You need to let us know if…

• You’re switching to Virgin Media’s cable service or to full fibre broadband (also known as Fibre to the Premises, or FTTP), and don’t want to take your phone number with you. (Note: If you're switching to Sky or NOW Powered by Sky full fibre broadband, it's not possible to take your number with you anyway, so there's no need to contact us.)
• We’ve told you that you can leave your contract early without any charges. You can let us know either before or after you've placed an order with your new provider.

If either of these cases apply to you, get in touch by phone to cancel your broadband and calls.

You don’t need to speak to us if…

You’re switching your broadband and calls to any provider except Virgin Media cable service or to full fibre broadband.

In this case, you can simply place your order with your new provider without contacting us.

If you want to cancel your membership without switching to another provider, you’ll need let us know so we can cancel your services. Just get in touch by phone.

Send us an email

You can also send an email to customerservices@nowtv.com to let us know you'd like to cancel. We may need to call you back to verify your details, but don't worry, your notice period will begin the date we receive your request.

Keep in mind: We won't be able to cancel your membership unless we can verify your account information.

For information about cancelling during your cooling off period, please refer to your NOW Broadband and Calls Terms and Conditions.

No problem. It’s best to let us know as soon as you can if you’ve changed your mind before your broadband is up and running, so we can make sure your line doesn’t get switched over.

Just get in touch by phone before 3pm on the day before your broadband is due to go live or an engineer visit is scheduled to install your line.

If you're cancelling your membership without switching to another provider, or you're switching to a cable service like Virgin Media, you'll need to get in touch by phone so that we can ensure your details are correct before we begin work on your cancellation.

We’ll explain the cancellation process, and help you avoid any unnecessary gaps in your broadband service if you’re moving to another provider. Confirming your contact details also allows us to get in touch easily if any issues come up. For example, you may need to pay early termination charges if you’re leaving before the end of your agreed minimum term.

Want to cancel within 31 days of your line becoming active? You can send us a message to let us know, instead of calling.

Keep in mind: It's important you don't cancel your payment arrangement with us, as further payments or refunds may still be due.

If you’re within your cancellation period and you’ve changed your mind about leaving us, get in touch and let us know. We’ll update your account, so you can continue your membership.

To keep your membership, get in touch by phone.

You can cancel or change your TV membership any time. Just go to Membership (you'll need to be signed in), and select Cancel next to the membership type you don't want any more.

Related article: How do I cancel my membership?