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Broadband & calls

Connecting a PC or Mac to your Wi-Fi network

To connect to your NOW Broadband network, you&#39;ll need a hub and a Wi-Fi-enabled device. Got a NOW Broadband Hub? First you’ll need to unpack and <a href="https://www.nowtv.com/gb/help/article/how-do-i-set-up-my-now-broadband-hub" target="_self" title="set up your Hub">set up your Hub</a>. Once you&#39;ve set up your hub, select your operating system and follow the steps below. 
<details class="mce-accordion">
<summary>Windows 7</summary>
<h3>Step 1: Find Wi-Fi networks</h3>
Select the Wi-Fi icon in the system tray (towards the bottom-right corner of your screen, near your taskbar clock) to see available Wi-Fi networks. 
<img src="https://pixel.disco.nowtv.com/pcms/0d03834c-2f59-11f0-b883-271d3a4b5292/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=22e8494b-d9ac-5e65-a4c5-491f9d1a4276" alt="Screenshot showing Wi-Fi icon for Windows 7" height="350" width="350"></img>
<h3> Step 2: Select your Wi-Fi network</h3>
Your Wi-Fi network should appear in the list. You&#39;ll find the name of your Wi-Fi network on the back or bottom of your NOW Hub and on the Connect card that came with your Hub. Select your network name and then Connect. 
<img src="https://pixel.disco.nowtv.com/pcms/0ded33c0-2f59-11f0-8b52-6fed5bf67820/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=b9e22469-12e5-5731-a66f-981a2e764077" alt="Screenshot showing list of wi-fi networks" height="350" width="350"></img>
 If your network name isn’t listed, select the Refresh network icon. 
<h3>Step 3: Connect with your Wi-Fi password or WPS button</h3>
Connecting with your Wi-Fi password You can find your Wi-Fi password on the back or bottom of your NOW Hub, and also on the Connect card that came with your Hub. Make sure you always enter your password in capital letters. The password doesn’t contain any numbers. 
<img src="https://pixel.disco.nowtv.com/pcms/0cd33b42-2f59-11f0-b732-3fbb364e6636/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=a46fe982-a33f-5b0a-b172-ab937610c1f9" alt="Screenshot showing where to enter Network Security Key" height="350" width="350"></img>
 You might be asked for your Wi-Fi PIN instead of the password – this is also printed on the back or bottom of your NOW Hub and on your Connect Card. After you’ve entered your password or Wi-Fi PIN, select OK. Connecting using your WPS button Press and hold the WPS button on your hub until the wireless or WPS icon flashes amber. If there&#39;s a successful connection, the icon will go either solid white or green, and you’re ready to go online. 
<img src="https://pixel.disco.nowtv.com/pcms/0decfcde-2f59-11f0-8d14-975d7225bde6/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=1104cb31-47bd-5c5b-8669-35a98b6cf7f2" alt="Photo of WPS button" height="350" width="350"></img>
<h3> Step 4: Select a location for the network</h3>
Once your computer has detected your Wi-Fi network, select a location for your network: 
<ul><li>Home network – for your home, or with only people and devices you fully trust.</li><li>Work network – for your workplace.</li><li>Public network – for a public place like an airport, pub or coffee shop. </li></ul>
<img src="https://pixel.disco.nowtv.com/pcms/0d05c83c-2f59-11f0-8b44-db9c6fbc2a64/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=a5377266-ea14-5899-a116-5344cf1c1f8a" alt="Screenshot showing location selection screen" height="350" width="350"></img>
<h3> Step 5: Check your network’s set up correctly</h3>
Open a browser window on your computer and visit any website to check you’re connected to the network. If you can&#39;t access a website, go through these steps again and double check you&#39;ve entered everything correctly. Make sure you&#39;ve entered your Wi-Fi password exactly as it&#39;s written on your Connect card or hub. Connect your devices to the internet Want to connect another device to your network? Select your device below to see our guide: 
<ul><li><a href="https://www.nowtv.com/gb/help/article/how-do-i-connect-an-apple-device-to-my-wi-fi-network" target="_self" title="connect Apple device">Apple device</a></li><li><a href="https://www.nowtv.com/gb/help/article/how-do-i-connect-an-android-device-to-my-wi-fi-network" target="_self" title="connect Android device">Android device</a> </li></ul>
</details>
<details class="mce-accordion">
<summary>Windows XP</summary>
<h3>Step 1: Find Wi-Fi networks</h3>
Right-click the Wi-Fi icon in your system tray, then select View Available Wireless Networks. 
<img src="https://pixel.disco.nowtv.com/pcms/0cc75b24-2f59-11f0-b892-735d58eb4a76/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=cdea84b5-8cb9-5179-b072-79d1335e0c85" alt="Screenshot showing Wi-Fi icon for Windows XP" height="350" width="350"></img>
<h3> Step 2: Select your Wi-Fi network</h3>
Your Wi-Fi network should appear in the list. You&#39;ll find the name of your Wi-Fi network on the back or bottom of your NOW Hub and on the Connect card that came with your Hub. Select your network and click Connect. 
<img src="https://pixel.disco.nowtv.com/pcms/7154fb64-d34c-11ef-a98b-13f42f546569/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=d7aaa410-1041-59cd-83ae-1bf050781532" alt="Screenshot showing Wireless Network selection" width="350"></img>
<h3> Step 3: Connect with your Wi-Fi password or WPS button</h3>
Connecting with your Wi-Fi password You can find your Wi-Fi password on the back or bottom of your NOW Hub and also on the Connect card that came with your Hub. Make sure you always enter your password in capital letters. The password doesn’t contain any numbers. 
<img src="https://pixel.disco.nowtv.com/pcms/0cd33b42-2f59-11f0-b732-3fbb364e6636/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=a46fe982-a33f-5b0a-b172-ab937610c1f9" alt="Screenshot showing where to enter your Wireless Network Connection Key" height="350" width="350"></img>
 You might be asked for your Wi-Fi PIN instead of the password – this is also printed on the back or bottom of your NOW Hub and on your Connect Card. After you’ve entered your password or Wi-Fi PIN, select Connect. Connecting using your WPS button
Press and hold the WPS button on your hub until the wireless or WPS icon flashes amber. If there&#39;s a successful connection, the icon will go either solid white or green, and you’re ready to go online. 
<img src="https://pixel.disco.nowtv.com/pcms/0decfcde-2f59-11f0-8d14-975d7225bde6/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=1104cb31-47bd-5c5b-8669-35a98b6cf7f2" alt="Photo of WPS button" height="350" width="350"></img>
<h3> Step 4: Check your network&#39;s set up correctly</h3>
Open a browser window on your computer and visit any website to check you’re connected to the network. If you can&#39;t access a website, go through these steps again and double check you&#39;ve entered everything correctly. Make sure you&#39;ve entered your Wi-Fi password exactly as it&#39;s written on your Connect card or hub. Connect your devices to the internet Want to connect another device to your network? Select your device below to see our guide: 
<ul><li><a href="https://www.nowtv.com/gb/help/article/how-do-i-connect-an-apple-device-to-my-wi-fi-network" target="_self" title="connect Apple device">Apple device</a></li><li><a href="https://www.nowtv.com/gb/help/article/how-do-i-connect-an-android-device-to-my-wi-fi-network" target="_self" title="connect Android device">Android device</a> </li></ul>
</details>
<details class="mce-accordion">
<summary>Mac OSX</summary>
<h3>Step 1: Find Wi-Fi networks</h3>
Select the Wi-Fi icon at the top of your screen to see available Wi-Fi networks. 
<img src="https://pixel.disco.nowtv.com/pcms/0deadfbc-2f59-11f0-b891-3b9ac40dd916/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=773ac57b-10a7-5c5a-8cd2-f144bad7b15a" alt="Screenshot showing Wi-Fi icon for Max OSX" height="350" width="350"></img>
<h3> Step 2: Select your Wi-Fi network</h3>
Your Wi-Fi network should appear in the list. 
<img src="https://pixel.disco.nowtv.com/pcms/0d0c85dc-2f59-11f0-8d06-43005fe32876/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=cd3b4f44-e692-5d1c-b703-9b7215ab32cd" alt="Screenshot showing Wireless Network selection" height="350" width="350"></img>
 You&#39;ll find the name of your Wi-Fi network on the back or bottom of your NOW Hub and on the Connect card that came with your Hub. Select your network and click Connect. 
<h3>Step 3: Enter your Wi-Fi password</h3>
You can find your Wi-Fi password on the back or bottom of your NOW Hub and also on the Connect card that came with your Hub. <span style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));color: var(--slds-g-color-neutral-base-10, #181818);font-size: var(--slds-g-font-size-base, 13px);">Make sure you always enter your password in capital letters. The password doesn’t contain any numbers.
 
<img src="https://pixel.disco.nowtv.com/pcms/0deabee2-2f59-11f0-b740-932f26e0216f/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=10404d5b-6bb1-53aa-aed6-1c607c3ed824" alt="Screenshot showing where to enter your WPA Password" height="350" width="350"></img>
<h3>Step 4: Check your network’s set up correctly</h3>
Open a browser window on your computer and visit any website to check you’re connected to the network. If you can&#39;t access a website, go through these steps again and double check you&#39;ve entered everything correctly. Make sure you&#39;ve entered your Wi-Fi password exactly as it&#39;s written on your Connect card or hub. Connect your devices to the internet
Want to connect another device to your network? Select your device below to see our guide: 
<ul><li><a href="https://www.nowtv.com/gb/help/article/how-do-i-connect-an-apple-device-to-my-wi-fi-network" target="_self" title="connect Apple device">Apple device</a></li><li><a href="https://www.nowtv.com/gb/help/article/how-do-i-connect-an-android-device-to-my-wi-fi-network" target="_self" title="connect Android device">Android device</a> </li></ul>
</details>
<h2> Can&#39;t get online?</h2>
<a href="https://www.nowtv.com/check-service-status/" title="Check your service status" target="_blank">Check your service status</a> for network updates and troubleshooting tips.

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