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Fix a problem

Fix issues with slow loading or buffering on NOW

<p>Loading or buffering issues on NOW are often caused by a few common issues including a slow or unstable internet connection or an app error. Try out some of the tips below to fix the problem:</p>
<p> </p>
<h2>Buffering troubleshooting tips</h2>
<h3>Reduce the number of devices in use</h3>
<p>Having multiple devices on your internet network can slow loading time. Disconnecting them should help speed up your NOW streaming.</p>
<p> </p>
<h3>Stop any large downloads</h3>
<p>If you’re playing online games, downloading or uploading large files while trying to watch a show, this streaming of heavy data could cause buffering.</p>
<p> </p>
<h3>Test your internet connection speed</h3>
<p>To watch NOW using Wi-Fi or broadband, you need a speed of at least 2.5Mbps. For 3G or 4G devices the minimum speed needed is 450Kbps. Check your speed using one of these websites:<br><br><p><a href="http://www.speedtest.net/" target="_blank">Speedtest.net</a></p><p><a href="http://www.cnet.com/internet-speed-test/" target="_blank">Cnet.com</a></p></p>
<p> </p>
<h3>Check your device software is up to date</h3>
<p>Check your device for available updates. If an update appears, click download and install it to start the process.</p>
<p> </p>
<h3>Uninstall and reinstall the NOW app</h3>
<p>If you&#39;ve tried our quick fixes above and are still experiencing buffering, try deleting the NOW app on your device and then reinstall it.</p>
<p> </p>
<h3>Set up a wired connection</h3>
<p>If your device is positioned near your router, try connecting it with an ethernet cable. If your playback improves, it’s a sign that your Wi-Fi base station or router is faulty.</p>
<p> </p>
<h2>Device-specific tips</h2>
<p>Still having problems? See the list of articles below and follow the steps for your device:<br><br><p><a href="https://www.nowtv.com/ie/help/article/viewing-problems-apple-tv" target="_blank">Fix streaming problems on Apple TV</a></p><p><a href="https://www.nowtv.com/ie/help/article/troubleshooting-now-box-stick" target="_blank">Fix NOW Box or Smart Stick problems</a></p><p><a href="https://www.playstation.com/en-ie/support/games/ps4-broadcast-and-share-play-troubleshooting/" target="_blank">Fix streaming issues on my PS4 or PS5</a></p><p><a href="https://www.nowtv.com/ie/help/article/troubleshooting-steps-for-the-roku-player" target="_blank">Fix problems with your Roku player</a></p></p>
<p> </p>
<h2>Still need help?</h2>
<p>If you’ve given the above suggestions a try and your NOW show still isn’t streaming properly, select the <strong>Get in touch</strong> button on this page to contact us and we’ll investigate.</p>

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Fix issues with slow loading or buffering on NOW

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