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<p>Picture or sound quality not what it should be? Or are you experiencing buffering when trying to watch NOW? We’ll point you to the best fixes for whatever problem you’re having. </p>
<p> </p>
<h2>Streaming or slow loading issues</h2>
<p>An app that takes a while to load, or keeps pausing video to load more content, is likely to be affected by buffering. Follow the steps in <a href="https://support.apple.com/en-gb/118405" target="_blank">Apple TV playback issues</a>.</p>
<p> </p>
<h2>Check if the playback issue is caused by the app or TV</h2>
<p>To do this, try playing a video on a different app. If the other app plays smoothly, then your NOW app is at fault. However, if the problem continues, then the issue is with your Apple TV.</p>
<p> </p>
<p><a href="https://www.nowtv.com/gb/help/article/fix-slow-loading-buffering" target="_self">Find out how to fix playback issues on NOW</a></p>
<p> </p>
<h2>Poor video quality or audio issues</h2>
<p>If your screen’s blank, your picture is blurry or distorted, or you’re having problems with colour or sound, the following article might help:</p>
<p> </p>
<p><a href="https://support.apple.com/en-gb/108804" target="_blank">Troubleshooting Apple TV video issues</a></p>

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

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You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.