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Red light or overheating warning on NOW device

Occasionally, your NOW Smart Stick or Smart Box may overheat. This could be caused by keeping it inside a cabinet or other enclosed space, especially with other electronic equipment. If this happens, there are 2 things you might see.

The red light is on

If you’re seeing a constant (not flashing) red light on your Smart Stickor Smart Box, it’s a sign that your device is too hot.

Help tip: A flashing red light on your Smart Stick means it's low on power. Find out what to do about this low power warning

 

‘Your device is overheating’ message

You might also see an onscreen warning message saying, ‘Your device is overheating’. 


What should I do?

Follow these steps to get your device working safely again, but take care when handling it – it may be hot!

Step 1

Unplug the power cable from your Smart Stickor Smart Box, and allow it to cool down.

Step 2

If possible, find a cooler spot for your Smart Stickor Smart Box.

  • Make sure it’s not inside an enclosed space, such as a cabinet.
  • To move your Smart Stick away from the back of your TV, try using an HDMI extender. (You'll need a v1.4 extender, widely available from all good electronics retailers.)
  • Don’t put it in direct sunlight.

Step 3

Wait at least 10 minutes for your Smart Stickor Smart Box to cool down, then plug the power cable back in and wait for it to power up.

Step 4

If you’re still seeing the overheating message, or the solid red light is still on, unplug the power cable immediately.

Step 5

Repeat step 3 one more time. If the problem persists, then you should stop using your Smart Stickor Smart Box.
 

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