LG: Selected Smart TV models. Keep in mind: The hayu Membership isn't available on any 2012 or 2013 models, plus some 2014, 2015 and 2016 models. From 24 August, the NOW TV app will no longer be supported on LG NetCast TVs.
An Entertainment Membership gives you access to award-winning shows and box sets. Plus, enjoy unmissable Sky Originals and epic kids TV.
How much do I pay?
It’s £9.99 a month, unless cancelled.
How do i get an Entertainment Membership?
If you haven’t used NOW before, you’ll need to create an account before starting your free trial. We just need a few details before you can start streaming. Learn more about our Entertainment Membership.
Our hayu Membership brings you over 8000 episodes of US reality TV including Keeping up with the Kardashians and The Real Housewives.
How much do I pay? As a new member, you’ll get a 7 day free trial and then it’s £4.99 a month. There’s no contract, so you can cancel at any time.
How do I get a hayu Membership?
If you haven’t used NOW before, you’ll need to create an account before starting your free trial. We just need a few details before you can start streaming. Learn more about our, hayu Membership.
Our Sports Membership options give you access to all 11 Sky Sports channels plus over 1000 hours of highlights, documentaries and more. Access it for 24 hours with a Sports Day Membership, or enjoy unlimited streaming with a Sports Month Membership.
How much do I pay?
Our Sports Month Membership is £33.99 a month (£34.99 a month from 28 February 2023). There’s no contract - so you can cancel at any time.
Our Sports Day Membership for £11.99 gives you the same access for 24 hours.
Please note: Sports Memberships don’t include Sky Box Office events.
How do i get a Sports Membership?
If you haven’t used NOW before, you’ll need to create an account. We just need a few details before you can start streaming. Learn more about our Sports Membership.
Step 1: Select My Account and then My Membership. You may need to enter your username and password first. Step 2: Select Cancel next to the membership you want to cancel and follow the onscreen steps Step 3: Once your membership is cancelled, you’ll see a confirmation message below, and get a confirmation email within 3 hours.
You’ll be able to keep watching until the date your next payment is due.
I want to cancel a Sports Day Membership.
You’ll only be able to cancel Sports Day Membership that’s been bought in the last 14 days and not yet activated. To cancel a Sports Day Membership you’ll need to contact us, and speak to one of our advisors.
If you’re an Apple TV customer without a NOW account, you’ll need to go to Apple to cancel your Sports Membership.
I want to cancel more than one membership or account
If you have any other memberships on your account you’ll need to cancel each of them individually. If you have more than one NOW account, you’ll need to sign in to each account to cancel any membership you no longer want to use.
Broadband Buddy allows you to control what websites your household can access and when – on all devices connected to broadband. It also helps protect against phishing websites that try to collect your private information or damage your devices.
If you want to find out more about the NOW Broadband Buddy, click here.
Take us with you in a few easy steps:
All you have to do is get in touch by phone or Live Chat and tell us the address you’re moving to.
We’ll let you know if your current broadband plan is available there. Or if you want to change your plan, we can sort that out too.
We’ll also tell you if you need an engineer to visit your new home to set up your broadband.
Keep in mind: We can only provide NOW Broadband plans that are supported by the telephone exchange at your new address. We’ll check this for you when arranging your move.
How do I switch to NOW broadband from my current provider?
Switching to NOW Broadband is effortless. Choose your broadband and calls, and we’ll let you know if you can get it in your area. We’ll take care of the switch from your current provider.
Do I need an engineer visit?
This depends on whether you have an existing phone line. If you don’t, we’ll book an engineer visit for you within a few weeks of your NOW broadband order. If you need an engineer visit to install a phone line, we’ll book one for you when you order NOW broadband. The waiting time depends on when an engineer’s available, but it’s usually within a couple of weeks. If you already have a phone line, there’s no need for an engineer visit. We’ll switch your broadband automatically. This will happen within two weeks of your order.
If you want to find out more about moving home with your broadband, click here.
If you want to keep your current phone number, choose ‘Yes, keep my current number’ when you confirm your broadband order, and we’ll do our best to have it transferred over. If it’s not possible to keep your phone number, we’ll let you know. You can also forward your emails from your old broadband address to your new address, and transfer across your email contacts.
Please note: Emails can only be redirected from accounts that support POP access. Check with your current provider to find out if you can keep your existing email account.
There are two different types of broadband speed:
Speed of the connection to your Hub, also known as your access line speed. If you have Brilliant Broadband, this is the maximum speed between your local telephone exchange and your Hub. This speed depends on how far away you live from the exchange.
If you have Fibre Broadband, distance to the exchange isn’t important. However, the distance from your home to your local street cabinet (usually green) can affect your connection speed.
Speed on your devices:
Also known as your throughput speed. This will be lower than the speed into your Hub, as it’s affected by factors such as the layout of your home, whether you’re using a Wi-Fi connection and the number of devices connected to your network. You can find more information about the technical terms used when talking about broadband in our glossary of broadband speed terms.
Fluctuating broadband speeds in your first ten days:
To give you a reliable broadband connection from day one, we’ll make sure it has a good combination of speed and stability to start off with. We’ll then test and reconfigure your line to provide you with the best performance. This process can take up to ten days. During these first ten days you might notice some fluctuations in your speed, and your connection might be intermittent at times. This is normal. The important thing is to keep your NOW Hub Two switched on 24/7 during this time. We can then get the information we need about your line, and select the best settings for your connection.
If you sign up for our no contract option you can cancel anytime without any penalties.
Since Feb 2020, we’ve lowered the standard price of our broadband memberships. We’re also making monthly bills simpler for NOW Broadband Members by including the cost of line rental in the broadband membership payment.