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Set up your NOW Smart Stick

Our step-by-step guide will have you watching brilliant entertainment on your Smart Stick in no time. 

Check you’ve got all of this before you start…

You should have this in the box with your NOW Smart Stick: 

  • Remote control 
  • 2 x AAA batteries 
  • Power cable 
  • Power adaptor with mains plug. 


You'll also need to have a smartphone or computer at the ready.

 

Step 1: Connect to your TV

Plug your Smart Stick into the HDMI port in your TV.

Illustration showing Stick plugged in to TV and connected to power supply   

Your Smart Stick won't work unless it's connected to a power source. Plug it into a wall outlet with the power adaptor provided.

Now go to your source/input menu on your TV and select the HDMI input you’re plugged into.

Help tip: If your TV’s wall mounted and you can't access the HDMI port to plug in your Smart Stick, the easiest solution is to buy an HDMI extender. (You'll need a v1.4 extender, widely available from all good electronics retailers.)

 

Step 2: Power and pair your remote

Open the battery compartment of your remote control and pop in the batteries as shown (they both go the same way up).
 

Illustration showing that remote control batteries both go the same way up



Your remote should now pair automatically with your Smart Stick.
 
Check out this article if you need more help pairing your remote. 

 

Step 3: Connect to Wi-Fi

Next, your Smart Stick will scan for wireless networks. Select yours from the list of networks using the up and down arrows on your remote and press OK. Enter your network password and hit Connect.
 
If you see an Update available message at this stage, just press OK to update the software. Your device will restart once the update is installed.

 

Step 4: Set the display type

Your Smart Stick can detect the best resolution for your TV. Press OK on your remote to do this automatically.

How do I manually change my display type?

Just select ‘No’ when you see this screen: 

Screenshot of the Display type screen where you can opt to choose a different setting   

You’ll be presented with options to change the display type. Pick the one you want and press OK to confirm. 


Step 5: Sign in or sign up

Scroll down to read the terms and conditions, then hit Accept.

Now grab your smartphone or computer and follow the instructions on your TV screen to sign in to your NOW account, or create an account if you're new to NOW.

Wait a few moments while your apps update, then open the NOW app and away you go!

 

Other apps on your NOW Smart Stick

As well as the NOW app, packed with entertainment, movies and sport, there are loads of extra apps you can get on your NOW Smart Stick. 

Including...


Logos of some of the apps available on your Smart Stick, including Netflix, Disney+, Prime Video and Spotify  


See all the apps available on the NOW Smart Stick

 

Having problems with your NOW Smart Stick?

Check out our tips if you’re having issues with slow loading or buffering or low power, or get troubleshooting steps for any other problems with your Smart Stick. 

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