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Unexpected charges

Are you seeing unexpected charges of up to £1 when you join NOW or start a free trial, on top of any other payments for your subscription? Don’t worry – these are just temporary authorisation charges to check that your payment details are valid, and aren’t actually taken from your account. These pending transactions are normally returned to your balance right away, but might sometimes take a little longer, depending on your bank. Here’s when you might see authorisation charges on your account or bank statement:
 
<h2>Authorisation when joining NOW</h2>
When you join NOW and create an account, you might see multiple authorisation charges appear on your account.

This is because we authorise your NOW account and any free trials you sign up for separately. So you could see one authorisation charge for your account sign up, and another authorisation charge for the free trials you’ve added.
 
<h2>Authorisation when starting a free trial</h2>
After you’ve joined NOW, you might also see an authorisation charge any time you start a free trial for a NOW Membership you haven’t had before. If you start multiple free trials at the same time, you could see separate authorisation charges for each free trial.Are you seeing unexpected monthly charges for NOW Membership you’ve cancelled, or for a membership type you were unaware you had on your account? <a href="https://www.nowtv.com/gb/help/article/cancelled-but-still-being-charged" target="_self" title="charged after cancelling">Read this article</a>.
 
<h2>Other unexpected charges</h2>
<h3>Seen a charge you don't recognise?</h3>
If you have additional charges for NOW products that you don&#39;t recognise or that you thought you&#39;d cancelled, this could be because you have more than one NOW account. You can use our Account Finder to check for NOW accounts you might&#39;ve forgotten about. <a href="https://www.nowtv.com/gb/help/account-finder" target="_blank">Go to Account Finder</a> Just enter your name and the last 4 digits of your payment card, and we&#39;ll check for any matching accounts. Keep in mind: If you signed up with a minimum-term plan and cancelled during the minimum term, your cancellation won’t take effect until your plan ends.
 
<h3>Duplicate PayPal or credit card charges</h3>
When you pay with PayPal or a credit card for the first time, it may look as if we have charged you the same amount twice due to the authorisation, even though there is only one actual debit. This is because the amount you&#39;ll pay is reserved on your PayPal account or credit card when you make your purchase. The cost is then debited from your PayPal account or credit card later. If there&#39;s no charge in the first month, £1 will be reserved in your account for a maximum of 30 days. This amount will not be debited and the reservation will automatically expire after 30 days.
<h3> Can I get a refund?</h3>
If you think you&#39;ve been charged when you shouldn&#39;t have been, <a href="https://www.nowtv.com/gb/help/article/request-a-refund" target="_blank" style="font-size: 14px;">find out if you&#39;re eligible for a refund</a>.

I've cancelled my NOW Membership but I'm still being charged

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.