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Broadband & calls

Having trouble with your broadband?

<p>First things first <span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">– </span></span></span><b>check your service status</b> to see if there are any known issues with the broadband in your area. (You&#39;ll need to be signed in).<br><br><a class="btn btn-green" href="https://www.nowtv.com/check-service-status/" target="_blank" title="Check service status">Check service status</a></p>
<p align="left"> </p>
<p align="left">If our technical checks didn&#39;t find any problems with your line, pick the most relevant article below to help fix your issue:</p>
<p align="left"> </p>
<div class="table-responsive-sm">
<table class="table table-sm table-striped table-responsive" border="1"><caption>Help for common broadband issues</caption><tbody><tr><td colspan="1" rowspan="1">
<h3><b>Struggling to get set up?</b></h3>
<p>See our step-by-step guides to setting up your NOW Hub.</p>
</td><td colspan="1" rowspan="1" style="width: 20px;"></td><td colspan="1" rowspan="1"><a href="https://www.nowtv.com/gb/help/article/how-do-i-set-up-my-now-broadband-hub" target="_self" title="Set up your Hub">Set up your Hub</a></td></tr><tr><td colspan="1" rowspan="1">
<h3><b>Hub not working properly?</b></h3>
<p>Find out what the lights on your Hub mean, and how to check your Hub setup.</p>
</td><td colspan="1" rowspan="1" style="width: 20px;"></td><td colspan="1" rowspan="1"><br><a href="https://www.nowtv.com/gb/help/article/fix-hub-issues" target="_self" title="Check your Hub setup">Check your Hub setup</a></td></tr><tr><td colspan="1" rowspan="1">
<h3><b>Slow or intermittent broadband connection?</b></h3>
<p>Check out our steps for getting your broadband back up to speed.</p>
</td><td colspan="1" rowspan="1" style="width: 20px;"></td><td colspan="1" rowspan="1"><br><a href="https://www.nowtv.com/gb/help/article/improve-broadband-speed" target="_self" title="Improve broadband speed">Improve broadband speed</a></td></tr><tr><td colspan="1" rowspan="1">
<h3><b>Having trouble accessing your work VPN from home?</b></h3>
<p>Find out how to connect to your VPN and get back to work.</p>
</td><td colspan="1" rowspan="1" style="width: 20px;"></td><td colspan="1" rowspan="1"><br><a href="https://www.nowtv.com/gb/help/article/cant-access-vpn" target="_self" title="Connect to VPN">Connect to VPN</a></td></tr><tr><td colspan="1" rowspan="1">
<h3><b>Need help with parental controls?</b></h3>
<p>See how to set up and manage Broadband Buddy, so you can stay in control of what websites your kids can access.</p>
</td><td colspan="1" rowspan="1" style="width: 20px;"></td><td colspan="1" rowspan="1"><br><a href="https://www.nowtv.com/gb/help/article/set-up-and-manage-broadband-buddy" target="_self" title="Set up Broadband Buddy">Set up Broadband Buddy</a></td></tr><tr><td colspan="1" rowspan="1">
<h3><b>TV streaming or buffering issues?</b></h3>
<p>This doesn&#39;t necessarily mean there&#39;s a problem with your broadband. Check out our buffering tips first.</p>
</td><td colspan="1" rowspan="1" style="width: 20px;"></td><td colspan="1" rowspan="1"><br><a href="https://www.nowtv.com/gb/help/article/fix-slow-loading-buffering" target="_self" title="Fix buffering">Fix buffering</a></td></tr><tr><td colspan="1" rowspan="1">
<h3><b>Problems with your phone?</b></h3>
<p>No dial tone? Can&#39;t make or receive calls? Find out what steps you can take to fix the issue.</p>
</td><td colspan="1" rowspan="1" style="width: 20px;"></td><td colspan="1" rowspan="1"><br><a href="https://www.nowtv.com/gb/help/article/fix-problems-with-my-phone" target="_self" title="Fix phone problems">Fix phone problems</a></td></tr></tbody></table>
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We'll check for any faults on your line and put you through to an advisor if there are any issues.

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.