Used for A/B testing of AI chatbots, NLP or ADA

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Account & billing

Why wasn't my payment authorised?

<p>You might see the error message &#39;<strong>Payment not authorised</strong>&#39; when you enter your payment details to join NOW.<br><br>This could be for one of the following reasons:</p>
<div id="magneto-leadoo-article-1"></div>
<h2>You don’t have enough money in your account</h2>
<p>When you register your payment details with NOW, we request a temporary payment of up to €1 to check that your details are valid. Don&#39;t worry, this is returned to your account straight away.<br><br>If you don&#39;t have the amount requested available in your account, your payment won&#39;t be authorised. To sign up you&#39;ll need to add more money to your account, or try again using different payment details.<br><br>Signing up via PayPal? You&#39;ll need to have at least €1 available in your bank account to join NOW.<br><br></p>
<div id="magneto-leadoo-article-5"></div>
<h2>You gave us the wrong address</h2>
<p>The billing address you enter has to match the address to which your payment method is registered. If it’s different, your payment will not be authorised.<br><br>Please make sure that you’ve entered the correct address and try again.</p>
<h2><br>You entered the wrong security code</h2>
<p>Check that you’ve entered the correct security code.<br><br>For Visa or Mastercard, your security code is the last 3 digits on the back of your card. <br><br></p>
<h2>Your card has expired</h2>
<p>Check whether the expiry date on your card has passed. If so, you’ll need to try again with a new card.</p>
<p> </p>
<h2>Payment failed when a subscription auto-renews?</h2>
<p>Payments can fail for a variety of reasons. If you&#39;re an existing member and your monthly payment hasn&#39;t gone through, we&#39;ll send you an email to let you know. Head to <a href="https://www.nowtv.com/ie/account/membership" title="My Account" target="_blank">My Account</a> to check your payment details are correct and update them if necessary.<br><br></p>
<h2>Checked all of the above?</h2>
<p>If your payment details are correct and your account has sufficient funds but the payment still won&#39;t go through, use the <strong>Get in touch</strong> link on this page to contact us by live chat. </p>
<div class="n--help--border-left">
<p> </p>
</div>

Change your payment method or billing address

The legal bit

Accessibility

Privacy & Cookies

How to Contact Us

Privacy options

Terms & Conditions

Help

Get Started

Sign In

Watch Now

Manage Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

PromoBanner

The Ashes Test matches are shown on TNT Sports, which is available with a Sports Extra Membership in the Republic of Ireland. You won't be able to watch The Ashes with a Sports Day or Month Membership.

Watching The Ashes with NOW

Notification

F1 races and qualifying sessions are shown on Sky Sports F1, which is available with a Day or Month Membership. You won't be able to watch F1 with a Sports Extra or Mobile Membership.

Why wasn't my payment authorised?

Help Centre