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Viewing your payments
Want to check a NOW payment appearing on your bank statement, or see what payments are due?
- To see your upcoming payments, head to the Membership & Payment area of My Account.
- Scroll down to find a link to View payment history.
NOW Broadband Member? You can view your broadband and calls payments here.
Paying for your membership through one of our partners?
If you're an EE TV customer, you can see a full breakdown of your bill in your EE TV account.
Paying for your NOW Membership via Apple? Visit the Apple support site for help with viewing your payments.
If you're paying for your membership through Amazon, head to the Memberships & Subscriptions area of your Amazon account to see your NOW payment history.
If you're with TalkTalk, you can check your payments in your TalkTalk account.
Understanding your Broadband & Calls payment history
Get your broadband from NOW too? You can find payments related to NOW Broadband under both recent and upcoming payments, and in your previous payments. You'll be able to see:
Monthly recurring charges
All your regular charges for the month ahead, including your broadband plan, calls package, line rental and any phone extras. Your monthly recurring charges cover the month ahead immediately following the payment date.
Pro-rata charges
One-off charges due to changes made to your services during the previous month. This could include changes to your monthly broadband plan or calls package.
Calls usage
This covers charges for any calls made outside of your calls package. Select View call details for a full breakdown.
Credit & refunds
Any payments back to you that are due, including refunds and offers. The subtotal in this section will be automatically deducted from the total payment for the period.
I've started a free trial. When will my first payment be taken?
Your first payment will be taken at the end of your free trial, unless you cancel before then. You can check the date your first payment is due in the Membership area of My Account.
Can't see the membership you're paying for in My Account?
This could be because you have more than one NOW account. You can use our Account Finder to check for NOW accounts you might've forgotten about.
Just enter your name and the last 4 digits of your payment card, and we'll check for any matching accounts.
Keep in mind: If you signed up for a minimum term with one of our Monthly Saver subscriptions and cancelled during the minimum term period, your cancellation won’t take effect until your plan ends.
FAQs
I'm paying more than I expected. How do I cancel my membership?
You can view your membership details and cancel at any time in Membership. Just select the one you want to stop, click Cancel Membership and follow the steps to the end.
Keep in mind: If you signed up with a minimum-term plan for a fixed period, your cancellation won’t take effect until your plan ends.
Why do I have different payment dates for subscriptions I started on the same day?
We’ll normally take your first membership payment on the day you sign up, or at the end of your free trial,and then on the same day in each month that follows.
However, if you start more than one subscription at the same time, we might sometimes choose to take your next payments for each membership on different days. This helps the banks to process your payments correctly.
Don’t worry – when we spread out your monthly payments in this way, we always make sure that your payment date comes after the day of the month of your first payment. So you’ll get more days for the price of your monthly membership, not fewer.
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