FAQs

Frequently asked questions

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Watching NOW TV

NOW TV Passes

NOW Broadband

NOW TV devices

You can watch NOW TV on a huge range of devices. So whether you've got a Cinema, Entertainment, Kids, hayu or Sports Pass, there are loads of different ways to get stuck in. You can get a NOW TV Pass here. Watch online, using the NOW TV app or through our NOW TV Stick or NOW TV Smart Box. See below for a full list of devices.

Laptops and computers. Using the NOW TV app (recommended): Windows 8.1 or later; Using a web browser: Windows 7, Windows 8, Windows 10, or Mac OSX 10.9 (Mavericks) or later; Using the NOW TV Player (if you don't have Silverlight): Mac OSX 10.9 (Mavericks) or later.

Tablets and smartphones - Android: find out if you can watch here, Apple iOS iPhone: 4S, 5 & 6, iPad: 2nd generation or later iPod Touch: 4th generation or later, Windows tablets (Windows smartphones are not supported) - All tablets with Windows 8.1 or later.

Games consoles -Xbox One & PlayStation 4.

Set-top boxes- YouView (see below for more information), Roku: LT (Purple), XS & 3 (Black), NOW TV Box, EE TV, Apple TV.

Smart Devices - LG: selected Smart TV models, LG: selected Blu-ray players and sound bars, Chromecast, Roku Streaming Stick.

Devices that aren't supported - Kindle Fire HD, Nintendo Wii, Amazon Fire Stick.

You can use your YouView box to watch On Demand movies with NOW TV. Unfortunately live TV channels and On Demand TV shows aren’t available on YouView.

Click here to find out more about supported devices.

There are a couple of things you'll need for every NOW TV device:

1. A NOW TV account, with one of the following:

2. A minimum download speed of:

Broadband - 2.5Mbps
3G or 4G - 180Kbps

For more information on how to get NOW TV on your specific device, click here.

Watching NOW TV

A NOW TV Pass is your ticket to watch the epic entertainment, blockbuster movies, kids entertainment and live sports on NOW TV. You can buy month Passes for Entertainment, Kids, Sky Cinema, hayu and Sports, you can choose from Sky Sports Sports Day, Week or Month Passes to enjoy unmissable live sports on all 11 Sky Sports channels for 24 hours.

For more information about the NOW TV Passes, click here.

The Sky Cinema Pass gives you the biggest and best movies. Including the latest blockbusters and hundreds of classics on demand, plus 11 Sky Cinema channels and a premiere every day. All without a contract.

How much do I pay?

As a new customer, you get a 7 day free trial, then it’s £11.99 a month. There’s no contract, so you can cancel any time.

What do I get?

The Sky Cinema Month Pass gives you over 1,000 movies to watch on demand, and access to 11 Sky Cinema channels.

How do I get a Sky Cinema Month Pass ?

If you haven’t used NOW TV before, you’ll need to create an account before starting your free trial. We just need a few details before you can grab your Pass and start watching.

If you want to find out more about the Sky Cinema Pass, click here.

The Entertainment Pass is your ticket to watch the best TV entertainment channels that aren’t on Freeview. Plus loads of your favourite box sets too. All without a contract.

How much do I pay?

As a new customer, you get a 7 day free trial and then it’s £7.99 a month. There’s no contract, so you can cancel at any time.

What do I get?

There are 11 live channels to choose from, you also get over 300 Box Sets for shows from premium channels, including ABC Studios and HBO. We’re constantly updating and adding to our Catch Up shows and Box Sets.

If you want to find out more about the NOW TV Entertainment Pass, click here.

The Kids Pass brings you loads of awesome kids’ shows on demand like Peppa Pig, Dora the Explorer and SpongeBob SquarePants, plus amazing live TV channels including Nickelodeon, Nick Jr and Cartoon Network.

That's thousands of episodes on demand and six channels for just £3.99 a month. With no contract. Plus you get to meet cool NOW TV characters Dixie, Jessie and Norbert in our fun space-themed kids’ environment.

How much do I pay?

If you’ve never had a Kids Pass before, we’ll treat you to a 7 day free trial. After that it’s just £3.99 a month. There’s no contract, so you can cancel at any time.

What do I get?

The Kids Month Pass gives you thousands of episodes to watch whenever you like. And there are six TV channels to watch live. On demand shows are available for all these channels. And you get awesome box sets from Milkshake!, CBeebies and CBBC too. The clever Kids Pass learns your favourite shows, and gives you episodes you haven’t watched yet at the top of your Kids home screen. You can also see Top shows on your Kids home screen, as well as recommendations for Tiny Tots (1-3 years old).

If you want to find out more about the NOW TV Kids Pass, click here.

The hayu Pass brings you the freshest reality shows from the US including Keeping up with the Kardashians. That's thousands of episodes on demand of US reality TV for just £3.99 a month. With no contract.

How much do I pay?
If you’ve never had a hayu Pass before, we’ll treat you to a 7 day free trial . After that it’s just £3.99 a month. There’s no contract, so you can cancel at any time.

What do I get?
The hayu Pass gives you thousands of episodes to watch whenever you like. With a wide range of reality shows fresh from the US. If you want to find out more about the NOW TV hayu Pass, click here .

The Sky Sports Month Pass gives you a whole month of live sport, while the Sky Sports Day and Week Passes let you pay only for the days you want to watch.

How much do I pay?

Sky Sport Day Pass - £8.99
Sky Sports Week Pass - £14.99
Sky Sports Month Pass - £33.99. The Sky Sports Month Pass auto renews at the end of each month at £33.99, unless cancelled.
Sky Sports Mobile Month Pass - £5.99 The Sky Sports Mobile Month Pass auto renews at the end of each month at £5.99 a month, unless cancelled. The Mobile Mobile Pass lets you watch on a compatible smart phone for a month.

What do I get?

With the Sky Sports Day, Week or Month you get access to all 11 Sky Sports channels for the period covered by your Pass. With the Sky Sports Mobile Month Pass, you get access to 5 channels (Sky Sports Premier League, Action, Arena, Racing and News) on your compatible smart phone for a month. Please note: You won’t be able to watch Sky Box Office events using your Sky Sports Pass.

If you want to find out more about the Sky Sports Passes, click here.

We don’t want to see you leave, but if you have to, we’ve made it easy for you to cancel your Passes and come back to us whenever you want.

I want to cancel a Movies, Entertainment, hayu or Sports Month Pass

Step 1: Select My Account and then My Passes. You might need to enter your username and password.
Step 2: Select Cancel next to the Pass you don’t want any more and follow the onscreen steps.
Step 3: Once your Pass is cancelled, you’ll see the confirmation message below, and get a confirmation email within three hours.

You’ll be able to keep watching until the date your next payment is due.

I want to cancel a Sky Sports Day or Week Pass.

You can only cancel Sports Day and Week Passes that have been bought in the last 14 days and not activated. To cancel a Sports Day or Week Pass you’ll need to contact us, and speak to one of our advisors.

If you’re an Apple TV customer without a NOW TV account, you’ll need to go to Apple to cancel your Sports Pass.

I want to cancel more than one Pass or account

If you have other Passes on your account you’ll need to cancel each of them individually. If you have more than one NOW TV account, you’ll need to sign in to each account to cancel any Passes you no longer want to use.

I want to cancel NOW Broadband

If you want to find out more about cancelling your NOW Broadband, click here.

Can I see subtitles on NOW TV?

Yes, you can get subtitles on selected devices on selected movies and shows, find out more here.

Can I save movies or shows to watch for later?

Yes – just select Add to My TV to add a show to your Watchlist, where you can find it to watch later.

Can I download shows to watch offline?

You can download shows from our Sky Cinema, Entertainment, hayu and Kids Month Pass onto your iOS or Android device to watch offline. You can't currently download shows on the Sports Passes.

Can I stop younger viewers from watching age-rated movies and shows?

Yes, you can. Just turn on your Parental PIN and choose what age rating you want it to apply to.

Can I stop others buying Passes using my saved card?

If you want friends or family to use your NOW TV account without being able to buy Passes or any other products using your saved card details, make sure your Payment PIN is turned on.

NOW TV Passes

Moving home with NOW TV is easy. We’ll get your broadband and phone set up at your new address in no time.

Take us with you in a few easy steps:

All you have to do is get in touch by phone or Live Chat and tell us the address you’re moving to.

We’ll let you know if your current broadband plan is available there. Or if you want to change your plan, we can sort that out too.

We’ll also tell you if you need an engineer to visit your new home to set up your broadband.

Keep in mind: We can only provide NOW Broadband plans that are supported by the telephone exchange at your new address. We’ll check this for you when arranging your move.

How do I switch to NOW broadband from my current provider?

Switching to NOW Broadband couldn’t be easier. Just choose your broadband and calls, we’ll let you know if you can get it in your area. We do all the heavy lifting by taking care of the switch from your current provider. So you can sit back and relax.

Do I need an engineer visit?

This depends on whether you have an existing phone line. If you don’t, we’ll book an engineer visit for you within a few weeks of your NOW broadband order. If you need an engineer visit to install a phone line, we’ll book one for you when you order NOW broadband. The waiting time depends on when an engineer’s available, but it’s usually within a couple of weeks. If you already have a phone line, there’s no need for an engineer visit. We’ll switch your broadband automatically. This will happen within two weeks of your order.

If you want to find out more about moving home with your broadband, click here.

If you want to keep your current phone number, choose ‘Yes, keep my current number’ when you confirm your broadband order, and we’ll do our best to have it transferred over. If it’s not possible to keep your phone number, we’ll let you know. You can also forward your emails from your old broadband address to your new address, and transfer across your email contacts.

Please note: Emails can only be redirected from accounts that support POP access. Check with your current provider to find out if you can keep your existing email account.

There are two different types of broadband speed:

Speed of the connection to your Hub, also known as your access line speed. If you have Brilliant Broadband, this is the maximum speed between your local telephone exchange and your Hub. This speed depends on how far away you live from the exchange.

If you have Fibre Broadband, distance to the exchange isn’t important. However, the distance from your home to your local street cabinet (usually green) can affect your connection speed.

Speed on your devices:

Also known as your throughput speed. This will be lower than the speed into your Hub, as it’s affected by factors such as the layout of your home, whether you’re using a Wi-Fi connection and the number of devices connected to your network. You can find more information about the technical terms used when talking about broadband in our glossary of broadband speed terms.

Fluctuating broadband speeds in your first ten days:

To give you a reliable broadband connection from day one, we’ll make sure it has a good combination of speed and stability to start off with. We’ll then test and reconfigure your line to provide you with the best performance. This process can take up to ten days. During these first ten days you might notice some fluctuations in your speed, and your connection might be intermittent at times. This is normal. The important thing is to keep your NOW TV Hub Two switched on 24/7 during this time. We can then get the information we need about your line, and select the best settings for your connection.

NOW Broadband

NOW TV devices

The best thing about the NOW TV Devices is the NOW TV app, which can give you:

The latest on demand and live Sky Cinema.
11 Sky Sports channels with a Sky Sports Day, Week or Month Pass.
TV shows from 11 live entertainment channels, Catch Up, and On Demand Box Sets.
Over 3000 kids episodes and 6 live channels with a Kids Month Pass.

And if that's not enough... There's loads of extra apps available on your box, including:

Netflix
All 4
Demand 5
BBC iPlayer
ITV Hub
YouTube

Plus many, many more.