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Broadband & calls

Connecting an Apple device to your Wi-Fi network

<p>It’s quick and easy to connect your iPhone, iPod Touch or iPad to your Wi-Fi network. Before you start, switch on your Apple device and check that your hub is connected to the internet.</p>
<h2>Step 1:</h2>
<p>Switch on your Apple device and select the <b>Settings</b> icon.<br><br></p>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/17bb4e08-2f5b-11f0-b836-37a0741fea37/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=c09be9e3-a328-577c-85b1-73a92ded0ad1" alt="Settings icon" height="300" width="300"></img>  <br><br></p>
<h2>Step 2:</h2>
<p>Select <b>Wi-Fi</b> in the Settings menu.<br><br></p>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/17c7ce8a-2f5b-11f0-9f0b-c774eb725419/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=28973825-efbf-5732-8ecb-2dd93011c1bc" alt="Screenshot of settings menu" height="300" width="300"></img>  <br><br></p>
<h2>Step 3:</h2>
<p>Make sure Wi-Fi is turned <b>On</b>.</p>
<p> </p>
<h2>Step 4:</h2>
<p>Select the name of your Wi-Fi network from the list.<br><br>Your network name is on the back or bottom of your NOW Hub and on the <b>Connect card</b> that came with your Hub. Unless you&#39;ve changed it, it will be something like &#39;NOWTV&#39; followed by 5 numbers and letters. For example: <strong>NOWTV A2345</strong>.<br><br></p>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/17b7b950-2f5b-11f0-bd4c-0bf450d5ad07/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=c2864bee-1902-5f6d-a08d-d030f3b53eb9" alt="Screnshot showing Wi-Fi network list" height="300" width="300"></img>  <br><br></p>
<h2>Step 5:</h2>
<p>Enter your Wi-Fi password and select <b>Join</b>. You can find your password on the back or bottom of your NOW Hub and on the <b>Connect card</b> that came with your Hub.<br><br><br></p>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/17b77f94-2f5b-11f0-baa9-2750075e0f3c/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=5a4f6244-1d8c-56ff-94ed-73d6e712ecff" alt="Screenshot of network password entry page" height="300" width="300"></img>  <br><br></p>
<p><strong>Keep in mind:</strong> Always enter your password in capital letters. The password doesn&#39;t contain any numbers.<br><br></p>
<h2>Step 6:</h2>
<p>You’ll see a tick against your Wi-Fi network name when your iPhone, iPod Touch or iPad is connected to your broadband.</p>
<p> </p>
<h2>How do I check my network details?</h2>
<p>Just select the arrow next to the name of your Wi-Fi network to see your network details.<br><br></p>
<h2>I’m having problems getting online</h2>
<p>If you can’t get online with your Apple device, first check to see if you can get connect to the network using another device, such as a PC or Android smartphone.<br><br>If you can view websites with another device and the problem is only affecting your Apple device, you&#39;ll need to refer to the manufacturer&#39;s instructions.<br><br>If you can&#39;t get online with any device, <a href="https://www.nowtv.com/check-service-status/" title="check your service status" target="_blank">check your service status</a> for network updates and troubleshooting tips.</p>

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

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You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.