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Broadband & calls

Set up and manage parental controls for NOW Broadband

<p>NOW Broadband Buddy offers parental controls that help keep you and your family safe online, and is available free for all NOW Broadband Members.<br><br>Broadband Buddy allows you to control what websites your family can access. It also helps protect you from websites that try to collect your private information without your knowledge, and sites that might harm your computer or other devices.<br><br>You can view or change your <a href="https://www.nowtv.com/broadband-buddy/settings" target="_blank" title="Broadband Buddy settings">Broadband Buddy settings</a> at any time in <b>My Account</b>.<br><br></p>
<h2>FAQs</h2>
<details class="mce-accordion">
<summary>How do I set up Broadband Buddy?</summary>
<p>To get started, simply choose an age rating to suit the people who’ll be using broadband in your home. This automatically creates the appropriate internet security settings for all of your devices.</p>
<h3>Step 1:</h3>
<p>Go to your <a href="https://www.nowtv.com/broadband-buddy/settings/" target="_blank">Broadband Buddy settings</a>.</p>
<h3>Step 2:</h3>
<p>Choose the appropriate age rating for your home.<br><br>The table below lists the categories of sites that are blocked under each age rating.</p>
<table border="1" style="width: 100.009%;"><caption>Categories of sites blocked for PG, 13 and 18 age ratings</caption><tbody><tr><th colspan="1" rowspan="1" style="width: 24.1049%;"><strong>Category</strong></th><th colspan="1" rowspan="1" style="width: 24.1049%;"><strong>PG</strong></th><th colspan="1" rowspan="1" style="width: 24.1049%;"><strong>13</strong></th><th colspan="1" rowspan="1" style="width: 24.1049%;"><strong>18</strong></th></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Online games</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Social networking</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Pornography &amp; adult</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Suicide and self-harm</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Weapons, violence, gore &amp; hate</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Anonymizers, filesharing &amp; hacking</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Drugs &amp; criminal skills</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Dating</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr><tr><td colspan="1" rowspan="1" style="width: 24.1049%;">Phishing, malware &amp; spyware</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;">X</td><td colspan="1" rowspan="1" style="width: 24.1049%;"></td></tr></tbody></table>
<p><br>See below to find out how to customise your settings, and block or allow specific websites.<br><br></p>
</details>
<details class="mce-accordion">
<summary>How do I block or allow individual websites or categories?</summary>
<p>You can block or allow individual websites or categories, overriding the age rating setting.<br><br>If you choose to block or allow a website or category, this also takes priority over the Grown up browsing time setting (if it’s switched on).</p>
<h3>Block or allow specific categories</h3>
<h3>Step 1:</h3>
<p>Go to your <a href="https://www.nowtv.com/broadband-buddy/settings" target="_blank">Broadband Buddy settings</a>.<br><br></p>
<h3>Step 2:</h3>
<p>Select <b>Custom</b>, and then select <b>block</b> next to each category you don’t want to be viewed in your home.<br><br></p>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/a973e6b8-2f5e-11f0-9507-7329acde178a/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=ad39ca4c-2c59-5ff0-a0e3-8e13af3c4097" alt="Screenshot of NOW Broadband Buddy custom settings" height="400" width="400"></img></p>
<h3>Step 3:</h3>
<p>Select <b>Save</b>.<br><br></p>
<h3>Block or allow individual websites</h3>
<h3>Step 1:</h3>
<p>Go to your <a href="https://www.nowtv.com/broadband-buddy/settings" target="_blank">Broadband Buddy settings</a>.<br><br></p>
<h3>Step 2:</h3>
<p>Select <b>Block &amp; allow websites</b> and enter the website address you would like to block or allow in the relevant box.<br><br></p>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/a973ed52-2f5e-11f0-a2b1-3b1d8c3450bf/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=63b3669a-ea32-59f2-ba01-940ea130b594" alt="Screenshot of Broadband Buddy block &amp; allow websites page" height="400" width="400"></img></p>
<p align="center"> </p>
<h3>Step 3:</h3>
<p>Select <b>Add</b> and then <b>Save</b>.<br><br></p>
<h3>Step 4:</h3>
<p>To remove a website from either list select <b>Remove</b> next to the name of the site, then <b>Save</b>.<br><br><strong>Keep in mind:</strong> Broadband Buddy will never block a website while it&#39;s on your ‘Allowed websites’ list, even if it changes category or the site becomes malware-infected.<br><br>There are certain sites that we&#39;re required to block under order of the High Court. You won’t be able to access these sites when connected to your NOW Broadband network, whatever your Broadband Buddy settings.<br><br><strong>More info: </strong><a href="https://www.nowtv.com/gb/help/article/websites-blocked-under-order-of-the-high-court" target="_self">Websites blocked under order of the High Court</a><br><br></p>
</details>
<details class="mce-accordion">
<summary>How do I schedule different settings for different times of the day?</summary>
<p>The <b>Grown up browsing time</b> feature allows you to automatically apply the 18 age rating at specific hours of the day.<br><br>So, if you have kids you can set your age rating to PG or 13 (or custom), and then set the Grown up browsing time feature to turn on between 9pm-6am when the kids are in bed. This means that sites unsuitable for children will be blocked during the day, but the restrictions will automatically be lifted in the evening.<br><br><strong>Keep in mind:</strong> Grown up browsing time can’t be enabled when age rating is set to 18.<br><br>To turn on Grown up browsing time:</p>
<h3>Step 1:</h3>
<p>Go to your <a href="https://www.nowtv.com/broadband-buddy/settings" target="_blank">Broadband Buddy settings</a>.</p>
<h3>Step 2:</h3>
<p>Make sure your age rating is set to PG, 13 or Custom.</p>
<h3>Step 3:</h3>
<p>Under Grown up browsing time, select <b>Turn on</b>.<br><br>Choose a <b>start</b> and <b>finish time</b> and select <b>Save and apply</b>.<br><br></p>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/a972c152-2f5e-11f0-8ed8-37f3aa904192/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=1d2d6a7a-8b0e-5f23-a776-2174125d2451" alt="Screenshot of NOW Broadband Buddy Grown up browsing time page" height="400" width="400"></img>   <br><br></p>
<p><strong>Keep in mind: </strong>Websites on your blocked and allowed lists will remain blocked/allowed at all times, regardless of the age rating or Grown up browsing time selected.</p>
<h3>Will Grown up browsing time work right away?</h3>
<p>The first time you turn on Grown up browsing time, it may take a few minutes for the settings to take effect.<br><br>After that your settings will change automatically each day, at the times you’ve chosen.<br><br></p>
</details>
<details class="mce-accordion">
<summary>How do I make changes to my Broadband Buddy settings?</summary>
<p>You can check or change your settings at any time. To do this, simply follow the steps above in ‘How do I set up Broadband Buddy?’ or ‘How do I block or allow individual websites or categories?’<br><br>When you set up Broadband Buddy or change any settings, we’ll send a confirmation to the primary account holder’s email address. If you&#39;re the primary account holder but you don’t currently have an email address associated with your account you’ll receive a text message instead.<br><br><strong>More info: </strong><a href="https://www.nowtv.com/gb/help/article/how-to-change-email-address" target="_self">How do I change my email address?</a><br><br></p>
</details>
<details class="mce-accordion">
<summary>Can I choose a different setting for each of my kids?</summary>
<p>You can only choose one age rating, which will be applied to all devices connected to your NOW Broadband home network. You can’t choose different age ratings for specific devices or individual members of your household.<br><br>To change your Broadband Buddy settings, just go to your <a href="https://www.nowtv.com/broadband-buddy/settings" target="_blank">Broadband Buddy settings</a> screen at any time.<br><br></p>
</details>
<details class="mce-accordion">
<summary>How do I switch off Broadband Buddy?</summary>
<p>You can switch off Broadband Buddy at any time. However, we recommend that you keep it switched on with the 18 age rating selected instead. This means that your devices will still be protected from phishing sites, and no categories will be blocked.<br><br>To switch off Broadband Buddy:</p>
<h3>Step 1:</h3>
<p>Go to your <a href="https://www.nowtv.com/broadband-buddy/settings" target="_blank">Broadband Buddy settings</a> (you&#39;ll need to be signed in).</p>
<h3>Step 2:</h3>
<p>Select <b>Turn OFF</b>.<br><br></p>
<p align="center"><img src="https://pixel.disco.nowtv.com/pcms/a96f3df2-2f5e-11f0-9357-23cc14a1af5e/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=9b767200-d88f-5774-94fc-f3ab3591170c" alt="Screenshot showing Turn off NOW Broadband Buddy" height="400" width="400"></img>   <br><br></p>
<p>If any sites are still appearing as blocked after switching Broadband Buddy off, please allow 15 minutes for the changes to take effect.<br><br></p>
</details>
<details class="mce-accordion">
<summary>How do I fix problems with Broadband Buddy?</summary>
<p>Check out our <a href="https://www.nowtv.com/gb/help/article/broadband-buddy-troubleshooting" target="_self">Broadband Buddy troubleshooting guide</a> if you’re having problems.<br><br></p>
</details>

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