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Broadband & calls

Moving NOW Broadband to your new home

There are a few things we need to do get broadband set up at your new address. If you haven’t already done so, <a href="https://www.nowtv.com/gb/help/get-in-touch/" title="get in touch " target="_self">get in touch by phone</a> to get your home move started. After that, you can see how your broadband move is progressing in <a href="https://www.nowtv.com/gb/account/track-my-order" title="Orders &amp; appointments" target="_self">Orders &amp; appointments</a>. Keep in mind: You’ll need to know your moving date and new postcode when you get in touch to let us know you’re moving home. We can’t start your broadband move until we have these details.
<h2> Moving NOW Broadband to my new address</h2>
All you have to do is <a href="https://www.nowtv.com/gb/help/get-in-touch/" title="get in touch " target="_self">get in touch by phone</a> and tell us the address you’re moving to. We’ll let you know if your current membership plan is available there. Or if you want to change your plan, we can sort that out too. We’ll also tell you if you need an engineer to visit your new home to set up your broadband. Keep in mind: We can only provide membership plans that are supported by the telephone exchange at your new address. We’ll check this for you when arranging your move. 
<h2>FAQs</h2>
<details class="mce-accordion">
<summary>Can I use my broadband at my current address up until my move date?</summary>
Yes, you can. Just remember than it takes around 10 working days for us to switch your broadband to your new address, so be sure to let us know in time. Good to know: After arranging your home move, you might receive an automatically generated letter saying you’re leaving NOW Broadband. You can safely ignore this – you’ll still receive NOW Broadband in your new home. 
</details>
<details class="mce-accordion">
<summary>What should I do with my microfilters?</summary>
You need to take your microfilters with you to your new home so you can set up your broadband there. Once your phone line is active at your new address, plug your NOW Broadband Hub into your phone socket via your microfilter. More info: <a href="https://www.nowtv.com/gb/help/article/how-do-i-set-up-my-microfilters" title="set up microfilters" target="_self">How do I set up my microfilters?</a> When your Hub is plugged in, look for the signal in available wireless networks on your Wi-Fi device. You can carry on using your existing password. 
</details>
<details class="mce-accordion">
<summary>Will my broadband work as soon as I move into my new home?</summary>
We’ll do our best to make sure you don’t have to wait to use broadband in your new home. To give us enough time to make sure your broadband is up and running when you move in, you should let us know about your move at least two weeks beforehand. This is because we need to check a few things at your new address, including making sure the phone line is compatible with your membership plan and organising an engineer visit (if needed). An advisor will go over these details with you when you get in touch to let us know you’re moving. 
</details>
<details class="mce-accordion">
<summary>When will I be able to make calls?</summary>
Your NOW Calls package will be ready to use in your new home on the same day as your broadband. 
</details>
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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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