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YouView error codes and how to fix them

<p>Got an error message when using the NOW app on YouView? Check the table below for instructions on how to fix it.<br><br></p>
<table border="1" style="width: 100%;height: 484.094px;"><caption>Troubleshooting for YouView error messages</caption><tbody><tr style="height: 34.5781px;"><th colspan="1" rowspan="1" style="width: 32.5762%;">Error code</th><th colspan="1" rowspan="1" style="width: 32.5762%;">Error message/What it means</th><th colspan="1" rowspan="1" style="width: 32.5771%;">How can I fix it?</th></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">1004</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Oops! Something went wrong here. Please come back later.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">Allow a few minutes before signing in to your account again.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">1011</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Oops! Your NOW account isn&#39;t set up correctly. Please check your account details on nowtv.com.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">Check that you are using the correct account details for NOW and your account is fully activated.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">2001</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Oops! Something&#39;s gone wrong</td><td colspan="1" rowspan="1" style="width: 32.5771%;">Please restart the app. If the problem persists, contact us by selecting the Get in touch link on this page.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">2002</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Oops! Something went wrong here. We&#39;re working on it. Please come back later.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">This is an internal server error. Please allow some time before trying again. If the problem persists, contact us by selecting the Get in touch link on this page.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">2004</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Your session is invalid or has been terminated, please sign in.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">Allow a few minutes before signing in to your account again.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">2005</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Your sign-in details are incorrect. Please try again.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">Try signing in removing the @xxxx from your email address. For example, if your email address is joebloggs@email.com then sign in using joebloggs.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">4003</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Oops! There&#39;s a problem with your NOW account. Please check your account before using the application on nowtv.com.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">This means you haven&#39;t completed the full registration process. <span style="font-size: 14px;"><a href="https://www.nowtv.com/gb/help/article/finish-signing-up" target="_self" title="finish signing up">Find out how to finish signing up</a>.</span></td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">6001</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Oops! Something went wrong here. We&#39;re working on it. Please come back later.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">This is a communication failure. Please allow some time before trying again. If the problem persists, contact us by selecting the Get in touch link on this page.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">10020</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Oops! Your NOW account isn&#39;t set up correctly. Please check your account details on nowtv.com.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">This means you haven&#39;t completed the full registration process. <span style="font-size: 14px;"><a href="https://www.nowtv.com/gb/help/article/finish-signing-up" target="_self" title="finish signing up">Find out how to finish signing up</a>.</span></td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">10021</td><td colspan="1" rowspan="1" style="width: 32.5762%;">You&#39;ve reached the maximum number of concurrent streams permitted per account.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">You can continue to watch by <span style="font-size: 14px;"><a href="https://www.nowtv.com/gb/help/article/managing-my-devices" target="_self" title="manage your devices">stopping play on one of your other devices</a>.</span></td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">10023</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Unable to connect to video stream. Please try again later or contact us.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">Please allow some time before trying again. If the problem persists, contact us by selecting the Get in touch link on this page.</td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">10024</td><td colspan="1" rowspan="1" style="width: 32.5762%;">Your membership has expired.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">To continue watching, please <span style="font-size: 14px;"><a href="https://www.nowtv.com/gb/help/article/cancelled-but-want-to-restart" target="_self" title="restart membership">renew your membership</a>.</span></td></tr><tr style="height: 34.5781px;"><td colspan="1" rowspan="1" style="width: 32.5762%;">yvm607</td><td colspan="1" rowspan="1" style="width: 32.5762%;">This is an HDCP error.</td><td colspan="1" rowspan="1" style="width: 32.5771%;">Check the HDMI connection between your TV and YouView box. Try another HDMI cable. Try another TV, as the current TV may not have HDCP available.</td></tr></tbody></table>
<div class="table-responsive-sm"> </div>
<h2><br>Video playout errors<br><br></h2>
<table border="1" style="width: 100%;"><caption>Troubleshooting for YouView video playout error codes</caption><tbody><tr><th colspan="1" rowspan="1" style="width: 32.5762%;">Error code</th><th colspan="1" rowspan="1" style="width: 32.5762%;">What it means</th><th colspan="1" rowspan="1" style="width: 32.5771%;">How can I fix it?</th></tr><tr><td colspan="1" rowspan="1" style="width: 32.5762%;">V2002</td><td colspan="1" rowspan="1" style="width: 32.5762%;"><span style="font-size: 14px;">Your ISP or Sky may be experiencing high traffic levels, probably due to peak time usage.</span></td><td colspan="1" rowspan="1" style="width: 32.5771%;"><span style="font-size: 14px;">Wait for your connection speed to improve. It may improve after 5 minutes, or when peak usage eases.</span></td></tr><tr><td colspan="1" rowspan="1" style="width: 32.5762%;">v2004</td><td colspan="1" rowspan="1" style="width: 32.5762%;"><span style="font-size: 14px;">Your ISP or Sky may be experiencing high traffic levels, probably due to peak time usage.</span></td><td colspan="1" rowspan="1" style="width: 32.5771%;"><span style="font-size: 14px;">Wait for your connection speed to improve. It may improve after 5 minutes, or when peak usage eases.</span></td></tr></tbody></table>
<div class="table-responsive-sm"> </div>

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