Frequently asked questions

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Watching NOW TV

NOW TV Passes

NOW Broadband

NOW TV Boxes

Watching NOW TV

What devices can I use to watch NOW TV?
You can watch NOW TV on a huge range of devices. So whether you've got a Cinema, Entertainment, or Sports Pass, there are loads of different ways to get stuck in. You can get a NOW TV Pass here. Watch online, using the NOW TV app or through our NOW TV Box. See below for a full list of devices.

Laptops and computers. Using the NOW TV app (recommended): Windows 8.1 or later; Using a web browser: Windows 7, Windows 8, Windows 10, or Mac OSX 10.9 (Mavericks) or later; Using the NOW TV Player (if you don't have Silverlight): Mac OSX 10.9 (Mavericks) or later.

Tablets and smartphones - Android: find out if you can watch here, Apple iOS iPhone: 4S, 5 & 6, iPad: 2nd generation or later iPod Touch: 4th generation or later, Windows tablets (Windows smartphones are not supported) - All tablets with Windows 8.1 or later.

Games consoles - Xbox 360, Xbox One, PlayStation 3, PlayStation 4

Set-top boxes - YouView (see below for more information), Roku: LT (Purple), XS & 3 (Black), NOW TV Box, EE TV, Apple TV.

Smart Devices - LG: selected Smart TV models, LG: selected Blu-ray players and sound bars, Chromecast, Roku Streaming Stick

Devices that aren't supported - Kindle Fire HD, Nintendo Wii

You can use your YouView box to watch On Demand movies with NOW TV. Unfortunately live TV channels and On Demand TV shows aren’t available on YouView.

Click here to find out more about supported devices.
Can I watch NOW TV on my Sky box?
You won’t be able to watch NOW TV on your Sky box but if you want to watch movies, TV shows and sport on your big screen, why not check out our NOW TV Box?
How do I get NOW TV on my device?
There are a couple of things you'll need for every NOW TV device:

1. A NOW TV account, with one of the following:

Sky Cinema Month Pass
NOW TV Entertainment Month Pass
NOW TV Kids Month Pass
Sky Sports Day, Week or Month Pass
14 day free trial - Movies, Entertainment or Kids

2. A minimum download speed of:

• Broadband - 2.5Mbps
• 3G or 4G - 180Kbps

For more information on how to get NOW TV on your specific device, click here.

NOW TV Passes

What's a NOW TV Pass?
A NOW TV Pass is your ticket to watch the epic entertainment, blockbuster movies, kids entertainment and live sports on NOW TV. You can buy month Passes for Entertainment, Kids, Movies and Sports, week Passes for Sports, and a Sports Day Pass to enjoy unmissable live sports on all 10 Sky Sports channels for 24 hours.

For more information about the NOW TV Passes, click here.
What's a Sky Cinema Pass?
The Sky Cinema Pass gives you the biggest and best movies. Including the latest blockbusters and hundreds of classics on demand, plus 11 Sky Cinema channels and a premiere every day. All without a contract.

How much do I pay?

As a new customer, you get a 14 day free trial, then it’s £9.99 a month. There’s no contract, so you can cancel any time.

What do I get?

The Sky Cinema Month Pass gives you over 1,000 movies to watch on demand, and access to 11 Sky Cinema channels.

How do I get a Sky Cinema Month Pass ?

If you haven’t used NOW TV before, you’ll need to create an account before starting your free trial. We just need a few details before you can grab your Pass and start watching.

If you want to find out more about the Sky Cinema Pass, click here.
What's an Entertainment Pass?
The Entertainment Pass is your ticket to watch the best TV entertainment channels that aren’t on Freeview. Plus loads of your favourite box sets too. All without a contract.

How much do I pay?

As a new customer, you get a 14 day free trial and then it’s £7.99 a month. There’s no contract, so you can cancel at any time.

What do I get?

There are 11 live channels to choose from, you also get box sets for shows from premium channels, including ABC Studios. We’re constantly updating and adding to our Catch Up shows and Box Sets.

If you want to find out more about the NOW TV Entertainment Pass, click here.
What's a Kids Pass?
The Kids Pass brings you loads of awesome kids’ shows on demand like Peppa Pig, Dora the Explorer and SpongeBob SquarePants, plus amazing live TV channels including Nickelodeon, Nick Jr and Cartoon Network.

That's thousands of episodes on demand and six channels for just £3.99 a month. With no contract. Plus you get to meet cool NOW TV characters Dixie, Jessie and Norbert in our fun space-themed kids’ environment. How much do I pay?

If you’ve never had a Kids Pass before, we’ll treat you to a 14 day free trial. After that it’s just £3.99 a month. There’s no contract, so you can cancel at any time.

What do I get?

The Kids Month Pass gives you thousands of episodes to watch whenever you like. And there are six TV channels to watch live. On demand shows are available for all these channels. And you get awesome box sets from Milkshake!, CBeebies and CBBC too. The clever Kids Pass learns your favourite shows, and gives you episodes you haven’t watched yet at the top of your Kids home screen. You can also see Top shows on your Kids home screen, as well as recommendations for Tiny Tots (1-3 years old).

If you want to find out more about the NOW TV Kids Pass, click here.
What's a Sky Sports Day, Week or Month Pass?
The Sky Sports Month Pass gives you a whole month of live sport, while the Sky Sports Day and Week Passes let you pay only for the days you want to watch.

How much do I pay?

Sky Sport Day Pass - £7.99
Sky Sports Week Pass - £12.99
Sky Sports Month Pass - £33.99 - The Sky Sports Month Pass auto renews at the end of each month.

What do I get?

Whichever Pass you choose, you get access to all 10 Sky Sports channels for the period covered by your Pass. Please note: You won’t be able to watch Sky Box Office events using your Sky Sports Pass.

If you want to find out more about the Sky Sports Passes, click here.
How do I cancel my Passes?
We don’t want to see you leave, but if you have to, we’ve made it easy for you to cancel your Passes and come back to us whenever you want.

I want to cancel a Movies, Entertainment or Sports Month Pass

Step 1: Select My Account and then My Passes. You might need to enter your username and password.
Step 2: Select Cancel next to the Pass you don’t want any more and follow the onscreen steps.
Step 3: Once your Pass is cancelled, you’ll see the confirmation message below, and get a confirmation email within three hours.

You’ll be able to keep watching until the date your next payment is due.

I want to cancel a Sky Sports Day or Week Pass

You can only cancel Sports Day and Week Passes that have been bought in the last 14 days and not activated. To cancel a Sports Day or Week Pass you’ll need to contact us, and speak to one of our advisors. If you’re an Apple TV customer without a NOW TV account, you’ll need to go to Apple to cancel your Sports Pass.

I want to cancel more than one Pass or account

If you have other Passes on your account you’ll need to cancel each of them individually. If you have more than one NOW TV account, you’ll need to sign in to each account to cancel any Passes you no longer want to use.

I want to cancel a Sky Broadband Pack

If you want to find out more about cancelling your pass, click here.
When will my payment be taken?
Sky Cinema Month Pass, NOW TV Entertainment Pass and NOW TV Kids Pass

Free Trial: When you first sign up for a Sky Cinema Month Pass, we treat you to a 14 day free trial.

Your first and ongoing payments: Your first payment will be 14 days after you sign up, and then the same day each month. When a shorter month comes around, your payment date will be moved to the last day of the month. All future payments will then be taken on this day of the month too.

Sky Sports Day or Week Pass

Instant payment: When you sign up for a Sky Sports Day or Week Pass, the payment will be taken instantly. This means you’ll be charged when you buy your Sky Sports Day or Week Pass, and not when you activate it.

Sky Sports Month Pass

First payment: When you sign up for a Sky Sports Month Pass, your payment will be taken on the same day.

Ongoing payments: Future payments will then be taken on the same date each month. Help Tip: For example, if you signed up on 10 June 2016, your first payment will be on this date, and future payments on the 10th of each month after that. Shorter months

Does your payment date falls on the 29th,30th or 31st of the month? When a shorter month comes around, your payment date will be moved to the last day of the month. All future payments will then be taken on this day of the month too.

What appears on your statement

All NOW TV Payments appear as on your bank or card statement.

Multiple Passes If you multiple passes in your account, these payments will be taken separately. This will be on the same day, each month as your first payment upon sign up.

Renewed subscriptions

The payment will be taken on the day you renew your subscription, and the same day each month after that.

Your personal payment information

Please go to My Account for your personal payment information. The My Account section will let you know:

• Your next payment date
• The offer end date
• Cost

If you want to find out more about payments, click here.
What features are available on NOW TV?
Can I see subtitles on NOW TV?

Yes, you can get subtitles on selected devices on selected movies and shows, find out more here.

Can I save movies or shows to watch for later?

Yes – just select Add to My TV to add a show to your Watchlist, where you can find it to watch later.

Can I download shows to watch offline?

No, you can’t download shows. NOW TV is a streaming only service.

Can I stop younger viewers from watching age-rated movies and shows?

Yes, you can. Just turn on your Parental PIN and choose what age rating you want it to apply to.

Can I stop others buying Passes using my saved card?

If you want friends or family to use your NOW TV account without being able to buy Passes or any other products using your saved card details, make sure your Payment PIN is turned on.

NOW Broadband

What's NOW Broadband?
NOW Broadband is the latest no contract offering from NOW TV. Get totally unlimited reliable broadband and calls, all without a contract.
What NOW Broadband package is right for me?
With NOW Broadband, you are in charge. Choose the broadband speed you want, how long you want it for and then what call package suits you. Easy as that!
What parental controls are available with NOW broadband?
NOW Broadband Buddy helps keep you and your family safe online, and is available free for all NOW Broadband customers. Broadband Buddy allows you to control what websites your family can access and when, on all devices connected to broadband. It also helps protect against phishing websites that try to collect your private information, and malware-infected websites that can damage your computer and other devices.

If you want to find out more about the NOW Broadband Buddy, click here.
I am moving home. Can I still get NOW broadband?
Moving home with NOW TV is easy. We’ll get your broadband and phone set up at your new address in no time.

Take us with you in 3 easy steps:

1. Contact us

2. Tell us where you’re moving to and when. We’ll confirm that your current broadband plan is available at your new place. Or if you want to change, we can sort that out too.

3. We’ll book your home move. If an engineer visit is needed, we’ll book that too.

It’s that simple. Just remember to take your hub with you when you move.

How do I switch to NOW broadband from my current provider?

Switching to NOW Broadband couldn’t be easier. Just choose your broadband and calls, we’ll let you know if you can get it in your area. We do all the heavy lifting by taking care of the switch from your current provider. So you can sit back and relax.

Do I need an engineer visit?

This depends on whether you have an existing phone line. If you don’t, we’ll book an engineer visit for you within a few weeks of your NOW broadband order. If you need an engineer visit to install a phone line, we’ll book one for you when you order NOW broadband. The waiting time depends on when an engineer’s available, but it’s usually within a couple of weeks. If you already have a phone line, there’s no need for an engineer visit. We’ll switch your broadband automatically. This will happen within two weeks of your order.

If you want to find out more about moving home with your broadband, click here.
Can I keep my phone number and email address?
If you want to keep your current phone number, choose ‘Yes, keep my current number’ when you confirm your broadband order, and we’ll do our best to have it transferred over. If it’s not possible to keep your phone number, we’ll let you know. You can also forward your emails from your old broadband address to your new address, and transfer across your email contacts.

Please note: Emails can only be redirected from accounts that support POP access. Check with your current provider to find out if you can keep your existing email account.
What speed of broadband can I get at my address?
There are two different types of broadband speed:

Speed of the connection to your Hub, also known as your access line speed. If you have Brilliant Broadband, this is the maximum speed between your local telephone exchange and your Hub. This speed depends on how far away you live from the exchange.

If you have Fibre Broadband, distance to the exchange isn’t important. However, the distance from your home to your local street cabinet (usually green) can affect your connection speed.

Speed on your devices:

Also known as your throughput speed. This will be lower than the speed into your Hub, as it’s affected by factors such as the layout of your home, whether you’re using a Wi-Fi connection and the number of devices connected to your network. You can find more information about the technical terms used when talking about broadband in our glossary of broadband speed terms .

Fluctuating broadband speeds in your first ten days:

To give you a reliable broadband connection from day one, we’ll make sure it has a good combination of speed and stability to start off with. We’ll then test and reconfigure your line to provide you with the best performance. This process can take up to ten days. During these first ten days you might notice some fluctuations in your speed, and your connection might be intermittent at times. This is normal. The important thing is to keep your NOW TV Hub Two switched on 24/7 during this time. We can then get the information we need about your line, and select the best settings for your connection.
What does No Contract mean?
If you sign up for our no contract option you can cancel anytime without any penalties.

NOW TV Boxes

What is a NOW TV Box?
Using the NOW TV Box and NOW TV Smart Box is the easiest way to watch NOW TV on your TV. There’s no installation: just plug the box into your tv, hook it up to your broadband and start watching straight away with a Pass.
How do I set up my NOW TV Box or Smart Box?
The NOW TV Boxes are super easy to set up. Just plug into your TV, connect to your existing broadband and you’re ready for take-off.

To set up your NOW TV Boxes, start by making sure you have everything you’ll need.

1. Check the contents of your box

You should have the following:
• Remote control
• 2 x AAA batteries
• NOW TV Box
• HDMI cable
• Power supply unit with mains plug

If any of the parts are missing from your box please Contact Us.

2. Create a NOW TV account

Bought a NOW TV Box or Smart Box Pack? Follow the simple steps on the voucher card included with your box to create your account and activate your Entertainment, Cinema or Sports Passes.

Got the NOW TV Box or Smart Box on its own? Set up your account now and you’ll be ready to start watching right after connecting your NOW TV Box or Smart Box.

You'll need to:

• Have a credit or debit card to hand
• Be over 18 years old
• Live in the UK or Channel Islands
What apps are available on the NOW TV Boxes?
The best thing about the NOW TV Boxes is the NOW TV app, which can give you:

• The latest on demand and live Sky Cinema.
• 7 Sky Sports channels with a Sky Sports Day, Week or Month Pass.
• TV shows from 11 live entertainment channels, Catch Up, and On Demand Box Sets.
• Over 3000 kids episodes and 6 live channels with a Kids Month Pass.

And if that's not enough... There's loads of extra apps available on your box, including:

• All 4
• Demand 5
• BBC iPlayer
• ITV Hub
• YouTube
• Spotify
• Facebook

Plus many, many more.

What's the different between the NOW TV Box and the NOW TV Smart Box?
Our NOW TV Boxes may look the same but our new NOW TV Smart Box is smarter and faster than the normal NOW TV Box. Plus it has awesome new features like pause and rewind live TV and over 60 Freeview channels plus 12 HD channels.

Do I need an aerial for the NOW TV Smart Box?
No. To watch NOW TV, simply connect the NOW TV Box to your TV and then your existing broadband. You’ll however need an aerial to watch the 60 Freeview and 12 HD Channels.
Do I need a NOW TV Box to watch NOW TV?
No, you can watch NOW TV on loads of devices including PS3™, PS4™, Xbox One, Xbox®360 and compatible Roku, Chromecast, LG Smart TV, PC, Mac, Smartphone, Tablet and more. But the NOW TV Box is the easiest way to watch your favourite shows and movies on your TV.