Used for A/B testing of AI chatbots, NLP or ADA

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Broadband & calls

Improve your broadband speed

<p>Wi-Fi not up to speed? Go through these steps to improve your broadband speed, so you can get back online without any interruptions as soon as possible.</p>
<p> </p>
<h2>Step 1: Restart your Hub</h2>
<p>The first thing you need to do to make sure you&#39;re getting as fast a connection as possible is <b>restart your Hub,</b> to automatically switch to the channel with the least interference.<br><br></p>
<details class="mce-accordion">
<summary>How do I restart my Hub?</summary>
<p>Just press the <b>reset</b> button on the back of your Hub for <b>10 seconds</b>.</p>
<table border="0" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1">
<h3 style="text-align: center;">NOW Broadband Hub</h3>
<p style="text-align: center;"><img src="https://pixel.disco.nowtv.com/pcms/46a0c884-cb87-11ef-be43-2b402386a2c0/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=49eb6447-d5c1-5b28-ab6f-f5318ace6359" alt="Photo of NOW Broadband Hub showing reset button" height="350" width="350"></img></p>
<p style="text-align: center;"> </p>
</td><td colspan="1" rowspan="1" width="50px"></td><td colspan="1" rowspan="1">
<h3 style="text-align: center;">NOW Broadband Hub Two</h3>
<p style="text-align: center;"><img src="https://pixel.disco.nowtv.com/pcms/516670c0-cb87-11ef-beda-3f3867c5c513/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=91cf0a82-5d14-5563-bb20-b92676adcb3a" alt="Photo of NOW Broadband Hub Two showing reset button" height="350" width="350"></img></p>
</td></tr></tbody></table>
</details>
<p><br>If restarting your Hub didn&#39;t help, try going through the steps below one by one, until your broadband is up to speed.</p>
<p> </p>
<h2>Step 2: Test your line</h2>
<p>Run a line test to check your service status for network updates and troubleshooting tips to speed up your connection.<br><br>We&#39;ll also check your broadband speed, and let you know how it measures up compared to the speed you should be getting.<br><br></p>
<p><a href="https://www.nowtv.com/check-service-status/" title="Test my line" target="_self">Test my line</a></p>
<p> </p>
<h2>Step 3: Check your devices</h2>
<p>How many devices do you have connected to Wi-Fi?<br><br>Reducing the number of devices you have connected at any one time can significantly improve your broadband performance.<br><br><strong>Keep in mind:</strong> Any smart devices connected to your Wi-Fi, including fridges and satnavs, can also affect your speed.</p>
<p> </p>
<h2>Step 4: Split your Wi-Fi bands</h2>
<p>Got a NOW Broadband Hub Two? Splitting the bands on your Hub to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:<br><br></p>
<ol><li>Connect your Hub to your laptop or computer using an Ethernet cable.</li><li>Open your web browser and enter &quot;<b>192.168.0.1</b>” in the address bar.</li><li>Select <b>Maintenance</b> and enter “admin” and “nowtv” as the username and password.</li><li>Select <b>Wireless</b> and then <b>2.4 GHz Wireless Settings</b>.</li><li>Scroll down to “Wireless Access Point” and uncheck <b>Synchronise 2.4GHz and 5GHz Settings</b>.</li><li>In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select <b>Apply</b>.</li><li>Check the network name has been updated, and then select <b>5GHz Wireless Settings</b>.</li><li>To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select <b>Apply</b>.</li><li>That’s it. Select <b>Logout</b> at the top of the screen to exit.</li></ol>
<p><strong>Keep in mind: </strong>You need a NOW Broadband Hub Two to split your Wi-Fi bands. You can&#39;t do this with the older-style NOW Hub.<br><br></p>
<details class="mce-accordion">
<summary>Which Hub do I have?</summary>
<p>Not sure if you&#39;ve got a NOW Hub Two, or the older-style NOW Hub? Check below:</p>
<table border="0" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1">
<h3 style="text-align: center;"></h3>
<p style="text-align: center;"><img src="https://pixel.disco.nowtv.com/pcms/5be4a422-cb87-11ef-a6ff-fb2fa0d1fb4c/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=0fb7b9e3-13e0-5fda-9665-7e6a21202338" alt="Photo of NOW Broadband Hub" height="350" width="350"></img></p>
<p style="text-align: center;"> </p>
</td><td colspan="1" rowspan="1" width="50px"></td><td colspan="1" rowspan="1">
<h3 style="text-align: center;"></h3>
<p style="text-align: center;"><img src="https://pixel.disco.nowtv.com/pcms/64e38e9e-cb87-11ef-a796-274815ca0e17/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=72710dcf-ea0d-5c01-ba68-9412aa7dd724" alt="Photo of NOW Broadband Hub Two" height="350" width="350"></img></p>
</td></tr></tbody></table>
<p> </p>
</details>
<p> </p>
<h2>Step 5: Check your Hub setup</h2>
<ul><li><b>Where is your Hub positioned?</b> Make sure it’s not on the floor, or stuck behind the TV, and kept well away from other wireless devices, like baby monitors.</li><li><b>Where are your devices located?</b> The nearer your device is to your Hub, the stronger your connection will be.</li><li><b>Check for reflective surfaces.</b> Reflective surfaces such as mirrors, windows or Christmas lights could interfere with your Wi-Fi signal if they’re placed between your Hub and your device.</li></ul>

The legal bit

Work for Us

Privacy & Cookies

Privacy options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Help Centre

My Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

ChatbotGOLD

PromoBanner

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

Notification

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.