Frequently asked questions
Watching NOW
Laptops and computers
You can watch NOW on a Windows PC or a Mac by downloading the NOW Player.
Windows: Follow these steps to get the NOW Player on a Windows TV or Laptop.
Mac: Follow these steps to get the NOW Player on a Mac.
Not supported at the moment: Chromebook.
Tablets and smartphones
Android: Find out if you can watch NOW on your Android device.
Apple iOS:
- iPhone: 5S and later
- iPad: 5th generation or later, plus iPad Air and iPad Mini 2 or later
- iPod Touch: 6th generation or later
All Apple devices with iOS 11 or later are supported
Games consoles
- Xbox One, Xbox Series X/S
- PlayStation 4/5
Set-top boxes and streaming devices
NOW devices
- NOW Smart Stick
- NOW Smart Box with 4K and Voice Search
- NOW Smart Box with Freeview
- Black NOW Box
The white NOW Box is now unsupported
You'll no longer be able to use the white NOW Box to watch NOW Membership or use any other apps on the device.
Other set-top boxes and devices
- Apple TV: 3rd generation or later (hayu Membership not available). Check here if you're not sure which generation you have.
- Roku boxes and streaming players (all models)
- Chromecast
- BT TV Box
- YouView box
- Amazon Fire TV Stick
Smart TVs
- LG: Selected Smart TV models. Keep in mind: The hayu Membership isn't available on any 2012 or 2013 models, plus some 2014, 2015 and 2016 models. From 24 August, the NOW TV app will no longer be supported on LG NetCast TVs.
- Samsung: 2015 models and later (see the Samsung info here for more details).
- Hisense: All Roku TV models
- Sony: selected android TV's. See the full list here
Not supported at the moment: Panasonic, Toshiba Smart TVs
Got a Sports Mobile Month Membership?
You can only watch your Mobile Membership on supported iOS or Android smartphones.
No, but NOW is available on the big screen via several of our 60+ compatible devices.
You’ll need:
1. A NOW account, with one of the following:
2. A minimum download speed of:
- Broadband - 2.5Mbps
- 3G or 4G - 180Kbps
Here’s more information on how to get NOW on your specific device.
NOW Membership
NOW brings you a world of brilliant entertainment, straight to your screen. As a member, you can enjoy the latest movies, unmissable dramas, epic kids shows and 11 Sky Sports channels.
Choose the membership that's right for you across Entertainment, Cinema and Sport.
A Cinema Membership gives you access to over 1000 movies, including the latest blockbusters and brand new and exclusive Sky Original films every week.
How much do I pay?
It’s £9.99 a month, unless cancelled.
How do I get a Cinema Membership?
If you haven’t used NOW before, you’ll need to create an account before starting your free trial. We just need a few details before you can start streaming.
Learn more about our Cinema Membership.
An Entertainment Membership gives you access to award-winning shows and box sets. Plus, enjoy unmissable Sky Originals and epic kids TV.
How much do I pay?
It’s £9.99 a month, unless cancelled.
How do i get an Entertainment Membership?
If you haven’t used NOW before, you’ll need to create an account before starting your free trial. We just need a few details before you can start streaming. Learn more about our Entertainment Membership.
Our hayu Membership brings you over 8000 episodes of US reality TV including Keeping up with the Kardashians and The Real Housewives.
How much do I pay?
As a new member, you’ll get a 7 day free trial and then it’s £4.99 a month. There’s no contract, so you can cancel at any time.
How do I get a hayu Membership?
If you haven’t used NOW before, you’ll need to create an account before starting your free trial. We just need a few details before you can start streaming. Learn more about our, hayu Membership.
Our Sports Membership options give you access to all 11 Sky Sports channels plus over 1000 hours of highlights, documentaries and more. Access it for 24 hours with a Sports Day Membership, or enjoy unlimited streaming with a Sports Month Membership.
How much do I pay?
Our Sports Month Membership is £33.99 a month (£34.99 a month from 28 February 2023). There’s no contract - so you can cancel at any time.
Our Sports Day Membership for £11.99 gives you the same access for 24 hours.
Please note: Sports Memberships don’t include Sky Box Office events.
How do i get a Sports Membership?
If you haven’t used NOW before, you’ll need to create an account. We just need a few details before you can start streaming. Learn more about our Sports Membership.
Step 1: Select My Account and then My Membership. You may need to enter your username and password first.
Step 2: Select Cancel next to the membership you want to cancel and follow the onscreen steps
Step 3: Once your membership is cancelled, you’ll see a confirmation message below, and get a confirmation email within 3 hours.
You’ll be able to keep watching until the date your next payment is due.
I want to cancel a Sports Day Membership.
You’ll only be able to cancel Sports Day Membership that’s been bought in the last 14 days and not yet activated. To cancel a Sports Day Membership you’ll need to contact us, and speak to one of our advisors.
If you’re an Apple TV customer without a NOW account, you’ll need to go to Apple to cancel your Sports Membership.
I want to cancel more than one membership or account
If you have any other memberships on your account you’ll need to cancel each of them individually. If you have more than one NOW account, you’ll need to sign in to each account to cancel any membership you no longer want to use.
I want to cancel NOW Broadband
Find out how to cancel your NOW Broadband here.
Can I see subtitles on NOW?
Yes – subtitles are available on selected devices for some movies and shows. Learn more here.
Can I save movies or shows to watch for later?
Yes – just select Add to My TV to add a show to your Watchlist and stream whenever you want.
Can I download shows to watch offline?
Yes – you can download shows from our Cinema, Entertainment and hayu Month Memberships onto your iOS or Android device to watch offline. You can't currently download shows on the Sports Membership.
Can I stop younger viewers from watching age-rated movies and shows?
Yes - turn on your Parental PIN and choose what age rating you want it to apply to.
Can I stop others buying a Membership using my saved card?
Yes - if you want friends or family to use your NOW account without being able to buy memberships or any other products using your saved card details, make sure your Payment PIN is turned on.
NOW Broadband
NOW Broadband is the latest no contract offering from NOW. Enjoy unlimited broadband and calls, with no contract options on our 12 month saver plan.
We'll help you find the best fit. Choose the broadband speed you want, how long you want it for and which call package works for you.
NOW Broadband customers.
Broadband Buddy allows you to control what websites your household can access and when – on all devices connected to broadband. It also helps protect against phishing websites that try to collect your private information or damage your devices.
If you want to find out more about the NOW Broadband Buddy, click here.
Take us with you in a few easy steps:
All you have to do is get in touch by phone or Live Chat and tell us the address you’re moving to.
We’ll let you know if your current broadband plan is available there. Or if you want to change your plan, we can sort that out too.
We’ll also tell you if you need an engineer to visit your new home to set up your broadband.
Keep in mind: We can only provide NOW Broadband plans that are supported by the telephone exchange at your new address. We’ll check this for you when arranging your move.
How do I switch to NOW broadband from my current provider?
Switching to NOW Broadband is effortless. Choose your broadband and calls, and we’ll let you know if you can get it in your area. We’ll take care of the switch from your current provider.
Do I need an engineer visit?
This depends on whether you have an existing phone line. If you don’t, we’ll book an engineer visit for you within a few weeks of your NOW broadband order. If you need an engineer visit to install a phone line, we’ll book one for you when you order NOW broadband. The waiting time depends on when an engineer’s available, but it’s usually within a couple of weeks. If you already have a phone line, there’s no need for an engineer visit. We’ll switch your broadband automatically. This will happen within two weeks of your order.
If you want to find out more about moving home with your broadband, click here.
If you want to keep your current phone number, choose ‘Yes, keep my current number’ when you confirm your broadband order, and we’ll do our best to have it transferred over. If it’s not possible to keep your phone number, we’ll let you know. You can also forward your emails from your old broadband address to your new address, and transfer across your email contacts.
Please note: Emails can only be redirected from accounts that support POP access. Check with your current provider to find out if you can keep your existing email account.
There are two different types of broadband speed:
Speed of the connection to your Hub, also known as your access line speed. If you have Brilliant Broadband, this is the maximum speed between your local telephone exchange and your Hub. This speed depends on how far away you live from the exchange.
If you have Fibre Broadband, distance to the exchange isn’t important. However, the distance from your home to your local street cabinet (usually green) can affect your connection speed.
Speed on your devices:
Also known as your throughput speed. This will be lower than the speed into your Hub, as it’s affected by factors such as the layout of your home, whether you’re using a Wi-Fi connection and the number of devices connected to your network. You can find more information about the technical terms used when talking about broadband in our glossary of broadband speed terms.
Fluctuating broadband speeds in your first ten days:
To give you a reliable broadband connection from day one, we’ll make sure it has a good combination of speed and stability to start off with. We’ll then test and reconfigure your line to provide you with the best performance. This process can take up to ten days. During these first ten days you might notice some fluctuations in your speed, and your connection might be intermittent at times. This is normal. The important thing is to keep your NOW Hub Two switched on 24/7 during this time. We can then get the information we need about your line, and select the best settings for your connection.
If you sign up for our no contract option you can cancel anytime without any penalties.
Since Feb 2020, we’ve lowered the standard price of our broadband memberships. We’re also making monthly bills simpler for NOW Broadband Members by including the cost of line rental in the broadband membership payment.