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I've forgotten my profile or Payment PIN

<p>Your<strong> profile PIN</strong> restricts others from accessing your profile on NOW. It also allows you to limit access to younger viewers.  And your<strong> Payment PIN</strong> helps you control who can make purchases using the payment details stored on your account.<br><br>Your PINs can only be managed by you, so our advisors won&#39;t be able to set or reset them for you – you&#39;ll need to do this yourself. Here&#39;s how: <br> </p>
<h2>Reset your profile PIN</h2>
<p>If you’ve forgotten your profile PIN, it’s easy to reset it in the NOW app.</p>
<h3>Step 1:</h3>
<p>Go to the Profiles page in the NOW app on your device or through a web browser.</p>
<h3>Step 2:</h3>
<p>Click on the pencil icon under the profile you’d like to edit.</p>
<h3>Step 3:</h3>
<p>Click on the<strong> Reset </strong>button next to the Profile PIN setting.</p>
<h3>Step 4:</h3>
<p>Enter your account password.</p>
<h3>Step 5: </h3>
<p>Enter and confirm your new PIN, then click <strong>Save PIN</strong>. <br><br></p>
<h2>Reset your Payment  PIN</h2>
<p>You&#39;ll need to head to My Account to reset your Payment  PIN. You won&#39;t be able to do it via the NOW app on your TV. </p>
<h3>Step 1:</h3>
<p>Go to the <a href="https://www.nowtv.com/gb/account/settings" target="_blank" title="Settings &amp; PINs">Settings</a> area of <b>My Account </b>(you might need to sign in).</p>
<h3>Step 2:</h3>
<p>Select <strong>Change </strong>next to the Payment  PIN.  </p>
<h3>Step 3:</h3>
<p>Select <b>Forgotten PIN?</b></p>
<h3>Step 4:</h3>
<p>Select <b>Send one-time passcode </b></p>
<h3>Step 5:</h3>
<p>Check your inbox for an email from us with a passcode (if you can&#39;t see it, it might have gone to your Junk or Spam folder). Copy the code, then head back to My Account and paste it in the box. </p>
<h3>Step 6:</h3>
<p>Enter your new Payment  PIN and select <b>Save</b>.<br><br></p>
<h2>Are you an EE TV customer?</h2>
<p><p>These settings are separate from your EE TV PIN, which you can change through your EE TV box. Head to the EE website to find out <a href="https://ee.co.uk/help/tv-sport/manage-use/pin-set-up-use" target="_blank">how to change your EE TV PIN</a>. </p><p><br></p><p>If you’re only watching on your EE TV box, you don’t need a NOW PIN – just use your EE TV PIN. If you want to watch on other devices, use your NOW profile PIN settings to control what younger viewers can watch on NOW.</p></p>

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