Enable Salesforce NLP chatbot instead of standard bot

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Broadband & calls

Broadband download and upload speeds explained

There are two different types of broadband speed:
<h2>Speed of the connection to your Hub</h2>
Also known as your access line speed, or sync speed. If you&#39;re a NOW Brilliant Broadband Member, this is the maximum speed between your local telephone exchange and your Hub. This speed depends on how far away you live from the exchange. If you&#39;re a NOW Fab Fibre or Super Fibre Member, distance to the exchange isn&#39;t important. However, the distance from your home to your local street cabinet (usually green) can affect your connection speed. You can find out more about this in our article on <a href="https://www.nowtv.com/gb/help/article/now-broadband-underlying-technology" target="_self" title="underlying broadband technology">underlying broadband technology</a>. 
<h2>Speed on your devices</h2>
Also known as your throughput speed. This will be lower than the speed into your Hub, as it&#39;s affected by factors such as the layout of your home, whether you&#39;re using a Wi-Fi connection and the number of devices connected to your network. More info: <a href="https://www.nowtv.com/gb/help/article/glossary-of-broadband-speed-terms" target="_self" title="Broadband speed - guide to technical terminology">Broadband speed - guide to technical terminology</a>
 
<h2>Slow broadband?</h2>
<a href="/article/glossary-of-broadband-speed-terms" target="_self">Check your service status for network updates and troubleshooting tips. </a><a href="https://www.nowtv.com/check-service-status/" title="Check service status" target="_blank">Check service status</a> 
<h2>Thinking about upgrading your membership?</h2>
If you&#39;re a Brilliant Broadband Member, upgrading to Fab Fibre or Super Fibre will improve your download and upload times and your connection. <a href="https://www.nowtv.com/gb/help/get-in-touch/" target="_self" title="Get in touch">Get in touch</a> by phone to upgrade. Alternatively, NOW Powered by Sky offers faster, more reliable broadband with a full fibre connection. <a href="https://www.nowtv.com/broadband" target="_blank" title="NOW Powered by Sky broadband">Find out if it&#39;s available in your area</a>.
 
<h2>FAQs</h2>
<details class="mce-accordion">
<summary>How do I measure my access line speed?</summary>
You can check your access line speed in just a few steps. Please make sure you&#39;re at home when you run this test. 
<ol><li>Open a new browser window and type 192.168.0.1 into the address bar, then press Enter.</li><li>When prompted, enter the username admin and the password nowtv.</li><li>Once signed in, select Maintenance from the options at the top.</li><li>You&#39;ll find your access line speed in the Modem section, labelled as DownStream Connection Speed. </li></ol>
</details>
<details class="mce-accordion">
<summary>How do I measure speed on my devices?</summary>
There are lots of websites that measure the speed on your device for free. Enter &#39;Broadband speed test&#39; into a search engine on the device you&#39;d like to test, choose a website and follow the instructions. 
</details>
<details class="mce-accordion">
<summary>How does my broadband speed affect my download time?</summary>
Your broadband speed affects how quickly you can do activities online, such as browse the internet or download shows. The table below gives some common examples. 
<table border="1" style="width: 100.009%;"><caption>Examples of download time for various tasks</caption><tbody><tr><th colspan="1" rowspan="1" style="width: 24.9974%;"></th><th colspan="1" rowspan="1" style="width: 24.9974%;">Brilliant Broadband (average speed 11Mbps)</th><th colspan="1" rowspan="1" style="width: 24.9974%;">Fab Fibre (average speed 36Mbps)</th><th colspan="1" rowspan="1" style="width: 24.9974%;">Super Fibre (average speed 63Mbps)</th></tr><tr><td colspan="1" rowspan="1" style="width: 24.9974%;">1 album/10 songs (5MB per song)</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">25 sec</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">11 sec</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">5 sec</td></tr><tr><td colspan="1" rowspan="1" style="width: 24.9974%;">200 photos (1MB per photo)</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">1 min 40 sec</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">42 sec</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">21 sec</td></tr><tr><td colspan="1" rowspan="1" style="width: 24.9974%;">1 TV show (406MB)</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">3 min 23 sec</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">1 min 25 sec</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">43 sec</td></tr><tr><td colspan="1" rowspan="1" style="width: 24.9974%;">1 movie (858MB)</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">7 min 14 sec</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">3 min 3 sec</td><td colspan="1" rowspan="1" style="text-align: center;width: 24.9974%;">1 min 31 sec</td></tr></tbody></table>
 
</details>
<details class="mce-accordion">
<summary>My line is slower than the minimum guaranteed download speed I was promised. What should I do?</summary>
Not getting the Guaranteed Minimum Download Speed we promised when you became a NOW Broadband Member? First, try our <a href="https://www.nowtv.com/check-service-status/" target="_blank" title="online technical checks">online technical checks</a> to test your line and find out about network issues. If our checks don&#39;t improve your broadband speed, just <a href="https://www.nowtv.com/gb/help/get-in-touch/" target="_self" title="get in touch">get in touch</a> by phone to speak to an advisor. NOW Broadband subscribes to <a href="https://www.ofcom.org.uk/__data/assets/pdf_file/0016/244321/2022-Voluntary-Code-of-Practice-Residential.pdf" target="_blank" title="Ofcom&#39;s Voluntary Code of Practice">Ofcom&#39;s Voluntary Code of Practice</a> on broadband speeds. So if we&#39;re unable to provide the minimum guaranteed speed we promised you within 30 days, you&#39;ll have the right to cancel your NOW Broadband contract early without paying any termination fees. 
</details>

The legal bit

Work for Us

Privacy & Cookies

Privacy options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Help Centre

My Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for NOW so we can look up your account.

Need more help?

On your card statement, after 'NOW', you’ll see a 5-character billing descriptor next to the item you have been charged for. For example: 'NOW 3BY4F'.

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn’t find a match

Still can’t find it? Try our account finder

We’re sorry, your feedback could not be submitted. Please hit ‘Resend feedback’ to try again.

Oh no! Something went wrong.

We're sorry, your feedback could not be submitted. Please hit 'Resend feedback' to try again.

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Peacock Community

Help Home

Peacock.com

Send us a message

Most issues can be solved faster with access to your account

Not signed in yet?

Survey

Send us a message at any time. We'll get back to you as soon as we can.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Peacock services and platforms. By using this website or closing this message you agree to 

Sign-in and account features are only available in a web browser. Links in the app may not work.

Email Us

Oops! Something went wrong.

You can cancel, buy and restart Peacock Passes in your Account.

Sign in to your Peacock account to cancel or pause your Peacock Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am–11pm.

Want to talk about broadband? Get in touch between 8am–8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Peacock account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Peacock customers. Available 24‑7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Peacock.

Log in to subscribe to email updates about this incident

Sorry, something went wrong.

Unfortunately, there are still problems with the service at the moment. Click here to learn more.

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.

Contact our Accessibility team

Chat to an advisor

Live Chat

Can't find what you're looking for?

Here are some tips for you:

Sorry, no results for “%{searchParameter}”

Try using different keywords.

No results found for

No Results

Search results

Please give us as much info as possible to help us deal with your complaint:

Please give us as much information about your issue as possible:

Service Type

We will get back to you as soon as possible

1000+ answers to common issues from other Peacock customers. Available 24-7.

Haven't found what you're looking for? Contact us for more help.

Signing in will help us to help you more efficiently.

Sign in

Feedback

Hot Topics

ChatbotGOLD

PromoBanner

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

Notification

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.