TV Box?

Getting an IPC error code when you try to watch NOW on your EE TV Box? To find out what your error code means and how to fix it, head over to the EE website.

 

Contact EE TV

Need more help? Find out how to contact EE TV.

 

Last updated by a NOW content editor on 05/10/2026

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