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Broadband & calls

What underlying technology does NOW Broadband use?

Your broadband signal uses different technology to travel from the exchange building to your home depending on what kind of NOW Broadband you have: 
<ul><li>NOW Brilliant Broadband uses Copper technology</li><li>NOW Fab Fibre and Super Fibre both use Part Fibre technology. </li></ul>
Good to know: These NOW Broadband products are no longer available for new members to buy. They’ve been replaced by <a href="https://www.sky.com/broadband/buy/now-powered-by-sky" target="_blank" title="NOW Powered by Sky">NOW Powered by Sky</a> broadband, which uses Full Fibre technology. 
<h2>Copper broadband</h2>
Copper broadband connects from a local telephone exchange usually to a street cabinet box, which is normally only a few hundred metres from your home. It then travels to your home via a traditional copper phone line. 
<img src="https://pixel.disco.nowtv.com/pcms/e70dc214-ce7e-11ef-a6c5-c7c56fec49bf/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=626b0bc8-3659-59e1-b55b-2633ae2cf46a" alt="Illustration showing how copper broadband travels from the exchange to your home via the local street cabinet" height="296" width="446"></img>  
With copper broadband, the speed you get can decrease the further your home is from the exchange. The service can also be affected by poor weather conditions and can be more prone to faults. Copper broadband may not be fast enough for a household where lots of people are using the internet heavily at the same time. Good to know: Copper technology is being phased out by broadband providers as part of the UK-wide upgrade to fibre connections.
 
<h2>Part Fibre or Fibre-to-the-Cabinet (FTTC)</h2>
Part Fibre or FTTC has a fibre optic connection, made up of a bundle of thin glass ‘fibre’ threads, from the local telephone exchange to the street cabinet. The final connection from the street cabinet to your home is usually over a copper wire telephone line. 
<img src="https://pixel.disco.nowtv.com/pcms/763c8702-e560-11ef-aee9-8360413ed6a4/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=a5d038d6-f8e8-5e21-bc7f-0114304760e0" alt="Illustration showing how Part fibre broadband uses both fibre optic and copper to connect your home" height="296" width="446"></img>  
This means that the broadband speed you get can decrease the further your home is from the street cabinet. Part Fibre can be faster than Copper broadband, but slower than a Full Fibre connection.
 
<h2>FAQs</h2>
<details class="mce-accordion">
<summary>What’s the difference between Full Fibre (FTTP) and Fibre/Part Fibre (FTTC)?</summary>
Part Fibre (also referred to as FTTC or just ‘Fibre’) broadband uses fibre cables from the exchange to your street cabinet, then older copper cables to connect from there to your home. Copper cables are an older technology and less reliable than fibre cables. This is the underlying technology used by NOW Broadband Fab Fibre and Super Fibre. 
</details>
<details class="mce-accordion">
<summary>Is Full Fibre broadband available everywhere?</summary>
Work is underway to replace the UK’s traditional fibre network with more reliable Full Fibre broadband. <a href="https://www.sky.com/broadband/buy/now-powered-by-sky" target="_blank">Check if Full Fibre is available at your address</a>. If it’s not available yet, keep an eye out, as Full Fibre technology is being rolled out to more places every day. 
</details>
<details class="mce-accordion">
<summary>Can I get Full Fibre broadband with NOW?</summary>
If Full Fibre is available in your area, you can get it by switching to NOW Powered by Sky broadband. <a href="https://www.nowtv.com/broadband" target="_blank" title="NOW Powered by Sky broadband">Find out more about NOW Powered by Sky broadband</a>. 
</details>

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.