Used for A/B testing of AI chatbots, NLP or ADA

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Watching NOW

Pairing your smart remote

The Smart Stick and Smart Box with 4K and Voice Search come with a smart remote. This type of remote is a bit different from a standard infra-red remote in that it connects over your wireless network. When you first set up your device, a connection is established with your remote – a process called pairing. Open the battery compartment of your remote control and pop in 2 AAA batteries as shown (they both go the same way up).  
<img src="https://pixel.disco.nowtv.com/pcms/6b449f8c-bee7-11ef-a14f-33cfe1dc29de/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=6cc178b3-0999-56f8-9c61-7c1a58f8dd7d" alt="Illustration showing that remote control batteries both go the same way up" height="483" width="449"></img>
 Your remote should now pair automatically with your device.
If it doesn&#39;t: 
<ul><li>Move the remote close to your device to avoid any interference with your Wi-Fi channel</li><li>Then hold down the small button below the battery compartment for a few seconds. </li></ul>
<img src="https://pixel.disco.nowtv.com/pcms/10a3c728-bee8-11ef-88b2-17573738ee7f/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=781ae29f-ed13-573e-8cc7-f54b6c632174 " alt="Illustration showing location of pairing button below the battery compartment "></img>   
You’ll see this screen while your remote pairs:
 
<img src="https://pixel.disco.nowtv.com/pcms/6c14045c-beec-11ef-b0e7-cb358d0a0417/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=9292c410-ef7c-5ee1-85fa-3c80c6b53dde " alt="Screenshot showing NOW Remote pairing" height="387" width="710"></img>
 
When the green light in the battery compartment flashes, your remote has connected.
<h2>Having trouble pairing your remote?</h2>
If your remote won&#39;t pair, try changing the batteries.

The legal bit

Work for Us

Privacy & Cookies

Privacy options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Help Centre

My Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

ChatbotGOLD

PromoBanner

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

Notification

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.