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<p>Wi-Fi not up to speed? Go through these steps to improve your broadband speed, so you can get back online without any interruptions as soon as possible.</p>
<p> </p>
<h2>Step 1: Restart your Hub</h2>
<p>The first thing you need to do to make sure you&#39;re getting as fast a connection as possible is <b>restart your Hub,</b> to automatically switch to the channel with the least interference.<br><br></p>
<details class="mce-accordion">
<summary>How do I restart my Hub?</summary>
<p>Just press the <b>reset</b> button on the back of your Hub for <b>10 seconds</b>.</p>
<table border="0" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1">
<h3 style="text-align: center;">NOW Broadband Hub</h3>
<p style="text-align: center;"><img src="https://pixel.disco.nowtv.com/pcms/46a0c884-cb87-11ef-be43-2b402386a2c0/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=49eb6447-d5c1-5b28-ab6f-f5318ace6359" alt="Photo of NOW Broadband Hub showing reset button" height="350" width="350"></img></p>
<p style="text-align: center;"> </p>
</td><td colspan="1" rowspan="1" width="50px"></td><td colspan="1" rowspan="1">
<h3 style="text-align: center;">NOW Broadband Hub Two</h3>
<p style="text-align: center;"><img src="https://pixel.disco.nowtv.com/pcms/516670c0-cb87-11ef-beda-3f3867c5c513/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=91cf0a82-5d14-5563-bb20-b92676adcb3a" alt="Photo of NOW Broadband Hub Two showing reset button" height="350" width="350"></img></p>
</td></tr></tbody></table>
</details>
<p><br>If restarting your Hub didn&#39;t help, try going through the steps below one by one, until your broadband is up to speed.</p>
<p> </p>
<h2>Step 2: Test your line</h2>
<p>Run a line test to check your service status for network updates and troubleshooting tips to speed up your connection.<br><br>We&#39;ll also check your broadband speed, and let you know how it measures up compared to the speed you should be getting.<br><br></p>
<p><a href="https://www.nowtv.com/check-service-status/" title="Test my line" target="_self">Test my line</a></p>
<p> </p>
<h2>Step 3: Check your devices</h2>
<p>How many devices do you have connected to Wi-Fi?<br><br>Reducing the number of devices you have connected at any one time can significantly improve your broadband performance.<br><br><strong>Keep in mind:</strong> Any smart devices connected to your Wi-Fi, including fridges and satnavs, can also affect your speed.</p>
<p> </p>
<h2>Step 4: Split your Wi-Fi bands</h2>
<p>Got a NOW Broadband Hub Two? Splitting the bands on your Hub to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:<br><br></p>
<ol><li>Connect your Hub to your laptop or computer using an Ethernet cable.</li><li>Open your web browser and enter &quot;<b>192.168.0.1</b>” in the address bar.</li><li>Select <b>Maintenance</b> and enter “admin” and “nowtv” as the username and password.</li><li>Select <b>Wireless</b> and then <b>2.4 GHz Wireless Settings</b>.</li><li>Scroll down to “Wireless Access Point” and uncheck <b>Synchronise 2.4GHz and 5GHz Settings</b>.</li><li>In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select <b>Apply</b>.</li><li>Check the network name has been updated, and then select <b>5GHz Wireless Settings</b>.</li><li>To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select <b>Apply</b>.</li><li>That’s it. Select <b>Logout</b> at the top of the screen to exit.</li></ol>
<p><strong>Keep in mind: </strong>You need a NOW Broadband Hub Two to split your Wi-Fi bands. You can&#39;t do this with the older-style NOW Hub.<br><br></p>
<details class="mce-accordion">
<summary>Which Hub do I have?</summary>
<p>Not sure if you&#39;ve got a NOW Hub Two, or the older-style NOW Hub? Check below:</p>
<table border="0" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1">
<h3 style="text-align: center;"></h3>
<p style="text-align: center;"><img src="https://pixel.disco.nowtv.com/pcms/5be4a422-cb87-11ef-a6ff-fb2fa0d1fb4c/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=0fb7b9e3-13e0-5fda-9665-7e6a21202338" alt="Photo of NOW Broadband Hub" height="350" width="350"></img></p>
<p style="text-align: center;"> </p>
</td><td colspan="1" rowspan="1" width="50px"></td><td colspan="1" rowspan="1">
<h3 style="text-align: center;"></h3>
<p style="text-align: center;"><img src="https://pixel.disco.nowtv.com/pcms/64e38e9e-cb87-11ef-a796-274815ca0e17/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=72710dcf-ea0d-5c01-ba68-9412aa7dd724" alt="Photo of NOW Broadband Hub Two" height="350" width="350"></img></p>
</td></tr></tbody></table>
<p> </p>
</details>
<p> </p>
<h2>Step 5: Check your Hub setup</h2>
<ul><li><b>Where is your Hub positioned?</b> Make sure it’s not on the floor, or stuck behind the TV, and kept well away from other wireless devices, like baby monitors.</li><li><b>Where are your devices located?</b> The nearer your device is to your Hub, the stronger your connection will be.</li><li><b>Check for reflective surfaces.</b> Reflective surfaces such as mirrors, windows or Christmas lights could interfere with your Wi-Fi signal if they’re placed between your Hub and your device.</li></ul>

Improve your broadband speed

<p>Audio description isn’t available on any shows or movies right now due to a technical issue. Our teams are working hard to resolve this issue. Thanks for your patience, and we’re sorry for any inconvenience.</p>

Audio description unavailable on NOW. Audio description isn’t available on any shows or movies right now due to a technical issue. Our teams are working hard to resolve this issue. Thanks for your patience, and we’re sorry for any inconvenience.

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