Used for A/B testing of AI chatbots, NLP or ADA

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Broadband & calls

Important information about your NOW Broadband hub

<p>At NOW, our mission is keeping you connected to what you love. That means bringing you the latest innovative technology. As we do this, we’re always making improvements to our infrastructure to enhance its reliability and security.<br><br><strong>The UK government has recently published a security framework to ensure every telecom provider in the country follows the same guidance for their networks.</strong> This will make the UK’s telecommunications infrastructure stronger and more resilient, and will reduce the risk of security threats.<br><br>In line with the guidance, we’re emailing all NOW Broadband Members to let you know that <strong>while your hub continues to work and keep you connected to the internet, it no longer receives service or security updates.<br><br></strong>Unfortunately, we’re unable to provide an updated NOW Broadband hub. To get a new hub, you’d need to sign up to a new contract.</p>
<p> </p>
<h2>What does this mean for me?</h2>
<p>There are 3 things you could choose to do next.</p>
<p> </p>
<h3>Option 1: Keep your current hub</h3>
<p>If you wish to keep your current hub and stay with NOW Broadband, <strong>you don’t need to do anything</strong>. We’d advise you to change the administrator password to improve the security of your hub.<br><br></p>
<details class="mce-accordion">
<summary>How to change your administrator password</summary>
<p>(These steps might be slightly different depending on the type of hub that you&#39;ve got.)</p>
<strong>Step 1:</strong> Connect your device, e.g. laptop or mobile, to the hub through Wi-Fi or an ethernet cable<br><strong>Step 2: </strong>On your device, open a web browser, e.g. Google Chrome/Microsoft Edge/Apple Safari<br><strong>Step 3: </strong>Type <strong>192.168.0.1</strong> in the URL/website bar<br><strong>Step 4: </strong>Select the <strong>Maintenance </strong>tab. A sign-in box will pop up<br><strong>Step 5: </strong>Enter these login details (they must be lower case):
<div style="margin-left: 40px;">• Username: admin<br>• Password: nowtv</div>
<strong>Step 6: </strong>Under the <strong>Maintenance</strong> tab, select <strong>Set Password</strong>:
<div style="margin-left: 40px;">• Confirm your old password (‘nowtv’)<br>• Enter a new password. Your new password must be 1–16 characters and can use letters, numbers and special characters. It’s case sensitive, so we recommend using both upper and lower case letters</div>
<div><strong>Step 7:</strong> Select <strong>Apply</strong> at the bottom of the screen<br><strong>Step 8:</strong> Enter your new details in the pop-up login box:</div>
<div style="margin-left: 40px;">• Username: admin<br>• Password: Your new password.</div>
<p>Your hub admin password has now been changed.<br><br></p>
</details>
<p><br>Changing your admin password makes it harder to gain unauthorised access to your hub. However, as your hub will no longer be receiving regular updates and patches, you should be aware that your network and devices will still be vulnerable to hackers and to being infected by malware, ransomware and other security threats.</p>
<p> </p>
<h3>Option 2: Switch to NOW Powered by Sky</h3>
<p>If you’d like to have the most up-to-date hub from Sky, you can switch to NOW Powered by Sky. <a href="https://www.nowtv.com/broadband" target="_blank" title="NOW Broadband">Find out more</a><br><br>If you&#39;re within your minimum contract period and you want to switch to NOW Powered by Sky, please call us on 0330 041 2498 within 30 days of receiving the email to ensure early termination charges are not applied.</p>
<p> </p>
<h3>Option 3: Cancel NOW Broadband</h3>
<p>We hope you’ll continue to enjoy our services, but if you’re not happy with these changes, you can cancel your NOW Broadband Membership. If you’re within your minimum contract period, give us a call within 30 days of getting our email to avoid early termination charges.<br><br></p>
<h2>Replacements for faulty hubs</h2>
<p>From 31 July 2025, should your hub develop a fault, we unfortunately won’t be able to provide a replacement. If this happens, don’t worry: you’ll be able to end your service immediately without any termination fees. </p>

The legal bit

Work for Us

Privacy & Cookies

Privacy options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Help Centre

My Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

ChatbotGOLD

PromoBanner

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

Notification

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.