Important information about your NOW Broadband hub

At NOW, our mission is keeping you connected to what you love. That means bringing you the latest innovative technology. As we do this, we’re always making improvements to our infrastructure to enhance its reliability and security.

The UK government has recently published a security framework to ensure every telecom provider in the country follows the same guidance for their networks. This will make the UK’s telecommunications infrastructure stronger and more resilient, and will reduce the risk of security threats.

In line with the guidance, we’re emailing all NOW Broadband Members to let you know that while your hub continues to work and keep you connected to the internet, it no longer receives service or security updates.

Unfortunately, we’re unable to provide an updated NOW Broadband hub. To get a new hub, you’d need to sign up to a new contract.

What does this mean for me?

There are 3 things you could choose to do next.

Option 1: Switch to NOW Powered by Sky

If you’d like to have the most up-to-date hub from Sky, you can switch to NOW Powered by Sky. Find out more

If you're within your minimum contract period and you want to switch to NOW Powered by Sky, please call us on 0330 041 2498 within 30 days of receiving the email to ensure early termination charges are not applied.

Option 2: Keep your current hub

If you wish to keep your current hub and stay with NOW Broadband, you don’t need to do anything. We’d advise you to change the administrator password to improve the security of your hub.

How to change your administrator password

(These steps might be slightly different depending on the type of hub that you've got.)

Step 1: Connect your device, e.g. laptop or mobile, to the hub through Wi-Fi or an ethernet cable
Step 2: On your device, open a web browser, e.g. Google Chrome/Microsoft Edge/Apple Safari
Step 3: Type 192.168.0.1 in the URL/website bar
Step 4: Select the Maintenance tab. A sign-in box will pop up
Step 5: Enter these login details (they must be lower case):

• Username: admin
• Password: nowtv

Step 6: Under the Maintenance tab, select Set Password:

• Confirm your old password (‘nowtv’)
• Enter a new password. Your new password must be 1–16 characters and can use letters, numbers and special characters. It’s case sensitive, so we recommend using both upper and lower case letters

Step 7: Select Apply at the bottom of the screen
Step 8: Enter your new details in the pop-up login box:

• Username: admin
• Password: Your new password.

Your hub admin password has now been changed.

Changing your admin password makes it harder to gain unauthorised access to your hub. However, as your hub will no longer be receiving regular updates and patches, you should be aware that your network and devices will still be vulnerable to hackers and to being infected by malware, ransomware and other security threats.

Option 3: Cancel NOW Broadband

We hope you’ll continue to enjoy our services, but if you’re not happy with these changes, you can cancel your NOW Broadband Membership. If you’re within your minimum contract period, give us a call within 30 days of getting our email to avoid early termination charges.

Replacements for faulty hubs

From 31 July 2025, should your hub develop a fault, we unfortunately won’t be able to provide a replacement. If this happens, don’t worry: you’ll be able to end your service immediately without any termination fees.

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