Can I return my NOW Smart Stick or NOW Box?

As we no longer sell the NOW Smart Stick or Box, unfortunately we can't accept any returns or offer any refunds for devices bought via NOWTV.com that aren't working or are no longer needed.

Having problems with your NOW Smart Stick or Box? Try our troubleshooting guide.

Did you buy your NOW device from a retailer?

If you bought your NOW device from a retailer in the last 12 months, either in-store on online, you might be able to get a replacement if you still have your receipt or warranty.

Get in touch by live chat, and we'll let you know if you're eligible for a replacement.

Need a new remote?

Unfortunately we can no longer provide replacement remotes for either the NOW Box or Smart Stick.

Remote not working? Try the steps in the article below to fix the issue.

Remote control troubleshooting tips

Still not working? You can download the Roku Remote Control app from Google Play or the iOS App Store to control your NOW device using your smartphone.

Need a new HDMI cable?

You can get HDMI cables from all good electrical stores.

Need an HDMI extender for your NOW Smart Stick?

If you don't have enough room to plug your Smart Stick into your TV (because it's wall-mounted, for example), you might need an HDMI extender to give you that extra bit of space.

HDMI extenders are available in all good electrical stores.

Other ways to watch NOW

Tried all the troubleshooting steps, and not eligible for a replacement NOW device? Don't worry, there are loads of other devices you can use to enjoy your NOW Membership.

See all the devices you can use to watch NOW