FAQs - NOW

Frequently asked questions

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Watching NOW

NOW Membership

NOW Broadband

Watching NOW

Laptops and computers

You can watch NOW on a Windows PC or a Mac by downloading the NOW Player.

Windows: Follow these steps to get the NOW Player on a Windows TV or Laptop.

Mac: Follow these steps to get the NOW Player on a Mac.

Not supported at the moment: Chromebook.

Tablets and smartphones

Android: Find out if you can watch NOW on your Android device.

Apple iOS:

iPhone: 5S and later
iPad: 5th generation or later, plus iPad Air and iPad Mini 2 or later
iPod Touch: 6th generation or later

All Apple devices with iOS 11 or later are supported

Games consoles

Xbox One, Xbox Series X/S
PlayStation 4/5

Set-top boxes and streaming devices

NOW devices

NOW Smart Stick
NOW Smart Box with 4K and Voice Search
NOW Smart Box with Freeview
Black NOW Box

The white NOW Box is now unsupported

You'll no longer be able to use the white NOW Box to watch NOW Membership or use any other apps on the device.

Other set-top boxes and devices

Apple TV: 3rd generation or later (hayu Membership not available). Check here if you're not sure which generation you have.
Roku boxes and streaming players (all models)
Chromecast
BT TV Box
YouView box
Amazon Fire TV Stick

Smart TV's

LG: Selected Smart TV models. Keep in mind: The hayu Membership isn't available on any 2012 or 2013 models, plus some 2014, 2015 and 2016 models. From 24 August, the NOW TV app will no longer be supported on LG NetCast TVs.
Samsung: 2015 models and later (see the Samsung info here for more details).
Hisense: All Roku TV models
Sony: selected android TV's. See the full list here

Not supported at the moment: Panasonic, Toshiba Smart TVs

Got a Sports Mobile Month Membership?

You can only watch your Mobile Pass on supported iOS or Android smartphones.

NOW Membership

Cinema Membership gives you the biggest and best movies including the latest blockbusters and hundreds of classics on demand, plus live Sky Cinema channels and a premiere every day. All without a contract.

How much do I pay?

As a new customer, you get a 7 day free trial, then it’s £9.99 a month, unless cancelled. There’s no contract, so you can cancel any time.

What do I get?

The Cinema Month Membership gives you over 1,000 movies to watch on demand.

How do I get a Cinema Month Membership?

If you haven’t used NOW before, you’ll need to create an account before starting your free trial. We just need a few details before you can get your Membership and start watching.

If you want to find out more about the Cinema Membership, click here.

Entertainment Membership lets you watch the best TV entertainment channels and 1,000's of episodes of kids TV. With award winning Sky Originals and unmissable box sets, there is something for every mood. All without a contract.

How much do I pay?

As a new customer, you get a 7 day free trial and then it’s £9.99 a month. There’s no contract, so you can cancel at any time.

What do I get?

Choose from a selection of live channels, you also get over 300 Box Sets for shows from premium channels and kids TV. We’re constantly updating and adding to our Catch Up shows and Box Sets.

If you want to find out more about Entertainment Membership, click here.

The hayu Membership brings you the freshest reality shows from the US including Keeping up with the Kardashians. That's thousands of episodes on demand of US reality TV for just £3.99 a month. With no contract.

How much do I pay?
If you’ve never had a hayu Membership before, we’ll treat you to a 7 day free trial. After that it’s just £4.99 a month. There’s no contract, so you can cancel at any time.

What do I get?
The hayu Membership gives you thousands of episodes to watch whenever you like. With a wide range of reality shows fresh from the US. If you want to find out more about the NOW hayu Membership, click here .

The Sports Month Membership gives you a whole month of live sport, while the Sports Day Membership lets you pay only for the days you want to watch.

How much do I pay?

Sport Day Membership - £9.99
Sports Month Membership - £33.99. The Sports Month Membership auto renews at the end of each month at £33.99, unless cancelled.

What do I get?

With the Sports Day or Month lets you stream all 11 Sky Sports channels for the period covered by your Membership. Please note: You won’t be able to watch Sky Box Office events using your Sports Membership.

If you want to find out more about Sports Membership, click here.

We don’t want to see you leave, but if you have to, we’ve made it easy for you to cancel your membership and come back to us whenever you want.

I want to cancel a Cinema, Entertainment, hayu or Sports Month Membership

Step 1: Select My Account and then My Membership. You might need to enter your username and password.
Step 2: Select Cancel next to the Membership you don’t want any more and follow the onscreen steps.
Step 3: Once your Membership is cancelled, you’ll see the confirmation message below, and get a confirmation email within three hours.

You’ll be able to keep watching until the date your next payment is due.

I want to cancel a Sports Day Membership.

You can only cancel Sports Day Membership that have been bought in the last 14 days and not activated. To cancel a Sports Day Membership you’ll need to contact us, and speak to one of our advisors.

If you’re an Apple TV customer without a NOW account, you’ll need to go to Apple to cancel your Sports Membership

I want to cancel more than one Membership or account

If you have any other Membership on your account you’ll need to cancel each of them individually. If you have more than one NOW account, you’ll need to sign in to each account to cancel any Membership you no longer want to use.

I want to cancel NOW Broadband

If you want to find out more about cancelling your NOW Broadband, click here.

Can I see subtitles on NOW?

Yes, you can get subtitles on selected devices on selected movies and shows, find out more here.

Can I save movies or shows to watch for later?

Yes – just select Add to My TV to add a show to your Watchlist, where you can find it to watch later.

Can I download shows to watch offline?

You can download shows from our Cinema, Entertainment and hayu Month Membership onto your iOS or Android device to watch offline. You can't currently download shows on the Sports Membership.

Can I stop younger viewers from watching age-rated movies and shows?

Yes, you can. Just turn on your Parental PIN and choose what age rating you want it to apply to.

Can I stop others buying a Membership using my saved card?

If you want friends or family to use your NOW account without being able to buy Passes or any other products using your saved card details, make sure your Payment PIN is turned on.

NOW Broadband

Moving home with NOW is easy. We’ll get your broadband and phone set up at your new address in no time.

Take us with you in a few easy steps:

All you have to do is get in touch by phone or Live Chat and tell us the address you’re moving to.

We’ll let you know if your current broadband plan is available there. Or if you want to change your plan, we can sort that out too.

We’ll also tell you if you need an engineer to visit your new home to set up your broadband.

Keep in mind: We can only provide NOW Broadband plans that are supported by the telephone exchange at your new address. We’ll check this for you when arranging your move.

How do I switch to NOW broadband from my current provider?

Switching to NOW Broadband couldn’t be easier. Just choose your broadband and calls, we’ll let you know if you can get it in your area. We do all the heavy lifting by taking care of the switch from your current provider. So you can sit back and relax.

Do I need an engineer visit?

This depends on whether you have an existing phone line. If you don’t, we’ll book an engineer visit for you within a few weeks of your NOW broadband order. If you need an engineer visit to install a phone line, we’ll book one for you when you order NOW broadband. The waiting time depends on when an engineer’s available, but it’s usually within a couple of weeks. If you already have a phone line, there’s no need for an engineer visit. We’ll switch your broadband automatically. This will happen within two weeks of your order.

If you want to find out more about moving home with your broadband, click here.

If you want to keep your current phone number, choose ‘Yes, keep my current number’ when you confirm your broadband order, and we’ll do our best to have it transferred over. If it’s not possible to keep your phone number, we’ll let you know. You can also forward your emails from your old broadband address to your new address, and transfer across your email contacts.

Please note: Emails can only be redirected from accounts that support POP access. Check with your current provider to find out if you can keep your existing email account.

There are two different types of broadband speed:

Speed of the connection to your Hub, also known as your access line speed. If you have Brilliant Broadband, this is the maximum speed between your local telephone exchange and your Hub. This speed depends on how far away you live from the exchange.

If you have Fibre Broadband, distance to the exchange isn’t important. However, the distance from your home to your local street cabinet (usually green) can affect your connection speed.

Speed on your devices:

Also known as your throughput speed. This will be lower than the speed into your Hub, as it’s affected by factors such as the layout of your home, whether you’re using a Wi-Fi connection and the number of devices connected to your network. You can find more information about the technical terms used when talking about broadband in our glossary of broadband speed terms.

Fluctuating broadband speeds in your first ten days:

To give you a reliable broadband connection from day one, we’ll make sure it has a good combination of speed and stability to start off with. We’ll then test and reconfigure your line to provide you with the best performance. This process can take up to ten days. During these first ten days you might notice some fluctuations in your speed, and your connection might be intermittent at times. This is normal. The important thing is to keep your NOW Hub Two switched on 24/7 during this time. We can then get the information we need about your line, and select the best settings for your connection.