Fix streaming problems on Apple TV

Picture or sound quality not what it should be? Or are you experiencing buffering when trying to watch NOW? We’ll point you to the best fixes for whatever problem you’re having. 

Streaming or slow loading issues

An app that takes a while to load, or keeps pausing video to load more content, is likely to be affected by buffering. Follow the steps in Apple TV playback issues.

Check if the playback issue is caused by the app or TV

To do this, try playing a video on a different app. If the other app plays smoothly, then your NOW app is at fault. However, if the problem continues, then the issue is with your Apple TV.

Find out how to fix playback issues on NOW

Poor video quality or audio issues

If your screen’s blank, your picture is blurry or distorted, or you’re having problems with colour or sound, the following article might help:

Troubleshooting Apple TV video issues