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Broadband & calls

Broadband speed fluctuation in first ten days

<h2>Testing your line</h2>
To give you a reliable broadband connection from day one, we’ll make sure your line has a good combination of speed and stability to start off with. We’ll then test and reconfigure your line to provide you with the best performance. This process can take up to ten days. So if you&#39;ve moved home, during the first ten days you might notice some fluctuations in your speed, and your connection might be intermittent at times. This is normal. The important thing is to keep your NOW Broadband Hub switched on 24/7 during this time. We can then get the information we need about your line, and select the best settings for your connection. 
<h2>Has your broadband speed got slower?</h2>
Your connection might be slower after 10 days if your line can’t maintain a reliable connection at a faster speed. To make sure there aren’t any network issues, and for broadband speed tips, <a href="https://www.nowtv.com/check-service-status/" title="Check your service status" target="_blank">check your service status</a>. 
<h2>FAQs</h2>
<details class="mce-accordion">
<summary>What happens if I turn my Hub off during testing?</summary>
Please leave your Hub switched on 24/7 so that we can test different broadband speeds and settings on your line. Turning your Hub off will mean we can’t collect all the information we need about your line’s performance. It won’t automatically reset the testing period, or make our systems think that your line has performance issues or connection errors. 
</details>
<details class="mce-accordion">
<summary>Can I increase my broadband speed after the testing period?</summary>
Changing your home setup can help you improve your broadband speed. For example, try moving your Hub from a phone extension socket to the master phone socket, or unplugging any landlines or fax machines that are causing interference on your phone line. If you make improvements to your home setup our monitoring systems will automatically start re-testing your line and try to increase the speed. Keep in mind: It normally takes 3 or 4 days of improved performance before re-testing begins, and up to ten days of testing to select the new settings for your line. 
</details>
<details class="mce-accordion">
<summary>I&#39;m not a new NOW Broadband Member – why are you testing my line?</summary>
We’ll automatically start re-testing your line if you improve your home setup and your line can support a faster connection. We’ll also re-test your line if your connection becomes unstable. If it becomes so unstable that you can’t use it, we’ll begin testing at slower speeds on the same day, to give you a reliable connection. If your line becomes more stable later on, we’ll re-test it again. 
</details>
 NOW Broadband subscribes to <a href="https://www.ofcom.org.uk/__data/assets/pdf_file/0016/244321/2022-Voluntary-Code-of-Practice-Residential.pdf" target="_blank" title="Ofcom&#39;s Voluntary Code of Practice">Ofcom&#39;s Voluntary Code of Practice</a> on broadband speeds.

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We'll check for any faults on your line and put you through to an advisor if there are any issues.

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

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You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.